MOM 2005 – Módulos de administración de Microsoft

MOM 2005 – Módulos de administración de Microsoft
Slide Title: Title Slide Keywords: Key Message: Slide Builds: 0 Slide Script: Hello and Welcome to this Microsoft® TechNet session on MOM 2005 – Microsoft Management Packs. My name is {insert name} In this session we are going to talk about the management packs that Microsoft provide for Microsoft Operations Manager (MOM) There’s not enough time to go through the full range of management packs, but we are going to highlight some of the more useful ones provided, and show how to configure them. Slide Transition: This session will take you through some of the Microsoft Management Packs that are provided on the product CD and some that are available by download over the Internet. So let’s start by taking a look at what we will be covering in this session. Slide Comment: Additional Information:

Lo que vamos a cubrir Descripción general de la arquitectura de Microsoft® Operations Manager (MOM) 2005 ¿Qué son los módulos de administración o módulos de administración? ¿Qué módulos de administración están disponibles? ¿Cómo se configuran los módulos de administración? Slide Title: What We Will Cover Keywords: Key Message: Slide Builds: 0 Slide Script: In this session we will take a brief look at the underlying architecture of MOM, discuss the concepts of Management Packs, and see all of the packs available. We will also examine some of the key MPs provided by Microsoft, and see demonstrations of them in use. Slide Transition: As we go through today's session you will hear various Microsoft acronyms and terminology. While we will explain all new terms related to today's session, there are some general terms from the industry or other versions of Microsoft products we may not spend time on. Slide Comment: Additional Information:

Experiencia útil NIVEL 200 Comprensión básica de MOM
Comprensión básica de los conceptos de administración de sistemas Experiencia de la administración de operaciones Slide Title: Helpful Experience Keywords: Key Message: Slide Builds: 3 Slide Script: To help you, we have listed out the areas that it maybe be helpful to be familiar with either prior to this session or to reference afterwards. [BUILD1] You should have a basic understanding of what MOM is and what it does. [BUILD2] And an understanding of the concepts of systems management would also be useful. [BUILD3] It would also be helpful to have had some experience with operations management. Slide Transition: The first main topic we will be covering is the architecture of MOM 2005. Slide Comment: Additional Information: NIVEL 200

Agenda Presentación de la arquitectura de MOM 2005
Comprender los Módulos de administración Obtener los módulos de administración Examinar el módulo de administración Actualizar los módulos de administración Slide Title: Agenda: Introducing MOM 2005 Architecture Keywords: Key Message: Agenda Slide Builds: 5 Slide Script: [BUILD1] We will start by looking at a quick overview of the underlying architecture of MOM In other words what does it do and how does it do it? [BUILD2] Then, we will look at the basic concepts of Management Packs. What are they, what can they do for you and who writes them? [BUILD3] Then, we will discuss which Management Packs are available, and where you can obtain them from. [BUILD4] After that we will drill down further into 7 or 8 Management Packs. This section will mainly consist of demonstrations of those Management Packs and you will see what they are, how to configure them and see some real time MOM 2005 monitoring. [BUILD5] The session will end with a look at how you can be notified automatically of new and updated Management Packs. Slide Transition: So let’s start with a brief look at the MOM 2005 architecture. Slide Comment: Additional Information:

Arquitectura de MOM 2005 Almacén de datos centrales del sistema
Base de datos de MOM 2005 Servidor de MOM 2005 Agentes de MOM 2005 Almacén de datos centrales del sistema Generación de informes Slide Title: MOM 2005 Architecture Keywords: MOM 2005, architecture Key Message: To detail the underlying architecture of the MOM 2005 environment Slide Builds: 0 Slide Script: Management Packs are really the rule-set that tells us how to monitor an application. If we look at the underlying architecture we see we have a MOM server with a database hosted on it, which contains, among other things, the knowledge base. This server also hosts the various consoles that are needed to configure and manage MOM 2005, either interactively or using a web interface. The server is responsible for deploying all the rules we have in the management packs to the agents which you can see represented at the base of the graphic, and then the agents perform the monitoring activities. You can also see at the top of the graphic a data warehouse where reporting is performed. Many of the Management Packs we will look at in this session come with their own reports, we will see several different types of report and we will see what data we can report on. Slide Transition: Now let’s look at the next agenda topic, which is Management Pack Concepts. Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded). MOM Server Base de datos Consola Ops Consola de administración Consola Web Agentes

Comprender los módulos de administración Obtener los módulos de administración Examinar el módulo de administración Actualizar los módulos de administración Slide Title: Agenda: Understanding Management Packs Keywords: Key Message: Agenda Slide Builds: 0 Slide Script: Slide Transition: So what is a Management Pack? Slide Comment: Additional Information:

¿Qué son los módulos de administración (MPs)?
Contenedores y vehículos de distribución para implementar la información de configuración para supervisar sistemas y aplicaciones para MOM Consisten en reglas, conocimiento, tareas, vistas e informes que permiten la administración de PCs y aplicaciones Le permiten especificar la forma en que MOM recopila, maneja y responde a información y eventos Ofrecen una definición de la salud del servidor Slide Title: What Are Management Packs (MPs)? Keywords: Concepts, management packs Key Message: To describe the concepts of Management Packs Slide Builds: 3 Slide Script: [BUILD1] Management packs are a container and distribution vehicle that MOM uses to deploy the required configuration information to monitor a system or application. [BUILD2] A management pack consists of a collection of rules, knowledge, tasks, views and reports that enable the management of a computer or an application. [BUILD3] Management packs allow you to specify how MOM collects, handles and responds to information and events. [BUILD4] They provide a definition of server health. Any variations from this definition can they be thought of as indicators of a condition that may require some intervention to avoid a potential outage or to recover from an incident. Slide Transition: So what is the goal of a Management Pack? Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

Metas del módulo de administración
Desarrollado por los propietarios de aplicaciones: Microsoft/Terceros/Personal Ofrece una solución consistente de supervisión a través de los servicios del sistema Reduce el tiempo para investigar y resolver Facilita la supervisión preventiva Soluciones inmediatas Slide Title: Management Pack Goals Keywords: Goals Key Message: To describe the goals of Management Packs Slide Builds: 5 Slide Script: [BUILD1] It is Microsoft’s goal to distribute management packs that are built by the teams that build the application, with help from the MOM team. For example the Active Directory product team built the Active Directory pack and the Microsoft Exchange product team built the Exchange management pack and so on. This is because the MOM team don’t have all the knowledge about those products that the product teams themselves do. Doing it this way means that unparalleled product expertise is put into each Management Pack that Microsoft develops and deploys. This same management paradigm is followed by third party developers with their own custom management packs. [BUILD2] The second goal of a management pack is to provide a consistent monitoring solution across different system services. This helps to streamline datacenter operations. [BUILD3] Another major goal is to reduce the time and cost of investigating and resolving problems you encounter, thereby lowering your TCO. But it is not just about collecting events and performance data. [BUILD4] They also provide a preemptive monitoring solution to provide you with a higher quality of service for your applications. This is because management packs provide the capability to go out and proactively look at your systems and applications and determine if you have configuration issues, or performance and sizing issues that you are maybe not aware of. [BUILD5] Lastly, management packs aim to provide an out-of-the-box solution to give you a fast return on investment. Virtually every management pack can be imported into MOM and without doing anything else you will get basic monitoring capabilities for that management pack. There will probably be some advanced configuration steps you will need to take to extend those monitoring capabilities, and you will see some examples of this management pack configuration in the demonstrations later in this session. Slide Transition: Now let’s look at the next agenda topic, which is the availability of Management Packs. Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

Comprender los módulos de administración Obtener los módulos de administración Examinar el módulo de administración Actualizar los módulos de administración Slide Title: Agenda: Obtaining Management Packs Keywords: Key Message: Agenda Slide Builds: 0 Slide Script: Slide Transition: So what management packs are available, and who creates them? Slide Comment: Additional Information:

Pila de administración
Extensiones: Respaldo, antivirus, etc. Microsoft ofrece módulos de administración para las aplicaciones de Windows y Microsoft módulos de administración para el resto de la pila empresarial: Socios de negocios Los propietarios/expertos de la aplicación producen todos los módulos de administración Aplicaciones de terceros Aplicaciones de terceros Aplicaciones de Microsoft Slide Title: Application Stack Keywords: MOM architecture, application stack Key Message: To detail the application stack for MOM 2005 Slide Builds: 2 Slide Script: Microsoft provide Management Packs for Microsoft operating systems and applications. [BUILD1] However, it’s not just about the Microsoft applications and operating systems. [BUILD2] There are a whole host of partners writing management packs for their hardware and software products or extending management packs for Microsoft’s applications, maybe by providing extra features or reporting capabilities for them. Microsoft really try and engage with their partners and give them the tools to build management packs and to distribute them through the microsoft.com website. Slide Transition: So which management packs are available? Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded) Windows Hadware / almacenamiento de servidor Red

MPs base de MOM 2005 Exchange 2000 Server Exchange Server 2003
Internet Information Services (IIS) MOM 2005 Baseline Security Analyzer (MBSA) SQL Server™ 2000 Servicio de directorio de Active Directory® Clúster de Windows Server Windows DNS Windows 2000 Server, Windows NT4, Windows Server ™2003 Systems Management Server 2003 Slide Title: MOM 2005 base MPs Keywords: base management packs, availability Key Message: To detail the management packs provided by Microsoft on the product CD Slide Builds: 0 Slide Script: When MOM 2005 shipped, there were a large number of management packs provided on the product CD, and when you install MOM 2005 you can choose which of these management packs to install. You can see on the slide that there are some key technology packs provided on the CD, such as the operating system ones, SQL Server™, Active Directory directory service, Exchange and Systems Management Server, for example. Some of these may not be applicable to your own environment. Microsoft continuously creates and updates management packs, and as new applications are developed Microsoft will provide the management packs you need. Additional Microsoft management packs are provided at no extra cost to you once you have licensed your MOM product. Slide Transition: There are also more management packs available. Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

Catálogo del módulo de administración
Catálogo del módulo de administración y conector de producto catalog.aspx Slide Title: Management Pack Catalog Keywords: MOM catalog, management packs Key Message: To show where to obtain more management packs Slide Builds: 5 Slide Script: From where can you obtain more management packs? [BUILD1] The place to look is the Management Pack and Product Connector Catalog on the Mom website. Slide Transition: Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

módulo de administración and Product Connector Catalog catalog.aspx Slide Title: Management Pack Catalog Keywords: MOM catalog, management packs Key Message: To show where to obtain more management packs Slide Builds: 5 Slide Script: [BUILD2] You can use the main page here to enter search criteria for the software you need to optimize MOM with your applications. Slide Transition: Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

módulo de administración and Product Connector Catalog catalog.aspx Slide Title: Management Pack Catalog Keywords: MOM catalog, management packs Key Message: To show where to obtain more management packs Slide Builds: 5 Slide Script: [BUILD3] Using this management pack search engine, you can find downloadable management packs created by Microsoft, and on the slide graphic you can see management packs for Microsoft applications such as SharePoint Portal Server, Transaction Server and Active Directory. Slide Transition: Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

módulo de administración and Product Connector Catalog catalog.aspx Slide Title: Management Pack Catalog Keywords: MOM catalog, management packs Key Message: To show where to obtain more management packs Slide Builds: 5 Slide Script: [BUILD4] So if I were to click on the SharePoint Portal Server link it would take me to the management pack download page. Slide Transition: Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

módulo de administración and Product Connector Catalog catalog.aspx Slide Title: Management Pack Catalog Keywords: MOM catalog, management packs Key Message: To show where to obtain more management packs Slide Builds: 5 Slide Script: [BUILD5] You can also find links to management packs that can be downloaded from Microsoft’s partners’ websites, and on this slide graphic you can see links to management pack downloads from partners such as AVIcode, Citrix and Dell, for example. Some of these partners may provide their management packs free of charge, while others may charge you for them. Microsoft merely provides a portal to those partners and their management pack downloads. Microsoft requires that the partners listed on this website follow some best practices for management pack development, such as ensuring the packs are not collecting too much data, and that they have the same look and feel as Microsoft’s own management packs. Notice that you can also sort the results list by product name, partner name, the MOM versions it applies to, and even by the management packs expected RTM date. Besides management packs, Microsoft also lists connectors on this website to connect to other systems such as HP OpenView or Tivoli. Slide Transition: Before we look at some of the management packs, let’s discuss what you do with a management pack once you have downloaded it. Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

Uso del módulo de administración
El módulo de administración se importa usando MOM Server La función Descubrir encuentra PCs que necesitan un módulo de administración especial MOM implementa los módulos de administración adecuados Reglas: Implementar todas las conductas de supervisión de MOM Slide Title: Management Pack Usage Keywords: management pack usage Key Message: To discuss what you do with a downloaded management pack Slide Builds: 4 Slide Script: [BUILD1] The first thing you do is import a management pack through the MOM administrator console either running on the MOM server or remotely on a workstation. [BUILD2] MOM will then discover where you need a management pack, so if you have SQL Server running on a MOM agent, MOM will know you need to have that management pack on it. [BUILD3] Then MOM will deploy the appropriate management pack to that server, so there is no need to visit any of your managed nodes just to install a management pack on them. [BUILD4] The MOM agents running on those managed nodes will then download all the rues in the management pack and begin monitoring. The rules are what implements all of the MOM monitoring behavior, and this includes the proactive and reactive monitoring activity. So the rules will dictate what to watch for in terms of problem indicators, and what key functionality to verify. Slide Transition: Let’s talk about how you can use low privileges for MOM operations. Slide Comment: Additional Information: Page 33: ‘Deploying an Operating System Image’ – “SMS 2003 Operating System Deployment Feature Pack Users Guide” (OSD_FP_Guide.doc - included when the Feature Pack is downloaded)

Operación de privilegio bajo
La idea errónea de que usted siempre requiere derechos de administrador para supervisar Mucha supervisión de soporte de los MPs a través de la Cuenta de acción de privilegio bajo Las guías de MP documentan los requisitos de la cuenta de acción de MOM para supervisión Slide Title: Low Privilege Operation Keywords: low privilege, MOM operations Key Message: To describe how MOM can be used with low privileges Slide Builds: 3 Slide Script: [BUILD1] There is a misconception that you always need administrator rights to monitor your systems and applications, but this is not true. [BUILD2] The MOM Agent service may run as Local System, but there is also an action account and you can configure that action account with specific rights. Most management packs support monitoring using a low privilege action account. [BUILD3] Each of the management pack guides that you get with the downloaded management packs, document the MOM action account right requirements for monitoring their particular system or application. Slide Transition: Here’s a look at an overview of management packs by examining the MOM 2005 consoles. Slide Comment: Additional Information:

demo Examinar las consolas de MOM 2005
Examinar la consola del administrador Examinar la consola del operador Examinar la consola de generación de informes Slide Title: Demonstration: Examining MOM 2005 Consoles Keywords: Key Message: Demonstration Slide Builds: 0 Slide Script: In this demonstration, we will briefly examine the main MOM 2005 consoles which are the Administrator Console and the Operator Console. We will see the structure and components of the consoles and see what kind of monitoring can be performed. Slide Transition: In the next section, we will examine some of the key management packs and see the kind of monitoring you can do. Slide Comment: Additional Information:

Comprender los módulos de administración Obtener los módulos de administración Examinar los módulos de administración Actualizar los módulos de administración Slide Title: Agenda: Examining Management Packs Keywords: Key Message: Agenda Slide Builds: 0 Slide Script: Slide Transition: Let’s focus on some key management packs. Slide Comment: Additional Information:

Detalles del módulo de administración
Active Directory SQL Server 2000 Supervisión de PC (Windows® XP) Virtual Server 2005 FRS y DFS DHCP Sitios Web y servicios Slide Title: Management Pack Drilldown Keywords: management packs, drilldown Key Message: To introduce the key management packs which will be covered in the next section of the presentation Slide Builds: 7 Slide Script: The management packs we are going to focus on in this presentation are: [BUILD1] The Active Directory management pack, which is a key management pack if you are running an Active Directory environment. [BUILD2] Then we will look at the SQL Server pack, [BUILD3] then we are going to take a look at Desktop Monitoring which is a recently released management pack for Windows® XP. [BUILD4] We will then briefly look at the Virtual Server 2005 management pack. [BUILD5] Then we will look at the Distributed File System (DFS) and File Replication Services (FRS) management packs, and how they are supported through Active Directory. [BUILD6] Then we will look at the updated DHCP management pack. [BUILD7] we will finish the management pack drilldown with a look at the Web Sites and Services management pack. These are going to be just a taster of some of the key management packs to give you an idea of what kinds of monitoring you can do for these applications and services. Slide Transition: Let’s look at the Active Directory management pack first. Slide Comment: Additional Information:

MP para Active Directory
Capacidades de supervisión Procesos clave Duplicación Supervisión del lado del cliente Vista de la topología Slide Title: Active Directory MP Keywords: Active Directory Key Message: To introduce the Active Directory management pack Slide Builds: 3 Slide Script: [BUILD1] The Active Directory management pack (ADMP) has been around for a long time and was built by the Active Directory product team. It really monitors the health and availability of your Active Directory. For example, it monitors key processes and services which may be required such as the NetLogon service, the File Replication Service and the Key Distribution Center service (KDC). It will also monitor replication, so you can instill changes on domain controllers and then time how long they take to replicate between domain controllers. There is also a Client Side Monitoring component which allows you to nominate workstations or servers on which to test aspects of Active Directory from the client’s perspective. You can view your Active Directory topology using the Diagrams view and here you will see your sites, site-links and domain controllers in a graphical representation. Slide Transition: Slide Comment: Additional Information: The Active Directory Management Pack Guide - The Active Directory Management Pack Technical Reference for MOM Guía MP de Active Directory -

Recopilaciones Contadores clave de rendimiento Latencia de duplicación Eventos de Active Directory Slide Title: Active Directory MP Keywords: Active Directory Key Message: To introduce the Active Directory management pack Slide Builds: 3 Slide Script: [BUILD2] The Management pack will collect key performance counters, information about replication latency and all Active Directory related events, which will help you to identify potential issues before they become critical. Slide Transition: Slide Comment: Additional Information: The Active Directory Management Pack Guide - The Active Directory Management Pack Technical Reference for MOM Guía MP de Active Directory -

Generación de informes Disponibilidad de servicio Cambios de dominio Rendimiento y tendencias Slide Title: Active Directory MP Keywords: Active Directory Key Message: To introduce the Active Directory management pack Slide Builds: 3 Slide Script: [BUILD3] The pack also contains a number of reports that can be run against items such as Active Directory service availability, domain changes, and performance and trend information for example. The Microsoft Active Directory Management Pack Guide provides information about the most common Active Directory monitoring scenarios, state monitoring definitions, tasks, reports, and views. This guide also includes instructions for deploying and operating the Active Directory Management Pack. You can download the management pack guide from the Microsoft Web site at the URL address on the slide. Slide Transition: So we know we need to monitor servers, but why do we need to do client side monitoring? Slide Comment: Additional Information: The Active Directory Management Pack Guide - The Active Directory Management Pack Technical Reference for MOM Guía MP de Active Directory -

Supervisión del lado del cliente
redmond.fabrikam.com DC1 Usuario de Exchange Exchange Slide Title: Client Side Monitoring Keywords: Client side monitoring Key Message: To describe why we need to perform client-side monitoring as well as server monitoring Slide Builds: 4 Slide Script: To fully understand the health of an application you often have to look at it from the outside. [BUILD1] As a simple example of this in an Active Directory scenario, MOM is likely to be monitoring the domain controllers and everything appears to be fine. Slide Transition: Slide Comment: Additional Information: The Active Directory Management Pack Guide - The Active Directory Management Pack Technical Reference for MOM ¡Todo está bien! DC2 phoenix.fabrikam.com MOM DC3 DC4

redmond.fabrikam.com DC1 Usuario de Exchange Exchange Slide Title: Client Side Monitoring Keywords: Client side monitoring Key Message: To describe why we need to perform client-side monitoring as well as server monitoring Slide Builds: 4 Slide Script: [BUILD2] But a user is finding that he has a problem with Exchange. Slide Transition: Slide Comment: Additional Information: The Active Directory Management Pack Guide - The Active Directory Management Pack Technical Reference for MOM ¡Todo está bien! DC2 phoenix.fabrikam.com MOM ¡El correo electrónico es lento! DC3 DC4 Soporte Técnico

redmond.fabrikam.com DC1 Usuario de Exchange Exchange Slide Title: Client Side Monitoring Keywords: Client side monitoring Key Message: To describe why we need to perform client-side monitoring as well as server monitoring Slide Builds: 4 Slide Script: [BUILD3] Now we know that Exchange is heavily dependant on Active Directory, what can the problem be, and why didn’t we foresee it? Slide Transition: Slide Comment: Additional Information: The Active Directory Management Pack Guide - The Active Directory Management Pack Technical Reference for MOM ¿Por qué? ¡Todo está bien! DC2 phoenix.fabrikam.com MOM ¡El correo electrónico es lento! DC3 DC4 Soporte Técnico

redmond.fabrikam.com DC1 Usuario de Exchange Exchange Slide Title: Client Side Monitoring Keywords: Client side monitoring Key Message: To describe why we need to perform client-side monitoring as well as server monitoring Slide Builds: 4 Slide Script: ? [BUILD4] What may be happening is that the Exchange server is going outside of its own Active Directory site to find a Global Catalog server which can slow down the performance of Exchange. So by looking only at the Domain Controllers themselves we wouldn’t pick that up. But by using the Client Side Monitoring component you can check bind times to the FSMO roles, check that the Global Catalog servers are available in that site and give you advance warning of potential problems with Exchange or other applications that rely on Active Directory. Slide Transition: Now let’s examine the Active Directory Management Pack in more detail. Slide Comment: Additional Information: The Active Directory Management Pack Guide - The Active Directory Management Pack Technical Reference for MOM DC2 phoenix.fabrikam.com MOM DC3 DC4

demo Examinar el módulo de administración de Active Directory
Ver diagramas de topología Examinar las reglas del MP de Active Directory Ver los informes de Active Directory Slide Title: Demonstration: Examining the Active Directory Management Pack Keywords: Key Message: Demonstration Slide Builds: 0 Slide Script: In this demonstration, we will see which management packs are installed on the MOM server, and use the MOM 2005 Operator Console to view the Active Directory topology and examine rule group information. We will also open the Reporting Console to view several Active Directory related reports. Slide Transition: We saw the topology for our Active Directory environment but it was a pretty simple scenario. Let’s see just how much the topology can be scaled. Slide Comment: Additional Information:

Topología compleja de Active Directory
Slide Title: Complex Active Directory Topology Keywords: Topology, Active Directory Key Message: To show what a complex Active Directory topology structure looks like in the Operator Console, Diagram view Slide Builds: 0 Slide Script: This is an example of a topology diagram from one of Microsoft’s own test labs. It may look like a mess, but it can be scoped down to a much smaller set. Here you can see all the links between the sites and view information about those links, you can also see the servers in the sites and see which ones are Global Catalogs, and so on. Not all Management Packs have these diagram views available, but apart from this Active Directory pack, the Exchange and SMS packs also have topology information and Microsoft will be including more of this topology information into many of their future management packs. Slide Transition: Let’s move on now and look at the SQL Server management pack. Slide Comment: Additional Information:

MP para SQL Server Eventos Supervisa cerca de 400 eventos operativos
Secuencia de comandos / Supervisión sintética Supervisión del servicio Espacio libre para base de datos y registro Salud de la base de datos Supervisión de duplicación SPIDs bloqueados Slide Title: SQL Server MP Keywords: SQL Server Key Message: To introduce the SQL Server management pack Slide Builds: 3 Slide Script: SQL Server is another key enterprise application that you may have deployed in your environment. [BUILD1] The management pack for SQL Server provides monitoring for approximately 400 operational events, it provides scripts that can check service availability, check database and log space issues. Slide Transition: Slide Comment: Additional Information: The Microsoft SQL Server Management Pack Guide - Guía MP de SQL Server

MP de SQL Server Rendimiento Contadores de rendimiento de SQL
Vistas del rendimiento Generación de informes Configuración Planeación de carga y capacidad Slide Title: SQL Server MP Keywords: SQL Server Key Message: To introduce the SQL Server management pack Slide Builds: 3 Slide Script: [BUILD2] It also provides many SQL Server-related performance counters and views and also provides several reports for SQL configuration, performance, and load and capacity planning. Slide Transition: Slide Comment: Additional Information: The Microsoft SQL Server Management Pack Guide - Guía MP de SQL Server

MP de SQL Server Configuraciones empresariales
Soporte del clúster al 100% Soporte de instancias del nombres múltiples Soporte a 64 bits Slide Title: SQL Server MP Keywords: SQL Server Key Message: To introduce the SQL Server management pack Slide Builds: 3 Slide Script: [BUILD3] It is also worth mentioning here that the management pack fully supports SQL running in a clustered environment, it also supports multiple instances running on a single server and it supports 64-bit processing. The Microsoft SQL Server 2000 Management Pack Guide describes the content of the management pack, and describes how to deploy it. You can download the management pack guide from the Microsoft Web site at the URL on the slide. Slide Transition: The SQL Server Management Pack also does Client Side Monitoring, so let’s take a brief look at that now. Slide Comment: Additional Information: The Microsoft SQL Server Management Pack Guide - Guía MP de SQL Server

Supervisión del lado del cliente de SQL Server
Consulta ejecutada Slide Title: SQL Server Client Side Monitoring Keywords: SQL server, client side monitoring Key Message: To describe the Remote Connectivity event rules in the client-side monitoring node of the SQL Server management pack Slide Builds: 3 Slide Script: So we can nominate a client, give it a list of SQL Server instances to connect to, and we can give it queries to run and expected response times. [BUILD1] So this particular client is going to execute a query against these three different databases… Slide Transition: Slide Comment: Additional Information: The Microsoft SQL Server Management Pack Guide - Cliente

Consulta ejecutada Se evaluó el tiempo de respuesta Slide Title: SQL Server Client Side Monitoring Keywords: SQL server, client side monitoring Key Message: To describe the Remote Connectivity event rules in the client-side monitoring node of the SQL Server management pack Slide Builds: 3 Slide Script: [BUILD2] …then the response time can be evaluated, Slide Transition: Slide Comment: Additional Information: The Microsoft SQL Server Management Pack Guide - Cliente

Consulta ejecutada Se evaluó el tiempo de respuesta Se generó una alerta sobre la falla o el retraso en la respuesta Slide Title: SQL Server Client Side Monitoring Keywords: SQL server, client side monitoring Key Message: To describe the Remote Connectivity event rules in the client-side monitoring node of the SQL Server management pack Slide Builds: 3 Slide Script: [BUILD3] …and then an alert can be generated if the client either fails to get a response from all the SQL instances or if the response is heavily delayed. Slide Transition: So now let’s take a look at the SQL Server Management Pack in more detail. Slide Comment: Additional Information: The Microsoft SQL Server Management Pack Guide - Cliente

demo Examinar el módulo de administración de SQL Server
Examinar los Grupos de reglas de SQL Server Ver y resolver las alertas de SQL Server Ver los informes de SQL Server Slide Title: Demonstration: Examining the SQL Server Management Pack Keywords: Key Message: Demonstration Slide Builds: 0 Slide Script: In this demonstration, you will use the MOM 2005 Operator Console to examine the SQL Server management pack rules. You will also see how to view SQL Server alerts, resolve SQL Server alerts, and view several SQL Server related reports in the Reporting Console. Slide Transition: The SQL Server and Active Directory management packs were released with the product but Microsoft has updated them slightly since their release. In this next section we are going to look in more detail at some of the newer management that have been released more recently. Slide Comment: Additional Information:

MPs recientemente publicados
Sistema operativo Windows base para PC Virtual Server Windows DFS Windows DHCP Windows FRS Sitios Web y servicios ISA Server Office Live Communications Server Active Directory actualizado Sistema operativo base de Windows Server actualziado Notificador del MP Slide Title: Newly Released MPs Keywords: Recent, new releases, management packs Key Message: To introduce some of the more recently released Microsoft management packs Slide Builds: 5 Slide Script: Most of the management packs listed on the slide were released in April of 2005, and they were released through the Management Pack and Product Connector Catalog on the MOM website at [BUILD1] The Windows Desktop Base OS pack is essentially a Windows XP management pack. You could monitor Windows XP before using the Windows Server management pack, but it wasn’t really designed with a desktop operating system in mind, and so a new one was created specifically for the Windows XP desktop OS and we will be drilling down into this management pack in the next part of this presentation. [BUILD2] Again we will be drilling down into the Virtual Server, DFS, DHCP, FRS, and the Web Sites and Services management packs in more detail later. [BUILD3] ISA Server and the Office Live Communications Server management packs have been released even more recently and are also available for download from the MOM management pack catalog page. [BUILD4] The Active Directory and Server Base Operating System management packs have also been recently updated and re-released through the Management Pack and Product Connector Catalog on the MOM website. [BUILD5] The Management Pack Notifier was only released in July 2005 and it informs you through the generation of informational alerts as updated management packs are released. Slide Transition: Now let’s look at the first of these recently released management packs, which is the Windows Desktop Base OS pack. Slide Comment: Additional Information:

MP para Sistema operativo Windows base para PC
Diseñado para Windows XP de misión crítica y PCs más actuales Supervisar la salud de PC Las tareas administrativas disminuyen el costo total de propiedad de los PCs de misión crítica Aumenta la disponibilidad y el rendimiento total Da soporte hasta a 4,000 PCs por grupo de administración Slide Title: Windows Desktop Base OS MP Keywords: Windows, Desktop Monitoring, XP Key Message: To describe the new Windows Desktop Base OS management pack Slide Builds: 5 Slide Script: You may be wondering why you should monitor desktops. [BUILD1] This management pack isn’t designed to monitor every desktop in your environment. It’s really designed for mission critical desktop computers running Windows XP Professional. Essentially it monitors the performance and availability of Microsoft Windows Desktop Operating Systems versions Windows XP and later. By detecting, alerting on, and automatically responding to critical events and performance indicators, this Management Pack helps indicate, correct, and prevent possible Operating System service outages. By creating a specific Desktop management pack instead of using the Server pack, Microsoft has reduced the amount of data that is collected, and therefore put less load on the desktop. [BUILD2] The pack monitors key desktop health areas, such as key services like the Workstation service and the Time service. It also monitors storage components to see if you are running out of disk space, and it can collect various pieces of performance data if you enable those settings, many of which are disabled by default. [BUILD3] The pack comes with a few built-in administrative tasks to help reduce your time spent supporting your mission critical desktops. Tasks include using IPConfig and Ping utilities, starting a Remote Desktop session and running Event Viewer and Computer Management consoles remotely on your desktops. [BUILD4] By using embedded expertise, this Management Pack highlights performance, health, and availability conditions that might indicate problems. It can in some cases even identify issues before they become critical thus providing you with a level of customer responsiveness that increases the overall availability and performance of your Windows Desktop Operating Systems. [BUILD5] The management pack supports up to 4000 desktops per management group. Slide Transition: Let’s look at the Windows Desktop Base OS Management Pack in more detail. Slide Comment: Additional Information:

Demo demo Examinar el paquete de administración del sistema operativo de Windows base para PC Slide Title: Demonstration: Examining the Windows Desktop Base OS Management Pack Keywords: Key Message: Demonstration Slide Builds: 0 Slide Script: In this demonstration, we will use the MOM 2005 Operator Console to examine the Windows Desktop Base Operating System Management Pack rule groups. We will also see how to initiate tasks to be run on a client computer. Slide Transition: We are now moving on to look at the Virtual Server management pack. Slide Comment: Additional Information: Examinar los grupos de reglas del sistema operativo Windows base para PC Ejecutar tareas utilizando el MP del sistema operativo Windows base para PC

MP de Virtual Server Salud y disponibilidad Rendimiento
Tareas administrativas Informes Slide Title: Virtual Server MP Keywords: Virtual Server, management pack Key Message: To describe the Virtual Server management pack Slide Builds: 4 Slide Script: [BUILD1] The Virtual Server Management Pack monitors the performance and availability of virtual servers and virtual machines. By detecting and providing alerts for critical events and performance indicators, this Management Pack helps you correct and prevent possible service outages. As a result, this Management Pack can play an important role in ensuring that Virtual Server and virtual machines are available and working correctly. [BUILD2] And again, by using embedded expertise, this Management Pack provides alerts for performance, health, and availability conditions that indicate problems. In some cases it can even identify issues before they become critical, allowing you to maintain a high level of availability and performance for Virtual Server and your virtual machines. [BUILD3] The management pack comes with some built-in administrative tasks, so that you can start, pause, stop or save the state of your virtual machines. [BUILD4] It also comes with several Virtual Server reports to view all virtual machine details as well as performance history data such as CPU usage, and disk space and RAM used. Slide Transition: So now let’s look at the Virtual Server Management Pack in more detail. Slide Comment: Additional Information:

demo Examinar el módulo de administración de SQL Server
Examinar los grupos de reglas de Virtual Server Examinar los informes de Virtual Server Slide Title: Demonstration: Examining the Virtual Server Management Pack Keywords: Key Message: Demonstration Slide Builds: 0 Slide Script: In this demonstration, we will use the MOM 2005 consoles to examine the Virtual Server management pack rule groups. We will also view the reports available in the Virtual Server management pack. Slide Transition: We are now going to move on and look at the DFS management pack. Slide Comment: Additional Information:

MP para el sistema distribuido de archivos
Salud y disponibilidad Supervisión del lado del cliente Tareas administrativas Informes Slide Title: Distributed File System MP Keywords: DFS Key Message: To describe the DFS management pack Slide Builds: 5 Slide Script: [BUILD1] The Distributed File System (DFS) management pack monitors the performance and health of the DFS service running on Windows 2000 and later operating systems. It will check the health of your DFS roots and DFS links and can check the availability of those links. [BUILD2] In addition to monitoring the health of the DFS service the Management Pack can also help monitor the availability of DFS shares to clients through its Client Side monitoring node. [BUILD3] The DFS management pack also comes with a few administrative tasks for stopping and starting the DFS service and also a task to run a query against DFS roots, links and targets for information. [BUILD4] The two reports that come with it allow you to view the Stand Alone Root and Domain Root configuration information. [BUILD5] This management pack is one the Microsoft packs that requires an external utility. This one requires the dfsutil tool, which is available on the Windows Support Tools CD. To summarize, by detecting, alerting on, and automatically responding to critical events and performance indicators, this Management Pack helps indicate, correct, and prevent possible DFS service and share outages. This Management Pack plays an important role in ensuring that your DFS infrastructure is working correctly and is always available. Slide Transition: Now let’s look at the FRS management pack. Slide Comment: Additional Information: Nota: Este MP requiere dfsutil.exe (Herramientas de soporte de Windows)

MP para el servicio de duplicación de archivos
Utiliza ultrasonido para supervisar FRS Salud y disponibilidad Tareas administrativas Informes Slide Title: File Replication Service Management Pack Keywords: FRS Key Message: To describe the FRS management pack Slide Builds: 4 Slide Script: [BUILD1] The File Replication Service (FRS) management pack uses the Ultrasound product to monitor FRS, which is available for free from the URL on the slide. Ultrasound scripts run on an Ultrasound controller and forward health metric information on to MOM, so rather than MOM doing all the work, it uses the output from Ultrasound to raise the alerts. [BUILD2] This pack will check the health and availability of replica sets, the FRS service, and the health of Ultrasound. [BUILD3] It comes with some basic administrative tasks for starting and stopping FRS and Ultrasound services, [BUILD4] and some basic reports for frequently detected issues for the Ultrasound service. To summarize, the Windows File Replication Service Management Pack monitors the performance and availability of Windows File Replication Service, Ultrasound, and Replica Sets. By detecting and providing alerts for critical events and performance indicators, this Management Pack helps you correct and prevent possible service outages. This Management Pack plays an important role in ensuring that Windows File Replication Service, and Replica Sets are available and working correctly. Slide Transition: Now let’s look at the DHCP Server management pack. Slide Comment: Additional Information: “Ultrasound – Monitoring and Troubleshooting Tool for FRS” on Microsoft web site at:

MP para el servidor DHCP
Salud y disponibilidad Rendimiento Tareas administrativas Informes Slide Title: DHCP Server MP Keywords: DHCP Key Message: To describe the DHCP Server management pack Slide Builds: 4 Slide Script: The Microsoft Dynamic Host Configuration Protocol service, or DHCP, Management Pack collects the events that the DHCP service places in the Windows 2000 and Windows 2003 System event logs. This Management Pack highlights events that might indicate possible service outages or configuration problems, so that you can quickly take corrective or preventative actions. [BUILD1] For example, this Management Pack alerts you of DHCP service availability, start up failures due to service initialization errors or due to network issues, unexpected service terminations, DHCP scope health, unauthorized DHCP servers and alerts you if DHCP is unable to restore the DHCP database. [BUILD2] It also monitors performance of DHCP traffic such as address requests, offers, ACKs (acknowledgements) and NACKs (negative acknowledgements), and queue lengths. [BUILD3] The management pack comes with lots of administrative tasks, allowing you to run queries on DHCP server and scope configurations, stop and start the DHCP service, and query scope statistics from the DHCP management information base. [BUILD4] The reports available in this management pack include information on DHCP servers, authorized DHCP servers, and plenty of DHCP performance history reports for items such as the active queue length, and declines, discovers, and NACK operations per second. Slide Transition: Now let’s move on and look at the Web Sites and Services management pack. Slide Comment: Additional Information:

MP para sitios Web y servicios
Supervisa la disponibilidad y el rendimiento de los sitios Web y los Servicios Web Los resultados crean un conjunto de métricas de rendimiento Integra informes SLA con base en métricas recopiladas Slide Title: Web Sites and Services MP Keywords: Web Sites and Services, web sites, web services Key Message: To describe the Web Sites and Services management pack Slide Builds: 4 Slide Script: [BUILD1] The Web Sites and Services Management Pack can be used to monitor availability and performance of Web sites and services by performing HTTP requests against the monitored entities. These are referred to as synthetic transactions, which are test transactions created by performance management solutions, and are great for monitoring web application performance from the client or customer perspective. [BUILD2] The result of these HTTP requests is a set of performance metrics, such as DNS Response Time, Total URL Response Time and Total Web Page Response Time, (that would include content like images and scripts), which can be collected for future analysis or you can set up monitoring criteria to alert you when certain service level agreements, or SLAs, are not met. [BUILD3] You can then build SLA reports to show upper management and customers how service levels are being met for your web applications. There are a few reports supplied with the management pack. [BUILD4] You should review the Web Sites and Services Management Pack Guide (MomWssMPGuide.doc) for installation and deployment instructions. This document is extracted to a temporary folder when you run the .msi installation file. Slide Transition: Although you don’t need to know the internal structure of the management pack to truly take advantage of its features, it will be useful to understand it for those of you who may to customize the management pack, so let’s take a look at the structure of the Web Sites and Services Management Pack. Slide Comment: Additional Information: Microsoft Operations Manager Web Sites and Services Management Pack Guide (MomWssMPGuide.doc) - This document is extracted to a temporary folder when you run the .msi installation file. Nota: Revisar MOMWSSMPGuide.doc (extraído del archivo .msi) para instrucciones de implementación e instalación

Estructura del MP para sitios Web y servicios
El grupo de reglas contiene dos grupos de reglas secundarias Reglas comunes de procesamiento Modificado en la consola del administrador MOM Utililizado por todos los sitios Web y agentes de servicios Solicitud de grupos de secuencia Elije reglas de manera selectiva con base en cuál agente supervisará qué sitio Web Modificado utilizando el Asistente para configuración de MP Slide Title: Web Sites and Services MP Structure Keywords: Web Sites and Services, web sites, web services Key Message: To describe the Web Sites and Services management pack structure Slide Builds: 3 Slide Script: The Web Sites and Services management pack follows a slightly different paradigm for dealing with rules, than other management packs we have seen so far. [BUILD1] When you install the Web Sites and Services Management Pack under the main Web Sites and Services rule group in the MOM Administrator Console, there are two subgroups, (which are referred to as Child Rule Groups), called the Common Processing Rules group and the Request Sequence Groups. [BUILD2] Common processing rules are downloaded and run by all MOM agents that perform any kind of web application monitoring, so all Web Site sand Services agents get these rules. Some of these rules already exist in the MOM Administrator Console and new ones can be added and existing rules can be modified here. [BUILD3] A Request Sequence Group is a collection of Request Sequences which are a series of HTTP requests used to monitor the availability and performance of a particular Web site or Web service. Request Sequence Groups rules differ from the Common Processing Rules in that they are selectively downloaded by MOM agents which perform monitoring for a specific web site, so you may have five MOM agents monitoring five web sites and you may want to dedicate one agent per web site. Also, the rules are modified using the Web Sites and Services MP Configuration Wizard, not the MOM Administrator Console. Slide Transition: Let’s look at how this different rule paradigm in the Web Sites and Services Management Pack fits in with the rest of the MOM 2005 architecture. Slide Comment: Additional Information: Microsoft Operations Manager Web Sites and Services Management Pack Guide (MomWssMPGuide.doc) - This document is extracted to a temporary folder when you run the .msi installation file.

Arquitectura MOM 2005 con MP para sitios Web y servicios
Consola Management Server Base de datos Asistente de Configuración Slide Title: Architecture of MOM 2005 with Web Sites and Services MP Keywords: Web Sites and Services, architecture, web sites, web services Key Message: To show the Web Sites and Services management pack in relation to the architecture of MOM 2005 Slide Builds: 0 Slide Script: Typically, a MOM management pack ships with rules that implement the health model for an application. Because with the Web Sites and Services management pack Microsoft are enabling distinct and much larger scenarios, like monitoring generic web applications, they actually ship a configuration wizard and a managed code response along with the rules. The configuration wizard extends the MOM Administrator Console, with the ability to create and configure the new types of rules required for the Web Sites and Services management pack, and the managed code response extends the MOM agent with the ability to perform HTTP requests, and that managed code response also evaluates the performance metrics we discussed earlier, and is responsible for firing off events in the case that those metrics don’t meet their criteria. The slide diagram is only a logical representation of the basic architecture and is by no means intended to suggest a particular deployment environment, because MOM is a distributed application, and you can mix and match any of these MOM components on one or more physical computers. Slide Transition: To clarify this point and look at the Web Sites and Services Management Pack in more detail, let’s start the next demonstration. Slide Comment: Additional Information: Microsoft Operations Manager Web Sites and Services Management Pack Guide (MomWssMPGuide.doc) - This document is extracted to a temporary folder when you run the .msi installation file. Agente Agente Agente Respuesta de código administrado Respuesta de código administrado Respuesta de código administrado Sitio Web Sitio Web

demo Examinar el MP para sitios Web y servicios
Slide Title: Demonstration: Examining the Web Sites and Services (WSS) MP Keywords: Key Message: Demonstration Slide Builds: 0 Slide Script: In this demonstration, we will use the MOM 2005 consoles to examine the Web Sites and Services management pack rule groups. We will also use the Web Sites and Services MP Configuration Wizard to create a Request Sequence Groups rule, and then we will view performance metrics for the Web Sites and Services management pack Slide Transition: We have seen the Management Pack catalog on the website, but how do you know when new or updated management packs become available? Slide Comment: Additional Information: Examinar los sitios Web y los Grupos de reglas de servicios Utilizar el asistente para configuración del MP para sitios Web y servicios Ver las métricas de rendimiento de los servicios y los sitios Web

Comprender los módulos de administración Obtener los módulos de administración Examinar los módulos de administración Actualizar los módulos de administración Slide Title: Agenda: Updating Management Packs Keywords: Key Message: Agenda Slide Builds: 0 Slide Script: Slide Transition: Let’s now look at the MP Notifier tool, whose job it is to inform us when new management packs are available. Slide Comment: Additional Information:

Notificador del módulo de administración
Kit de herramientas de recursos de MOM 2005 También en el sitio Web del catálogo de módulos de administración Verifique periódicamente sus módulos de administración instalados para actualizaciones Notifique a los administradores de MOM utilizando las alertas informativas de MOM Slide Title: MP Notifier Keywords: Notifications, management pack Key Message: To describe the Management Pack Notifier tool Slide Builds: 3 Slide Script: [BUILD1] The MP Notifier tool is a MOM 2005 Resource Kit tool that is actually a small management pack itself, and can now be downloaded from the Management Pack and Product Connector Catalog web site where it is listed with the other management packs. Note that it can only be imported into MOM 2005, but not MOM 2000. [BUILD2] The Microsoft Management Pack Notifier enables the generation of informational alerts as updated management packs are released. Once installed this tool will periodically checks the versions of the management packs you have against the website which has an XML file which has all the current versions in it. The default is to check every 24 hours, but you can modify this setting in the Rule Properties. [BUILD3] You will get Informational alerts from MOM based on the management packs you have installed and it will let you know if there are any updates or new versions available. Slide Transition: Let’s examine the Microsoft Management Pack Notifier in more detail. Slide Comment: Additional Information:

demo Examinar el Notificador del módulo de administración
Examinar el Notificador del MP Slide Title: Demonstration: Examining the Management Pack Notifier Keywords: Key Message: Demonstration Slide Builds: 0 Slide Script: In this demonstration, we will use the MOM 2005 Administrator Console to examine the Microsoft Operations Manager MPNotifier Management Pack. Slide Transition: And now let’s summarize the key points from this session about the Microsoft Management Packs. Slide Comment: Additional Information:

Resumen de la sesión Los paquetes de administración (MPs) especifican cómo recopila, maneja y responde MOM a los eventos y ofrecen una definición de la salud del servidor Los propietarios y expertos de la aplicación producen todos los MPs Microsoft ofrece MPs para las aplicaciones de Windows y Microsoft y los Socios de negocios ofrecen MPs para el resto de la pila empresarial Slide Title: Session Summary Keywords: Key Message: Session Summary Slide Builds: 3 Slide Script: [BUILD1] Management packs (MPs) allow you to specify how MOM collects, handles and responds to information and events and they also provide a definition of server health [BUILD2] All Management Packs are produced by application owners and technical experts in that specific product or service. [BUILD3] Microsoft provides Management Packs for Windows operating systems and their own applications and there are also lots of partners writing and providing Management Packs for the rest of the enterprise stack and for their own hardware and software products. Slide Transition: For more information on the products and technologies we have covered today, we have some online resources available that can help you. Slide Comment: Additional Information:

Para mayores informes www.microsoft.com/technet/MGT-22
Visite TechNet en Visite el siguiente URL para obtener información adicional Slide Title: More Information Keywords: MGT-22 Key Message: Direct session viewers to the MGT-22 website Slide Builds: 0 Slide Script: For the most comprehensive technical information on Microsoft products, visit the main TechNet website at Additionally visit for more information on books, courses, certifications and other community resources that related directly to this particular session. Slide Transition: There are many other resources that are also available. Slide Comment: Additional Information:

¿Ya se enteró de lo más reciente sobre TechNet?
Software sin límite de tiempo Soporte técnico gratuito Los recursos más actuales disponibles Slide Title: TechNet Subscription Keywords: Technet, Subscription, Benefits Key Message: TechNet Plus has some new benefits. Slide Builds: 0 Slide Script: Many of you may be familiar with TechNet events and the TechNet Web site, but have you realized the benefits of being a TechNet Plus subscriber? A TechNet Plus subscription is the most convenient and reliable resource for IT professionals evaluating, managing, and supporting Microsoft technologies. With a TechNet Plus subscription, you can:- Evaluate Microsoft software without time limits. This benefit allows you try products at your own pace and make informed decisions without worrying about the software expiring. TechNet Plus evaluation software includes the latest Microsoft operating systems, server applications, and Office products. With TechNet Plus, you can also save time resolving technical issues. TechNet Plus subscriptions include a range of support options, including the complete Microsoft Knowledge Base delivered each month on portable media, and two complimentary professional support incidents to address your technical roadblocks. TechNet Plus offers centralized access to current, authoritative technical guidance, software and support resources from Microsoft. IT professionals around the world rely on TechNet Plus to help them build their technical expertise and be successful implementing Microsoft solutions. For details, visit Slide Transition: On the subject of Technet and support, the new TechNet support pages outlines all the support options open to you. Slide Comment: Additional Information:

Encuentre todas esas opciones de soporte en www. microsoft
Encuentre todas esas opciones de soporte en Microsoft ofrece una serie progresiva de opciones de soporte que comienzan con soporte en línea sin cargo alguno y se desarrollan a través de suscripciones, incidentes y soporte por contrato. 1. Soporte en línea sin cargo Knowledge Base Busque en una amplia base de datos de artículos para encontrar la información que necesita. Grupos de noticias Acceda a más de 20,000 mil grupos de noticias activos sobre cientos de temas. Centros de soporte para productos Obtenga respuestas a las preguntas más frecuentes, además de artículos de instructivos e instrucciones paso a paso organizadas por producto. Base de datos de ayuda de DLL Busque aquí para identificar el software que se utilice para instalar una versión DLL específica. Centro de eventos y mensajes de error Resuelva rápidamente eventos y mensajes de error con explicaciones, recomendaciones y vínculos para tener soporte y recursos. Difusiones de soporte por el Web Sintonice las presentaciones técnicas en vivo que ofrecen expertos de Microsoft y forme parte en la sesión de preguntas y respuestas en tiempo real. Chats Converse en línea con especialistas de Microsoft o busque los archivos con las transcripciones. Programa para grupos de usuario Acceda a información y soporte de informática y otros grupos de usuario con un interés específico. Centro de recursos de seguridad de TechNet Adelántese a los riesgos de seguridad con los recursos que lo mantienen actualizado, incluyendo boletines de seguridad y el servicio de notificación de Microsoft. 2. Soporte basado en suscripción Suscripción a TechNet Suscríbase a TechNet para obtener una biblioteca personal de artículos, paquetes de servicio, guías instructivas, kits de recursos, herramientas, utilidades y más. Su suscripción incluye actualizaciones mensuales que se ofrecen en CD o DVD, para que siempre cuente con la información más reciente, directamente de la fuente. Realice una actualización a la suscripción TechNet Plus y agregue todo esto: 1. Software de evaluación de la versión completa, Incluyendo Microsoft Office System y los productos Windows Server System™, sin restricciones de tiempo. 2. Soporte gratuito — dos incidentes complementarios, además de un descuento en otras llamadas de soporte. 3. Acceso ilimitado al siguiente día hábil a respuestas confiables de la comunidad de informática y Profesionales de soporte de Microsoft a través de Grupos de noticias moderados (sólo inglés). 3. Soporte asistido para incidentes Soporte para correo electrónico Obtenga ayuda en línea para incidentes a través del correo eletrónico de un Profesional de soporte de Microsoft. Soporte telefónico Obtenga ayuda vía telefónica para incidentes de un Profesional de soporte de Microsoft. Contrato de soporte telefónico Ahorre con un contrato con descuento de 5 Soportes telefónicos. Servicios de consultoría Agregue opciones de consulta que se ofrecen de manera remota de los Servicios de consultoría de Microsoft para obtener soporte proactivo que va más allá del mantenimiento rutinario para productos. 4. Soporte basado en un contrato Premier Support Obtenga la flexibilidad para obtener las opciones de soporte adecuadas para su organización y disfrute un acceso directo a los expertos técnicos de Microsoft a cualquier hora, ya sea durante el día o por la noche. Premier Support ofrece opciones personalizadas para negocios con necesidades complejas, incluyendo profesionales técnicos dedicados para supervisar su soporte, resolver sus problemas 24 horas al día y ofrecer capacitación y talleres que mantienen a su personal de informática actualizado. Essential Support Essential Support ofrece opciones pre- empaquetadas específicamente diseñadas para cumplir con los requisitos de soporte fundamentales de cualquier negocio, grande o pequeño. Incluye administración de cuentas, resolución de problemas y servicios de información. Slide Title: TechNet Troubleshooting and Support Keywords: Community Key Message: Where to get more help Slide Builds: 0 Slide Script: The enhanced TechNet Troubleshooting and Support page outlines all the ways IT professionals get support assistance from Microsoft. From free online support options to subscription-based support, you’ll find all your Microsoft support resources in one location at Slide Transition: TechNet also provides a number of community resources. Slide Comment: Additional Information:

¿Dónde más puedo obtener ayuda?
Chats gratuitos y difusiones por el Web Lista de grupos de noticias Sitios de la comunidad de Microsoft Eventos y columnas de la comunidad Slide Title: Community Help Keywords: Community Key Message: Where to get more help Slide Builds: 0 Slide Script: There are a number of free community resources available on TechNet. You can attend a regular chat with members of the product groups or technology specialists from Microsoft, or you can attend a webcast where you can see sessions like the one you’ve just watched, but presented live and with the ability to ask questions as you go. You can also read or post questions in public newsgroups. The Newsgroup page lists the available groups and provides an interface from which you can read and post messages. TechNet Plus subscribers can use these groups to post questions, and through their subscription ID, are guaranteed a response from Microsoft Support Professionals and IT experts by next business day. The main community site provides a comprehensive list of resources available—more than we can cover on this slide—and, the page has some dynamic features with continually updated content. The Events page provides dates and details about attending a live TechNet event. These events take place around the world and provide the opportunity for you to talk to Microsoft specialists face-to-face. And finally, the TechNet Columns provide a variety of topics written by industry authors. Slide Transition: [Thanks the audience for attending and sign off] Slide Comment: Additional Information:

MOM 2005 – Módulos de administración de Microsoft

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MOM 2005 – Módulos de administración de Microsoft

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