Retail Management System

Presentación del tema: "Retail Management System"— Transcripción de la presentación:

1 Retail Management System
Microsoft Business Solutions Retail Management System ç © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

2 Agenda Bienvenida y registro. Introducción
Microsoft y ScanSource: Soluciones de Punto de Ventas Oportunidades de negocios en México ¿Qué es Microsoft RMS?: Antecedentes y descripción general Microsoft RMS: Características y ventajas Intermedio Referencias y casos de éxito Certificación, localización mexicana y soporte de producto Sesión abierta de preguntas y respuestas

3 Microsoft y ScanSource: Soluciones de Punto de Ventas
ScanSource: Empresa líder en distribución de tecnología de de Punto de Ventas, Código de Barras, Auto-ID, Colección de Datos y Seguridad Oficinas en Miami (LatAm y Caribe) y México Representa a los fabricantes líderes de la industria En Febrero 2005 ScanSource Latin America y Microsoft realizan una alianza estratégica para la distribución exclusiva de Microsoft Retail Management System (RMS) en Latinoamérica y el Caribe

4 Propuesta de Valor para Clientes
Antes Después Before Cash Register + Paper Ledger + Extra Hardware PC with Retail Management System After © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

5 Oportunidades de negocio en México (1-10 Tiendas)
So, just what is Microsoft Retail Management System? Software to effectively manage your key business processes within a tightly integrated system – including point-of-sale, inventory, pricing, purchasing, customer service and suppliers– so you can realize a fast return on your investment. Technology that helps you streamline business operations and connect customers, employees, and business partners In addition, Retail Management System is affordable, grows with your business, and is backed by the power of Microsoft – a company you can count on. Over 16,000 customers are running their business with Retail Management System today. Fuente: Claredon 2004 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

6 Oportunidades de negocio en México (11-25 tiendas)
So, just what is Microsoft Retail Management System? Software to effectively manage your key business processes within a tightly integrated system – including point-of-sale, inventory, pricing, purchasing, customer service and suppliers– so you can realize a fast return on your investment. Technology that helps you streamline business operations and connect customers, employees, and business partners In addition, Retail Management System is affordable, grows with your business, and is backed by the power of Microsoft – a company you can count on. Over 16,000 customers are running their business with Retail Management System today. Fuente: Claredon 2004 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

7 Oportunidades en Retail PYMI
Mercado Global de Retail Corporativo M Líneas Tamaño Compañía No Hay Líder del Mercado Pequeño y Mediano 62.8M Líneas! Oportunidad para ISV Marca, Solución Completa “Línea” = Oportunidad PC/Software La mayoría no han automatizado sus negocios Necesitan una solución pequeña y completa Fácil de Implantar / Plataforma estándar Imagen de Marca de Microsoft sólida y positiva Expande el mercado Número de Líneas Fuente: Clarendon 2004

8 Microsoft Retail Management System (RMS)
Antecedentes Quicksell 2000 (QS2000): Programa creado hace 10 años por Sales Management Systems (SMS). En 2002 Microsoft adquiere SMS e integra a QS2000 a su línea de productos dedicados a negocios. Actualmente Microsoft no mercadea el producto, pero todavía vende usuarios adicionales del mismo, y ofrece actualización a su nueva versión: Microsoft Retail Management System (RMS)

9 Microsoft Retail Management System ¿Qué es RMS?
Programa de Punto de Venta que … Maneja los procesos básicos de una tienda con un sistema totalmente integrado Agiliza las operaciones del negocio Conecta la información de clientes, empleados y suplidores So, just what is Microsoft Retail Management System? Software to effectively manage your key business processes within a tightly integrated system – including point-of-sale, inventory, pricing, purchasing, customer service and suppliers– so you can realize a fast return on your investment. Technology that helps you streamline business operations and connect customers, employees, and business partners In addition, Retail Management System is affordable, grows with your business, and is backed by the power of Microsoft – a company you can count on. Over 16,000 customers are running their business with Retail Management System today. © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

10 Microsoft Retail Management System
Oficinas Centrales Cadenas de Tiendas Punto de Venta y administración de la tienda Reduce los costos operacionales y de manejo de la caja registradora Expande fácilmente a operaciones de múltiples tiendas Control de precio, compras e inventario en un ambiente de múltiples tiendas. Muestra y analiza la información de una tienda o toda la empresa Generally speaking, if you are an independent merchant in our target market, you have a proprietor owned and operated store or small chain of stores and you (the owner) are the key business decision maker. You also have products that can be purchased, stocked and sold in stores, inventory that can be managed within stores and/or at a lead store, and no distribution centers outside of a lead store. There are two major components that make up the Retail Management System software suite – Store Operations and HeadQuarters. Store Operations runs on PCs at the POS and enables cashiers to expedite checkouts while store managers can perform back-office functions like inventory, supplier and reporting management. It is sold by the number of installations or checkout “lanes”. Store Operations can run as a standalone application or integrate with Small Business Manager, Great Plains, Quickbooks and other business software solutions for higher-end accounting functions. Headquarters runs at the head office of a small chain, and allows managers to upload data from Store Operations installations and control back-office functions, while monitoring policies and procedures and analyzing sales performance across stores. Headquarters is sold by number of stores within a chain. It also integrates with Small Business Manager, Great Plains and other business software solutions for higher-end accounting functions. Note that Headquarters is not required for Store Operations and is not needed for a single store retailer, it is meant for businesses with more than 1 location that have the need for centrally managed information. Store Operations Streamline business operations, including inventory, supplier management and POS processes Make informed decisions with accurate data & powerful reports Reduce point of sale systems and operation costs Expand easily to multi-store operations Headquarters Control prices, purchasing and inventory-chain wide by region or store View, analyze and share data across your entire business Pull detailed sales and inventory information from multiple Store Operations installations and disseminate management changes to defined stores Exchange data and management directives with any mix of stores Set and monitor policies and procedures for each and every store © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

11 Microsoft RMS Store Operations
SO POS - Programa de punto de venta. Realiza ventas, lay-away, ordenes especiales, cotizaciones, pagos, información del inventario (cantidades, precios, especiales) SO Manager – Programa de administración del sistema. Mantenimiento de artículos, empleados, reportes, etiquetas, recibo de mercancía, toma de inventario físico. Generally speaking, if you are an independent merchant in our target market, you have a proprietor owned and operated store or small chain of stores and you (the owner) are the key business decision maker. You also have products that can be purchased, stocked and sold in stores, inventory that can be managed within stores and/or at a lead store, and no distribution centers outside of a lead store. There are two major components that make up the Retail Management System software suite – Store Operations and HeadQuarters. Store Operations runs on PCs at the POS and enables cashiers to expedite checkouts while store managers can perform back-office functions like inventory, supplier and reporting management. It is sold by the number of installations or checkout “lanes”. Store Operations can run as a standalone application or integrate with Small Business Manager, Great Plains, Quickbooks and other business software solutions for higher-end accounting functions. Headquarters runs at the head office of a small chain, and allows managers to upload data from Store Operations installations and control back-office functions, while monitoring policies and procedures and analyzing sales performance across stores. Headquarters is sold by number of stores within a chain. It also integrates with Small Business Manager, Great Plains and other business software solutions for higher-end accounting functions. Note that Headquarters is not required for Store Operations and is not needed for a single store retailer, it is meant for businesses with more than 1 location that have the need for centrally managed information. Store Operations Streamline business operations, including inventory, supplier management and POS processes Make informed decisions with accurate data & powerful reports Reduce point of sale systems and operation costs Expand easily to multi-store operations Headquarters Control prices, purchasing and inventory-chain wide by region or store View, analyze and share data across your entire business Pull detailed sales and inventory information from multiple Store Operations installations and disseminate management changes to defined stores Exchange data and management directives with any mix of stores Set and monitor policies and procedures for each and every store © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

12 Microsoft RMS HeadQuarters
HQ Manager – Pantalla de administración del sistema para múltiples tiendas. Mantenimiento de tiendas, artículos, reportes, transferencias. Consolida la información de todas las tiendas en una sola base de datos. Generally speaking, if you are an independent merchant in our target market, you have a proprietor owned and operated store or small chain of stores and you (the owner) are the key business decision maker. You also have products that can be purchased, stocked and sold in stores, inventory that can be managed within stores and/or at a lead store, and no distribution centers outside of a lead store. There are two major components that make up the Retail Management System software suite – Store Operations and HeadQuarters. Store Operations runs on PCs at the POS and enables cashiers to expedite checkouts while store managers can perform back-office functions like inventory, supplier and reporting management. It is sold by the number of installations or checkout “lanes”. Store Operations can run as a standalone application or integrate with Small Business Manager, Great Plains, Quickbooks and other business software solutions for higher-end accounting functions. Headquarters runs at the head office of a small chain, and allows managers to upload data from Store Operations installations and control back-office functions, while monitoring policies and procedures and analyzing sales performance across stores. Headquarters is sold by number of stores within a chain. It also integrates with Small Business Manager, Great Plains and other business software solutions for higher-end accounting functions. Note that Headquarters is not required for Store Operations and is not needed for a single store retailer, it is meant for businesses with more than 1 location that have the need for centrally managed information. Store Operations Streamline business operations, including inventory, supplier management and POS processes Make informed decisions with accurate data & powerful reports Reduce point of sale systems and operation costs Expand easily to multi-store operations Headquarters Control prices, purchasing and inventory-chain wide by region or store View, analyze and share data across your entire business Pull detailed sales and inventory information from multiple Store Operations installations and disseminate management changes to defined stores Exchange data and management directives with any mix of stores Set and monitor policies and procedures for each and every store © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

13 Licencia del producto (Dongle)
Microsoft valida RMS a través de un equipo que puede instalarse en el puerto paralelo o en un puerto USB. En cada una de las ordenes el cliente debe especificar que tipo de dongle desea. En caso de algún upgrade ya sea de RMS, HQ o QS2000 la orden debe venir acompañada del número de licencia del producto. An eCourse is an Internet-based curriculum which combines the efficiency of online training and the in-depth product coverage of classroom training. An eCourse is a collection of one or more tutorials related to a specific subject matter.  eCourses are pre-recorded multimedia learning which consists of audio, accompanied by text and full motion video to demonstrate features and functionality of a specific topic or product, and are often accompanied by related downloadable information to outline important points of learning.  With 24-hour available access, you can save time and increase your productivity.  eCourses are purchased individually, on per user basis, for a specific duration – usually 30 days, unless otherwise noted © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

14 Segmento del Mercado Pequeño comerciante - Una o múltiples tiendas
Mediano comerciante – Pequeñas cadenas de tiendas Inventario manejado en las tiendas y/o desde una tienda u oficina central Tiendas de mercancía general El inventario puede darse de alta y ser almacenado en las tiendas Ejemplos – ropa, zapatos, farmacias, regalos, licores, bicicletas, tiendas de abarrotes, piezas de auto y más. This is the profile of the merchant with the perfect fit! © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

15 Requisitos técnicos del sistema
Computadora Pentium III con Windows 98 2da edición o más. (Se recomienda computadora Pentium IV, 256MB, WinXP) Base de Datos SQL. No requiere licencia de SQL, puede utilizar MSDE (runtime de SQL, Limitación de base de datos: 2GB). Conecta con la mayoría de los periféricos a través de OPOS driver. (scanner, impresoras, balanzas, gavetas) Realize tangible gains quickly by controlling expenditures, maximizing your revenue stream, and improving efficiencies across the board. Reduce the cost of doing business Eliminate double entry of data into multiple applications or reports Plan the appropriate staffing levels for your business traffic Benefit from the advantageous rates and enhanced services Microsoft can deliver to you together with other industry leaders Reduce your telephony costs by using one line for both telephone and your DSL Internet connection Provide online payment processing services with Citi Merchant Services Enjoy preferred rates without hidden fees, negotiated by Microsoft Business Solutions Accelerate credit and debit card purchases with online authorizations and electronic data capture of transaction details and signatures Reduce operational and labor costs by integrating credit and debit card processing right into the POS system Keep funds available longer for daily operations, as Citibank debits monthly, not more often Hit the ground running with technology that works for your goals Acquire inexpensively, get up and running quickly Minimize cost and effort with a system that doesn't require an IT staff Familiarize yourself and staff in minutes, not days Manage your employees and their time right from Microsoft RMS Run wizards to speed up complex tasks Keep your inventory low and cost-effective, and reduce shrinkage Get better deals with support for purchasing products at lower prices from multiple suppliers Calculate inventory replenishment automatically by restock level or quantity sold Let Microsoft RMS help to eliminate false returns, credit card fraud, and unauthorized discounts Allow or cancel any employee’s access to sensitive information Track storage of off-line inventory, such as non-sellable items or breakage Maximize cash-in per customer and marketing returns Customize receipts with ads for new products and specials Expand clientele and profits with multi-channel marketing Increase revenues from in-store traffic, catalog and phone orders Set up a multi-media NetDisplay at the POS for incremental sales to customers in line Grow the number of credit and debit card purchases Set up sales and promotions as discount from retail, mark-up from cost, set profit margin percentage, price rounding Send targeted direct mail to selected customers with special interests Track the ROI results of promotions and sales © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

16 Microsoft RMS: Presentación del Producto
Realize tangible gains quickly by controlling expenditures, maximizing your revenue stream, and improving efficiencies across the board. Reduce the cost of doing business Eliminate double entry of data into multiple applications or reports Plan the appropriate staffing levels for your business traffic Benefit from the advantageous rates and enhanced services Microsoft can deliver to you together with other industry leaders Reduce your telephony costs by using one line for both telephone and your DSL Internet connection Provide online payment processing services with Citi Merchant Services Enjoy preferred rates without hidden fees, negotiated by Microsoft Business Solutions Accelerate credit and debit card purchases with online authorizations and electronic data capture of transaction details and signatures Reduce operational and labor costs by integrating credit and debit card processing right into the POS system Keep funds available longer for daily operations, as Citibank debits monthly, not more often Hit the ground running with technology that works for your goals Acquire inexpensively, get up and running quickly Minimize cost and effort with a system that doesn't require an IT staff Familiarize yourself and staff in minutes, not days Manage your employees and their time right from Microsoft RMS Run wizards to speed up complex tasks Keep your inventory low and cost-effective, and reduce shrinkage Get better deals with support for purchasing products at lower prices from multiple suppliers Calculate inventory replenishment automatically by restock level or quantity sold Let Microsoft RMS help to eliminate false returns, credit card fraud, and unauthorized discounts Allow or cancel any employee’s access to sensitive information Track storage of off-line inventory, such as non-sellable items or breakage Maximize cash-in per customer and marketing returns Customize receipts with ads for new products and specials Expand clientele and profits with multi-channel marketing Increase revenues from in-store traffic, catalog and phone orders Set up a multi-media NetDisplay at the POS for incremental sales to customers in line Grow the number of credit and debit card purchases Set up sales and promotions as discount from retail, mark-up from cost, set profit margin percentage, price rounding Send targeted direct mail to selected customers with special interests Track the ROI results of promotions and sales © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

17 Referencia regional: Business Computer POS
10+ años en el negocio de Punto de Ventas 7 años de experiencia comercializando Microsoft RMS Más de 1000 licencias de RMS vendidas Implantaciones en Puerto Rico, República Dominicana, Panamá, Costa Rica, Jamaica y otros países del Caribe Reconocimientos de Microsoft: Mayor Crecimiento de Base Instalada (2002, 2003, 2004) Miembro del President’s Club (2003 y 2004) Algunos Clientes: Sandals Resorts, Sony Stores, Façonable, Tiendas Duty-Free del Aeropuerto de Puerto Rico Describe QS2000->RMS Store Operations -> Upgrade to RMS ->Then HQ © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

18 Casos de Éxito: Referencias en la comercialización, localización y adaptación de Microsoft RMS
Sandals Resorts – 40+ Tiendas de regalo, fotografía y golf (Jamaica, St. Lucia, Bahamas, Turks & Caicos) Alliance Duty Free – 25 tiendas de Duty Free (Perfumes, Licores, Cigarros, etc.) – Puerto Rico, St. Thomas, Bonaire, Curaçao, Aruba, St. Marteen. Intima – 5 Tiendas de lencería y ropa íntima (República Dominicana) Orgánica – 3 tiendas de regalos – Panamá. Supermercado – 1 tienda, 13 líneas de Punto de venta (Costa Rica) Describe QS2000->RMS Store Operations -> Upgrade to RMS ->Then HQ © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

19 Lista de Precios - Store Operation
El licenciamiento de SO se calcula por el numero de computadoras que utilizaran concurrentemente la pantalla de POS. El acceso a Manager no se considera un usuario. SO Base – (1 POS) $1,190.00 POS adicional (2-9) POS adicional (10-24) POS adicional (25-49) POS adicional (50- +) Los precios son MSRP Generally speaking, if you are an independent merchant in our target market, you have a proprietor owned and operated store or small chain of stores and you (the owner) are the key business decision maker. You also have products that can be purchased, stocked and sold in stores, inventory that can be managed within stores and/or at a lead store, and no distribution centers outside of a lead store. There are two major components that make up the Retail Management System software suite – Store Operations and HeadQuarters. Store Operations runs on PCs at the POS and enables cashiers to expedite checkouts while store managers can perform back-office functions like inventory, supplier and reporting management. It is sold by the number of installations or checkout “lanes”. Store Operations can run as a standalone application or integrate with Small Business Manager, Great Plains, Quickbooks and other business software solutions for higher-end accounting functions. Headquarters runs at the head office of a small chain, and allows managers to upload data from Store Operations installations and control back-office functions, while monitoring policies and procedures and analyzing sales performance across stores. Headquarters is sold by number of stores within a chain. It also integrates with Small Business Manager, Great Plains and other business software solutions for higher-end accounting functions. Note that Headquarters is not required for Store Operations and is not needed for a single store retailer, it is meant for businesses with more than 1 location that have the need for centrally managed information. Store Operations Streamline business operations, including inventory, supplier management and POS processes Make informed decisions with accurate data & powerful reports Reduce point of sale systems and operation costs Expand easily to multi-store operations Headquarters Control prices, purchasing and inventory-chain wide by region or store View, analyze and share data across your entire business Pull detailed sales and inventory information from multiple Store Operations installations and disseminate management changes to defined stores Exchange data and management directives with any mix of stores Set and monitor policies and procedures for each and every store © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

20 Lista de Precios - Headquarters
El licenciamiento de HQ se calcula por el numero de tiendas que se conectan al sistema. HQ no es un almacén. (Si el cliente posee un almacén necesita una licencia adicional de SO) HQ Base – (2 Tiendas) $3,000.00 Tienda adicional Los precios son MSRP Generally speaking, if you are an independent merchant in our target market, you have a proprietor owned and operated store or small chain of stores and you (the owner) are the key business decision maker. You also have products that can be purchased, stocked and sold in stores, inventory that can be managed within stores and/or at a lead store, and no distribution centers outside of a lead store. There are two major components that make up the Retail Management System software suite – Store Operations and HeadQuarters. Store Operations runs on PCs at the POS and enables cashiers to expedite checkouts while store managers can perform back-office functions like inventory, supplier and reporting management. It is sold by the number of installations or checkout “lanes”. Store Operations can run as a standalone application or integrate with Small Business Manager, Great Plains, Quickbooks and other business software solutions for higher-end accounting functions. Headquarters runs at the head office of a small chain, and allows managers to upload data from Store Operations installations and control back-office functions, while monitoring policies and procedures and analyzing sales performance across stores. Headquarters is sold by number of stores within a chain. It also integrates with Small Business Manager, Great Plains and other business software solutions for higher-end accounting functions. Note that Headquarters is not required for Store Operations and is not needed for a single store retailer, it is meant for businesses with more than 1 location that have the need for centrally managed information. Store Operations Streamline business operations, including inventory, supplier management and POS processes Make informed decisions with accurate data & powerful reports Reduce point of sale systems and operation costs Expand easily to multi-store operations Headquarters Control prices, purchasing and inventory-chain wide by region or store View, analyze and share data across your entire business Pull detailed sales and inventory information from multiple Store Operations installations and disseminate management changes to defined stores Exchange data and management directives with any mix of stores Set and monitor policies and procedures for each and every store © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

21 Mantenimiento de Servicio por Microsoft
Microsoft ofrece de manera opcional pero recomendada un servicio de mantenimiento anual para RMS para el usuario final. 18% del precio de lista de los programas RMS SO y/o HQ ¿Qué ofrece? Acceso a página de Internet “CustomerSource” Acceso a plantillas de reportes y recibos Actualizaciones y nuevas versiones durante la vigencia del contrato Adiestramiento en línea (2 sesiones) Acceso a la base de conocimiento de Microsoft 2 llamadas de apoyo técnico

22 Anuncio al Canal An eCourse is an Internet-based curriculum which combines the efficiency of online training and the in-depth product coverage of classroom training. An eCourse is a collection of one or more tutorials related to a specific subject matter.  eCourses are pre-recorded multimedia learning which consists of audio, accompanied by text and full motion video to demonstrate features and functionality of a specific topic or product, and are often accompanied by related downloadable information to outline important points of learning.  With 24-hour available access, you can save time and increase your productivity.  eCourses are purchased individually, on per user basis, for a specific duration – usually 30 days, unless otherwise noted © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

23 Pasos para Localización
Análisis de procesos de la tienda: ventas, apartados, almacén, cuentas por cobrar, proveedores, etc. Tabla de Literales: Revisión y adaptación de idioma (de ser necesario) Validación de estructura de Impuestos Revisión, adaptación y creación de reportes de ventas para adaptarlos a regulaciones locales Validación/Certificación por parte de empresa de auditoría local TIEMPO PROMEDIO: 60 horas Describe QS2000->RMS Store Operations -> Upgrade to RMS ->Then HQ © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

24 Certificación de Revendedor
Completar formulario de Registro de Socio Microsoft RMS Formatos disponibles en página web de ScanSource Latin America Si ya es Socio MBS, se agrega RMS en su lista de productos Envío de Número de Cuenta MBS Paquete de Bienvenida RMS con versión NFR de 3 usuarios Entrenamiento Tomar un examen de certificación (SO & HQ) Especificaciones del examen 35% POS tópicos y transacciones 20% SO Manager 20% Inventario 15% Instalación 10% Configuración de la tienda y de las registradoras Centros de examen: Posibilidad de Outsourcing para clientes no certificados

25 Opciones disponibles para la comercialización de Microsoft RMS a través de ScanSource
Certificación del producto para obtener autorización para su comercialización directa Venta sin terceras partes involucradas Comercialización a través de socios certificados Microsoft RMS existentes Acceso inmediato al producto para satisfacer cualquier proyecto urgente de Microsoft RMS Negociación directa Transferencia de conocimientos y experiencia útiles para proceso de certificación y/o oportunidades posteriores An eCourse is an Internet-based curriculum which combines the efficiency of online training and the in-depth product coverage of classroom training. An eCourse is a collection of one or more tutorials related to a specific subject matter.  eCourses are pre-recorded multimedia learning which consists of audio, accompanied by text and full motion video to demonstrate features and functionality of a specific topic or product, and are often accompanied by related downloadable information to outline important points of learning.  With 24-hour available access, you can save time and increase your productivity.  eCourses are purchased individually, on per user basis, for a specific duration – usually 30 days, unless otherwise noted © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

26 Soporte para el usuario final de Microsoft RMS
Soporte directo de Microsoft para aquellos clientes con Foundation Fee Herramientas de soporte en línea (CustomerSource) y telefónica Soporte al producto estándar únicamente Soporte a través del socio Microsoft RMS Soporte de toda la solución implantada Primer punto de contacto para soporte Contratos de servicio que cubren más allá del software Profundización de la relación de negocios An eCourse is an Internet-based curriculum which combines the efficiency of online training and the in-depth product coverage of classroom training. An eCourse is a collection of one or more tutorials related to a specific subject matter.  eCourses are pre-recorded multimedia learning which consists of audio, accompanied by text and full motion video to demonstrate features and functionality of a specific topic or product, and are often accompanied by related downloadable information to outline important points of learning.  With 24-hour available access, you can save time and increase your productivity.  eCourses are purchased individually, on per user basis, for a specific duration – usually 30 days, unless otherwise noted El soporte de las soluciones localizadas o particulares (Add-Ons) será responsabilidad fundamental del Socio Microsoft RMS que la desarrolló. Ni Microsoft ni ScanSource proveerán soporte alguno a productos no estándar © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

27 Soporte para el socio de Microsoft RMS
Soporte de Microsoft para el producto RMS: Soporte al producto estándar únicamente Acceso a herramientas en línea y soporte telefónico Ofrecido desde los Estados Unidos, normalmente en Inglés El soporte telefónico requiere indicar un número de tarjeta de crédito para acceder al mismo ScanSource Latin America y ScanSource México están implementando un programa de soporte de arranque para nuevos socios, el cual ofrecerá: Coordinación de cursos de entrenamiento sobre el producto Soporte de instalación, configuración e integración de periféricos sin costo adicional durante los primeros 30 días Enlace con socios experimentados en el producto An eCourse is an Internet-based curriculum which combines the efficiency of online training and the in-depth product coverage of classroom training. An eCourse is a collection of one or more tutorials related to a specific subject matter.  eCourses are pre-recorded multimedia learning which consists of audio, accompanied by text and full motion video to demonstrate features and functionality of a specific topic or product, and are often accompanied by related downloadable information to outline important points of learning.  With 24-hour available access, you can save time and increase your productivity.  eCourses are purchased individually, on per user basis, for a specific duration – usually 30 days, unless otherwise noted © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

28 Requisitos para colocar órdenes
Para procesar cualquier orden las mismas deben tener la información completa del cliente final por tienda, además de la información del socio Microsoft: Cantidad de Usuarios Tipo de Dongle (Paralelo o USB) Nombre de la Tienda Persona Contacto Dirección Teléfono An eCourse is an Internet-based curriculum which combines the efficiency of online training and the in-depth product coverage of classroom training. An eCourse is a collection of one or more tutorials related to a specific subject matter.  eCourses are pre-recorded multimedia learning which consists of audio, accompanied by text and full motion video to demonstrate features and functionality of a specific topic or product, and are often accompanied by related downloadable information to outline important points of learning.  With 24-hour available access, you can save time and increase your productivity.  eCourses are purchased individually, on per user basis, for a specific duration – usually 30 days, unless otherwise noted © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

29 ¿Preguntas? ? An eCourse is an Internet-based curriculum which combines the efficiency of online training and the in-depth product coverage of classroom training. An eCourse is a collection of one or more tutorials related to a specific subject matter.  eCourses are pre-recorded multimedia learning which consists of audio, accompanied by text and full motion video to demonstrate features and functionality of a specific topic or product, and are often accompanied by related downloadable information to outline important points of learning.  With 24-hour available access, you can save time and increase your productivity.  eCourses are purchased individually, on per user basis, for a specific duration – usually 30 days, unless otherwise noted © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.