“ The Heart of a Leader ” based on the book by Ken Blanchard presentation written by Michelle Spradley, CPS/CAP presented by Emily Garner, CAP-OM

Overview What is the Difference between a Manager and a Leader? Define an Exceptional Leader Leadership Traits How can an administrative professional lead in today’s workplace? Build a Leadership Plan

Leader vs. Manager Leaders Create a clearly defined vision/mission Create “buy in” Foster synergy Define a common purpose Develop and coach individuals and teams Managers Manage Tasks Enforce protocols Organize Data Report information and facts Direct people

Define an Exceptional Leader What make a great leader? Great Leaders are: Honest Forward Looking Competent Inspiring Intelligent / Committed to Continuous Learning Have Charisma

Leadership Traits Superb Communicators Effective Management Skills Empathy Positive Thinkers Values and Integrity Vision Empowerment/Bringing out the best in others

Superb Communication “Real communication happens when people feel safe” -Ken Blanchard The Heart of a Leader

“Leadership is not something you do to people. It’s something you do with people.” Effective Management Skills -Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi Leadership and The One Minute Manager

“All good performance starts with clear goals!” Effective Management Skills (cont) -Ken Blanchard and Spencer Johnson The One Minute Manager

Empathy “If you want your people to be responsive, be responsive to their needs” -Ken Blanchard, Bill Hybels and Phil Hodges Leadership by The Book

Positive Thinkers “ Think Big! Act Big! Be Big!” - Norman Vincent Peale

Positive Thinkers “Positive thinkers get positive results because they are not afraid of problems” -Ken Blanchard and Norman Vincent Peale The Power of Ethical Management

Values and Integrity Take time to identify core values -Ken Blanchard The Heart of a Leader

“Without Vision People Perish” Vision -Proverbs 29:18 (paraphrased)

“All empowerment exists in the present moment.” Empowerment/Bringing Out the Best in Others -Ken Blanchard The Heart of a Leader

Leading in 2010 How can an administrative professional lead in today’s market?

Leading in Today’s Market Continued Education/Certification (CAP-OM) Software Skills Professional Image Communication Awareness of Business Market Trends Exceptional Listening Skills

Leading in Today’s Market Perform Expertly Learn to Anticipate Prioritizing Projects Effective Time Management Become a mentor

Action Plan Choose three leadership characteristics that you will implement into your daily routine in the next 90 days.

2011 – 2012 “Leap to Remarkable”