Agenda ¿ Quién es Lexmark ? Output Strategy Soluciones Metodología Discovery Soluciones etask: Fábrica de Crédito Kioscos : Impresión de Cheques Tracking Formas Electrónicas IPDS Seguridad en la impresión Familias de Productos Our team knows where to find savings and process improvement (PMM)… …and we have solutions, services and a proven methodology (AIM) to bring those opportunities “to life” in your business.

Lexmark International, Inc. ¿Quienes somos nosotros? Lexmark International, Inc. “Lexmark es la única compañía especializada en impresión de relevancia. Entiende las necesidades de sus clientes, y provee soluciones especialmente diseñadas que ninguno de sus competidores puede ofrecer.” -Gannon en Investing, Enero 2006 Casa Matriz: Fundada en: Distribución en: # Empleados: Ingresos en 2005: Rango en Fortune 500: Lexington, Kentucky. 1991 150 Países 13,000 US $5.200 millones #370 Output is Lexmark’s sole focus…and that makes us unique among vendors in the industry. The foundation of Lexmark’s early success…following its spin-off from IBM in 1991…was its technology. On the business side…we built laser printers that could do what no others could…print on media that no others could…with superior features, performance and reliability. As an engineering company…we also have a strong heritage in networking. We pioneered many of the print management and document routing solutions that are standard offers today. But it was really our approach to the market that set us apart. Overshadowed by a competitor that dominated the laser printer market…we had to fight to build our customer base and reputation. We did that by getting closer to our customers than anybody else…by investing time and resources to learn about their needs and find out how output was impacting their operations. Because we own our technology…we could then customize solutions and build features into our products that helped customers meet those needs and overcome their challenges.

Lexmark Colombia Sólida presencia en el mercado por los últimos 8 años Oficinas de venta en Bogotá y Medellín Cobertura comercial y servicio técnico en todo el territorio nacional con una organización compuesta por más de 120 personas Presencia en los mercados verticales de finanzas, retail, gobierno, servicios, manufactura, educación y salud Finalistas de los premios Portafolio en la categoría de Protección del Medio Ambiente.

Muchas Iniciativas de Impresión…Pero No Hay Un Plan Cohesivo ¿Qué hemos aprendido? Seguridad Color Reducción de Costos Mejoras de Procesos Muchas Iniciativas de Impresión…Pero No Hay Un Plan Cohesivo And what do we see in all of those environments. Well, there are many common threads. But consistently, inherently…we see output being treated as an afterthought. That’s not to say that there are no output-related initiatives. In fact there are many. Especially among best-of-breed companies, there’s a concerted effort these days to take control of sprawling device fleets, simplify operations and support and reduce liability and risk. Everybody…to some degree or another…is making an effort to consolidate devices, expand the deployment of new, faster and cheaper color products and improve document accounting processes. But the outcomes are mixed. In fact, we see a lot of dollars, time and effort wasted because of one over-riding fact. Although, there are many initiatives targeted at output…there’s no central plan guiding the investment and approach to output technologies. We see heavy investment in information management, security and data integration…but little thought given to how output technology hinders or enhances those efforts. More importantly, we see device fleets continuing to grow and sprawl. One of the key metrics we look for is the device to user ratio…how many output-related devices are there for every user. The optimal number differs by industry, but on average it should be something like 7 or 8 users for every device. Surprisingly…even at organizations that are actively engaged in device consolidation…that ratio keeps going down… We see sprawling fleets of unmanaged devices. Underutilized and overutilized assets. From multiple vendors using multiple supply items supported by multiple contracts, budgets and acquisition strategies. And we see a lot of broken processes. Or to say that simply…we see a lot of paper. Lots and lots and lots of paper. Paper use in most offices is growing exponentially. People are printing their email. They’re printing web pages, office documents, reports… Managing the deluge of new information is one of the primary focuses of most IT organizations…but what about the printing and copying of that information… The cost and impact is staggering. Cumplimiento de Normas Servicios Consolidación de Dispositivos

Donde estamos ? … Mejora de procesos Reducir el volumen del output 40%+ Mejora de procesos 30%+ Reducir el volumen del output 20-30% Mejorar cadena de abastecimiento Consolidating your devices - deploying MFPs to take the place of your printers, copiers, faxes, and scanners - is only the beginning. There is absolutely no doubt that by replacing your hodgepodge of output devices with modern multifunction technology…you will achieve some operational savings. But unless you take the time to ask and answer some key questions before you invest, you may actually lose the opportunity to take advantage of the full spectrum of benefits and savings potential the technology has to offer. What exactly is a multifunction device? Is it merely a conglomeration of other devices - or can it be used to do more than print, copy, fax and scan? How can it be used to facilitate - even improve upon - the success of your other IT initiatives. How many devices do you need? Where? How much is it going to cost you to support them? How steep is the learning curve before your employees will even be able to use them? Do they have the potential to impact other businesses processes? And perhaps most importantly, can they be used to reduce your output volumes, actually lower the number of printed pages being generated and moved through your organization? And if so, by how much? Other vendors in the hardcopy industry will pitch you their fastest MFP and tell you that the speed of the device will help improve the productivity of your workers - and the productivity of your IT support staff. Lexmark, on the other hand, will tell you that deployment of multifunction devices opens up a world of possibility, in which lower cost per page and less time spent waiting for output to arrive is just the icing. 10-20% Optimización de infraestructura

Estrategia de Impresión: Mapa Oficinas Centrales Unidades de Negocio Unidades de Negocio Servicios Vida útil Servicios Remotos Servicios Onsite Optimización Mejoramiento Contínuo Manage Reducción Iimpresión Soluciones Específicas Afinamiento Procesos Ajuste del Workflow Move Consolidar dipositivos Políticas Instalación Estandarización Optimizar Infrastructura Print We’ve talked about an output strategy at a high level, but how do you go about putting it into practice? It should contain a clear map, or plan of action. The example chart shown here includes three key areas, infrastructure, workflow and continuous improvement, with their associated bullet points. You will notice that at the top we include not only the headquarters, but also other key business units that may have independent processes that need addressing. The goal will be to define a phased approach to addressing the concerns relative to each key area, and then prioritize those areas for improvement. Ahorros: Fase I Fase II Fase III Fase IV

Enfoque de Lexmark Estrategias de Output Plataforma Común Capacidades M FP Impresión por Demanda Digital Workflow Optimización Por departamento Por pisos Necesidades de Color Consolidación Centros Secretariales Certificados Reemplazar formas continuas Trasladar impresión matricial a láser Solo cuando sea necesario Rápidamente Impresión PDF Justo a tiempo Print e- task Scan to PC Scan to email Scan to FTP Aplicaciones Formas digitales Soluciones de Industria Mejorar Workflow Enrutamiento Move Move to common platform Consolidate to fewer devices. Three phases Maintain ´cost center´ worksgroup – Redistribute Retire devices that don´t support strategy Deploy devices that support strategy Pilot on 4th floor Leverage MFP Capabilities Introduce e-task solution Scan to file Scan to print Scan to PC Further Consildate Copy Scan Fax Document Finishing (Staple, punch, duplex, mutiup, mailbox, sorting, confidential print) Print Forms on demand Special aplications Replace prepinted forms Higher function devices Color needs Special media needs Integrate to digital workflow Estandarización de Suministros – Menos números de parte Un proveedor Centralized Supply Distribution Centralized Device Management Better Cost Control Latest Generation Technology Lower Hidden Costs (Power Consumption, etc) Consolidación de Dispositivos. Consolidación de No. De parte de consumibles. Consolidación de proveedores Reducción de proceso de compra para Consumibles. Mejoras en los procesos de la compañía Ej. Remplazar Fax por Scan to email. Afinamientos de procedimientos internos como el inventario real. Optimización del uso de recursos con aumento de disponibilidad con costos operativos bajos. Aumento de productividad y satisfacción de los usuarios y clientes que dependen de los procesos del negocio de la compañía. Control total en los procesos de impresión, scanning, fax, copia Control en la administración de dispositivos. Reduce cost within process Improved process cycle time Reduce paper per task Consolidate devices Improved audit trail, version control Improved staff morale, enduser satisfaction Soporte a Usuarios Gestión de Suministros Administración Activos Monitoreo Proactivo Garantías Extendidas Reparaciones Entrenamiento Soporte e-task Creación y mantenimiento de Formas Creación y mantenimiento de Scripts Manage

Multi-Function, para muchos significa: Imprimir Copia Fax Escanear TALK TRACK: As mentioned before, the best way to reduce your total output costs is to reduce the amount of paper you generate. With Lexmark's advanced technology we can show you how to eliminate the need for preprinted forms and have them readily available from the touch screen of our MFP’s. Users will naturally replace their old fax habits with scan-to-e-mail thanks to our intuitive user interface. And we also offer ways to reduce pages while printing and copying thanks to features like “multi-up” and duplex. We need to highlight that the real benefit to an MFP deployment is in taking pages out of the business. You’ll want to drive this point… A question to ask: Has your copier vendor proposed any strategies to reduce your total output?

Pero también significa mucho más: Imprimir Copia Fax Escanear E-mail Repositorio para formularios preimpresos Soluciones de workflow Portal EDMS/ECM Seguridad TALK TRACK: As mentioned before, the best way to reduce your total output costs is to reduce the amount of paper you generate. With Lexmark's advanced technology we can show you how to eliminate the need for preprinted forms and have them readily available from the touch screen of our MFP’s. Users will naturally replace their old fax habits with scan-to-e-mail thanks to our intuitive user interface. And we also offer ways to reduce pages while printing and copying thanks to features like “multi-up” and duplex. We need to highlight that the real benefit to an MFP deployment is in taking pages out of the business. You’ll want to drive this point… A question to ask: Has your copier vendor proposed any strategies to reduce your total output?

Papel: entrada y salida Entorno del cliente Papel: entrada y salida BPM DOM Business System ECM e-forms BPM: Business Process Management ECM: Electronic Content Management DOM: Document Output Management E-Forms: Standard electronic forms

La fortaleza de Lexmark LXK On-ramp (MFP) LXK Off-ramp (printer) BPM DOM Business System ECM e-forms

Lexmark: área de cobertura LXK On-ramp (MFP) LXK Off-ramp (printer) BPM DOM Business System Partner Technology Partner Technology ECM e-forms

Lexmark: áreas de práctica LXK Rampa de Entrada (MFP) LXK Rampa de Salida (printer) Administración de la infraestructura Imágenes Distribuídas BPM Impresión distribuída Sobre la demanda DOM Seguridad Business System ECM e-forms

Soluciones con nuestros socios de negocios MVP OpenView LDSS OptraForms

e-task interface X85x X64x

e-task interface One of the big drawbacks of deploying new technology is the learning curve associated with using it. Most MFP technology that’s out there right now is probably not utilized to its full potential simply because its too complicated or complex for end-users to understand. Lexmark touchscreen interface technology eliminates that learning curve, ensuring that the devices are usable by anyone. We can actually customize this interface to reflect your business processes.

e-task interface One of the big drawbacks of deploying new technology is the learning curve associated with using it. Most MFP technology that’s out there right now is probably not utilized to its full potential simply because its too complicated or complex for end-users to understand. Lexmark touchscreen interface technology eliminates that learning curve, ensuring that the devices are usable by anyone. We can actually customize this interface to reflect your business processes.

e-task interface One of the big drawbacks of deploying new technology is the learning curve associated with using it. Most MFP technology that’s out there right now is probably not utilized to its full potential simply because its too complicated or complex for end-users to understand. Lexmark touchscreen interface technology eliminates that learning curve, ensuring that the devices are usable by anyone. We can actually customize this interface to reflect your business processes.

Cubriendo toda la plataforma

¿ Como hacerlo ? Función Ubicación Enrutamiento Procesamiento Servidor Embebido

Procesamiento ¿ Como hacerlo ? Image + Meta-Data Image OCR Data Bar Code Procesamiento The quick brown fox Jumped over the dog Four score and seven $102394.23 Doc Producer 1313 Main St. Merged Form Form

Enrutamiento ¿ Como hacerlo ? Image + Meta-Data Fax e-mail OCR fred@bedrock.com OCR ftp or save Bar Code EDMS or Groupware Enrutamiento PS or PDF The quick brown fox Jumped over the dog Four score and seven $102394.23 Doc Producer 1313 Main St. Merged Form

Lexmark Solutions Procesamiento Enrutamiento EDMS or Groupware Image + Meta-Data ftp or save Image fred@bedrock.com e-mail OCR Fax Data Bar Code Procesamiento Enrutamiento PS or PDF The quick brown fox Jumped over the dog Four score and seven $102394.23 Doc Producer 1313 Main St. Merged Form Form

Ubicación del Software Server-Based e-mail fred@bedrock.com Lexmark Document Distributor LDD Device-Based (Embedded) e-mail fred@bedrock.com Embedded Solutions Framework eSF

¿ Cual usar ? ¡ Depende ! Embebidas Servidor Tamaño de la instalación Embedded Solutions Framework eSF Tamaño de la instalación Tipo de aplicación Lexmark Document Distributor LDD Embebidas Fácil de instalar a escala media MVP para instalar Masivo Interfase flexible Servidor Una sola configuración Bar Code, OCR Integración con ECM con funciones extra

Lexmark Document Distributor LDD Ejemplo Integración OnBase

Carga de Documentos Seleccionar Aplicación Documento en Papel Disponible vía Interface eTask (íconos) HR Application Accounts Payable Application Documentos retenidos Acceso directo

Carga de Documentos Preguntas opcionales Documento en Papel Ingreso de texto Selección Simple/Múltiple Ingreso datos numéricos Ingreso de Passwords Ingreso de datos booleanos Mensajes Obtención de información con lectura de códigos de barras o Búsqueda en Bases de Datos

Carga de Documentos Escaneo del documento Documento en Papel Previsualización disponible si se activa el momento de cargar el perfil en el MFP

Proceso de Captura en OnBase Documento Escaneado Localizado en OnBase Totalmente Indexado

Proceso de Captura en OnBase El documento está ahora en el repositorio de OnBase totalmente indexado. Si se configura, un proceso de workflow de OnBase se produciría automáticamente.

Lexmark Document Distributor LDD Ejemplo Integración Content Manager Santander Totta , Portugal

Device Consolidation / Lexmark Document Distribution Santander Totta Group Device Consolidation / Lexmark Document Distribution 700 agencias con solución Lexmark MFP Nuevos procesos implementados para captura documental Directamente capturados en las agencias Solución descentralizada Directamente indexada e integrada al ECM, Content Manager Consolidación de dispositivos Document Distributor Copy; Print; Fax; Scan to e-mail How It Works with an paper document? It simple…1, 2, 3 Archive Capture; Process; Distribute

Pantallas Proceso de Captura

Lexmark Document Distributor LDD Ejemplo 2 Fábrica de Créditos

¿ Cual fue la solución? Se le ofreció al Banco el uso de multifuncionales X644e en conjunto con el Document Distributor en cada sucursal. Se desarrollaron scripts para el tratamiento y adecuación de la información digital para el posterior ingreso en Onbase.

Detalles de la Solución Se crearon cuatro scripts para el manejo de la data. Dos scripts para el ingreso de las imágenes y dos scripts para el envío de la data. Script 1 Script 2 Script 3 Script 4 FTP Server Sucursal Sede Central

Experiencia del Usuario One of the big drawbacks of deploying new technology is the learning curve associated with using it. Most MFP technology that’s out there right now is probably not utilized to its full potential simply because its too complicated or complex for end-users to understand. Lexmark touchscreen interface technology eliminates that learning curve, ensuring that the devices are usable by anyone. We can actually customize this interface to reflect your business processes.

Experiencia del Usuario One of the big drawbacks of deploying new technology is the learning curve associated with using it. Most MFP technology that’s out there right now is probably not utilized to its full potential simply because its too complicated or complex for end-users to understand. Lexmark touchscreen interface technology eliminates that learning curve, ensuring that the devices are usable by anyone. We can actually customize this interface to reflect your business processes.

Experiencia del Usuario One of the big drawbacks of deploying new technology is the learning curve associated with using it. Most MFP technology that’s out there right now is probably not utilized to its full potential simply because its too complicated or complex for end-users to understand. Lexmark touchscreen interface technology eliminates that learning curve, ensuring that the devices are usable by anyone. We can actually customize this interface to reflect your business processes.

Validación y envío FTP, PC 1

Validación y envío FTP, PC 2 3 4

Embedded Solutions Framework (eSF)

Embedded Solutions Framework eSF Hard Drive Scanner User Interface Network Port Meters, Counters, Logs Printer

Embedded Solutions Framework eSF Java Software corriendo en el MFP Gran Control del MFP Competitive products: HP Chai technology 4345 MFP Canon MEAP

Personalización sin actualizaciones de Firmware

¡ Muchas Posibilidades ! Modificar la interfase e-Task Pantallas personalizadas para tareas específicas Agregar imágenes o texto Contenido variable o fijo 4 Custom Buttons to Represent Selections How to Load Media with Custom Pictures & Text

Embedded Solutions Framework (eSF) Ejemplo 1 Scan to Network

Experiencia del Usuario

Embedded Solutions Framework (eSF) Ejemplo 2 Remote Color Copy

¿ Que es una copia remota? Input Wide Format Network Input Narrow Format Network

Experiencia del Usuario

Experiencia del Usuario

Embedded Solutions Framework (eSF) Ejemplo 3 Fábrica de Crédito

Relationship Managers Ejemplo de Sucursal Current Process ATM Room Operations & Process Tellers Total Time Steps 8,9,10,11 Account Opening Relationship Managers Step1 Steps 2,3,4,5 Steps 6 and 7

Fábrica de Crédito

Fábrica de Crédito

Fábrica de Crédito

Fábrica de Crédito AutoCrop

Fábrica de Crédito

Relationship Managers Ejemplo de Sucursal New Process ATM Room Operations & Process Tellers Total Time Steps 8,9,10,11 Account Opening Relationship Managers Step1,2,3,4 Steps 5 Steps 6 and 7

Configuración Vía Web / MVP

Agenda ¿ Quién es Lexmark ? Output Strategy Soluciones Metodología Discovery Soluciones etask: Fábrica de Crédito Kioscos : Impresión de Cheques Tracking Formas Electrónicas IPDS Seguridad en la impresión Familias de Productos Our team knows where to find savings and process improvement (PMM)… …and we have solutions, services and a proven methodology (AIM) to bring those opportunities “to life” in your business.

Documentos en Demanda : Elementos Servidor de documentos centralizado Herramienta Administración (web-based) Interfaces con el usuario: AFM (Kiosco de formas automáticas) Multifuncionales de Pantalla táctil MFP Acceso en PC´s vía Browser

Cheques Gerencia por Demanda 4 3 10 9 5 1 7 6 2 8 6 Firma Digitalizada Códigos de barras Datos MICR, Opcional Validación con Caracteres especiales Logos Dinámicos 1 Impresión variable, Multiimpresa Microimpresión Variable Numeración Consecutiva “Over-print”, Marcas de Agua Imagen inversa 7 2 8 3 9 4 524188 5 524188 10

Pharos Blueprint™ Arquitectura Impresora Red Grupo #1 Clientes Trabajos Impresión Impresora Local Registro Transacciones Blueprint Software Blueprint Collector Blueprint Analyst Grupo #2 Blueprint Collector

Pharos Blueprint™ Reportes

Lexmark Secure Print Acceso a Dispositivos Integridad Datos Integración con el directorio activo LDAP, Drivers Monocromáticos para Impresoras a Color Sistemas internos de identificación para MFP Acceso a Dispositivos Seguridad en la Transmisión Printcryption Seguridad en la recuperación del documentos Confidencialidad Activa Impresión y Retención Formularios Electrónicos almacenados en Memoria Flash Llaves de Hardware Buzones de Salida Integridad Datos Security of document retrieval: Confidential Print which requires entry of a pin number assigned at time of printing for document retrieval from the printer. Print and Hold - Holds job at the printer until released. PrintCryption - Enhances security from the desktop to remote device, adding an additional layer of security and protection against in-transit data interception.

Lexmark Secure Print Integridad del Documento Autorización de Usuarios Seguridad en la Impresión Impresión Ultravioleta Impresión en Tóner Magnético Impresión y MicroimpresiónVariable Marcas de Agua Imagén Inversa Códigos de Barra Validación con Carácteres Especiales Logos Dinámicos Papel de Seguridad Integridad del Documento Security of document retrieval: Confidential Print which requires entry of a pin number assigned at time of printing for document retrieval from the printer. Print and Hold - Holds job at the printer until released. PrintCryption - Enhances security from the desktop to remote device, adding an additional layer of security and protection against in-transit data interception. Lexmark Document Accounting Solutions Integración de Tarjetas Control de Impresión Kioscos Autorización de Usuarios

Agenda ¿ Quién es Lexmark ? Output Strategy Soluciones Metodología Discovery Soluciones etask: Fábrica de Crédito Kioscos : Impresión de Cheques Tracking Formas Electrónicas IPDS Seguridad en la impresión Familias de Productos Our team knows where to find savings and process improvement (PMM)… …and we have solutions, services and a proven methodology (AIM) to bring those opportunities “to life” in your business.

Application Solutions Lexmark Linea Monocromatica W840 50 ppm (A3) T644/n 50 ppm T642/n 45 ppm New T640/n 35 ppm New Duplex Application Solutions New E450dn 35 ppm Multifunction Finishing E350d/E352dn 35 ppm E250d/dn 30 ppm E120n 20 ppm Function

Linea de Producto MFP Mono y Color Price COLOR X854e 55 ppm X852e 45 ppm X850e 35 ppm X772dte 25 ppm X646ef 50 ppm X646dte 50 ppm X646e 50 ppm X644e 50 ppm A3 The replacement for the X632s will be announced in 2Q06. As with the other workgroup products announced this year, it will be a fully integrated multifunction product. X642 45 ppm Duplex Scan eTask Interface X340 / X342 27 ppm Solution Card Support Duplex Output LDSS Function

Linea Color Lexmark 2006 Price Function C920 36/32 ppm New C772n C534n, dn, dtn 24/22 ppm C532n, dn 24/22 ppm C530dn 24/22 ppm C500n 31/8 ppm Function

Imprima adecuadamente Total Control of Color Bloqueo Monocromático Driver sólo negro Pruebe la impresión Toner Saver Color Saver Permisos de uso Estimador de Cobertura P:1 K:9% C: 23% M: 28% Y: 22%