Integrated Innovation Functionality described herein is planned and subject to change. Enterprise Resource Management Microsoft Dynamics AX Financial Management, Human Resources, Project Accounting, Service Management Microsoft Dynamics AX Business Analysis Analytics Business Solutions Microsoft Dynamics AX Trade, Intercompany, Logistics, Product Builder, Production, Master Planning, Shop Floor Control, Warehouse Management Microsoft Dynamics AX Sales Force Automation, Sales Management, Marketing Automation, Telemarketing The title of this slide says it all – From the foundational layer of the servers storing data, to the client and productivity solutions like Windows XP and Office 2003, to Microsoft Axapta, this is one powerful stack of Best of Class end-to-end solutions. Linux cannot compete with this story. Microsoft is helping you in many facets, storing data, affordable server infrastructure, communication – e-mail, Word, etc., post transactions, the more these systems work together the more efficient you will be. How we can make this even better for you is to really make sure that the Business Solutions layer is optimized across the Microsoft platform. This is a key, key advantage. Our goal is to make this work much more seamlessly for you. We make business insight come alive through integration with Outlook and Excel. And there are many other examples where we’re using applications like VISIO, MapPoint and Instant Messenger to help you become better connected to their customers. So there’s just many, many examples and we want to grow that list in a very big way to make sure that these Microsoft are working very effectively for you. Supply Chain Management Customer Relationship Management Productivity Client & Platform

Manejo de las relaciones con los clientes (CRM) La función del CRM será permitir adivinar que va a comprar el cliente antes que él lo sepa. Manejo de las Relaciones con los clientes Canales Directos Canales indirectos Web Centro de atención telefónica Ventas directas Detallistas Revendedor Distribución Clientes y prospectos Source: New York Times. 2000. Know thy customer, 14 February.

Tendencia hacia integración Ordenes/servicio Enterprise Application Integration Back Office ERP Distribución Manufactura Programación Finanzas Front Office CRM Servicio al cliente Servicio en campo Configuración de Producto Entrada de ordenes de venta