OneBox Unified Messaging Solution.

Presentación del tema: "OneBox Unified Messaging Solution."— Transcripción de la presentación:

1 OneBox Unified Messaging Solution

2 Recibe todos tus mensajes en un solo Buzón
Mensajes de Voz Mensajes de Fax Mensajes de Correo Electronico Unified Messaging is based on the principle that you store all your messages, voice mail, and fax, in one single mailbox. Technically this integration can be done in two different ways: The different message types can physically be stored on separate servers and integration provided at the client level Or all messages can be stored in the same server. In this scenario, we chose to use the server as the common storage. We call these different implementation models client based vs. server based unified messaging. Both approaches has its merits. Client based unified messaging supports more systems than server based and is not dependent on the systems reliability to function as a voice/fax mail system. Server based unified messaging is only possible with Exchange or Notes, but on the other hand it provides WWW access to your messages should you chose so. It also provides a tighter integration in the sense that you for example can reply to a voice mail with an (or vice versa) without having to again manually type in the recipients address. To ensure flexibility for our customers, OneBox supports both implementation models, even within a single installation (i.e. some users may store their voice/fax messages on the voice server, whereas other might store all their messages in the server).

3 Contestar la Llamada Por no contestación Por Ocupado
Es Joaquin Ruiz de Ericsson. Me encuentro en junta hasta las 2:00 p.m. Por favor dejame un mensaje despues del tono y con gusto me comunicare contigo al regresar… Gracias Por no contestación Using OneBox for call answering enhances your responsiveness to the caller by giving the caller the ability to always leave a message that he or she knows will be heard. The caller doesn't have to worry about being misinterpreted by an operator or secretary. OneBox is available to receive messages 24 hours a day, 365 days a year. It doesn’t take lunch breaks and it doesn’t call in sick. Por Ocupado

4 Operadora Automática Hora, Fecha “Bienvenido a
“Gracias por llamar a Ericsson para Ventas marque 1…. Si conoces el numero de extensión ….. “Gracias por llamar a Ericsson, le recordamos que nuestro horario de... “Bienvenido a Ericsson al depar de Ventas OneBox can be used to automate the work normally done by a company’s phone operators by providing an Automated Attendant answer incoming calls to the company. The attendant can be programmed to answer with a company’s standard greeting and then present a list of options. These options normally include a transfer of the call to a caller specified extension, access to a directory of extension, transfer the call to a live operator or playback of a standard message, e.g. opening hours. OneBox can be configured to provide different announcements and options based on the time of day, day of week, or based on the line the call is coming in on. The capabilities of OneBox include the following: Caller Queuing: Caller queuing gives customers choices other than staying on hold. When an extension is busy, caller queuing gives the caller the choice of holding for the party, or leaving a personal message. If other callers are holding for the same extension, caller queuing informs callers of their position in the queue and continually gives them the option to stop holding and either leave a personal message or transfer to an operator. Transaction Processing: Transaction processing collects information from callers and compiles the information into concise voice mail messages. With the transaction processing feature, the system asks callers a series of questions, and records the callers' responses. These responses are then compiled into a single voice mail message and delivered to a mailbox. Transaction processing can be used for 24-hour order taking, surveys, or any other application which requires retrieving information from callers.

5 Capacidades de Operadora Automática
Transferencia de llamadas a una extensión especifica Transferencia a una operadora Llamadas en espera Acceso de información Operadora Automática personal

6 Operadora Automática Personal
Es Joaquin Ruiz. Me encuentro en un viaje de negocios. Por favor presiona 1 para asistencia personal o dejame un mensaje despues del tono. Gracias OneBox is not limited to allowing callers to leave a message, but also provides a mailbox unique call processing feature, the Personal Automated Attendant. It is much like the Automated Attendant virtually all Voice mail systems offer today, but instead of only providing alternative call processing options, when calling the main number (e.g. press 1 for sales, 2 for technical support, etc…), OneBox also allows each individual to design its own call flow tree. Based on the users rights, he can allow incoming calls to be forwarded to any pre-defined telephone number. Up to 10 different numbers can be pre defined and support actions like: forward to mobile phone/home office forward to a secretary/assistant allow callers to dial another extension without hanging up allow callers to send a fax allow callers page the called party The call flow for each mailbox is easily set up by the system administrator from the GUI and can be activated/de-activated by the individual user.

7 Facilidades de la Operadora Automática personal
Un unico buzón Ofrece facilidades adicionales Reenvíoa un telefóno movil/(oficina en casa) Reenvío a una asistente/secretaria Permita a los llamadores marcar otra extensión sin tener que colgar Permite a los llamadores enviar un fax

8 Mensajes de Voz Renvío a una lista de distribución Correo de FAX
Responder Notificación de Mensajes OneBox can also be used for non-real time communication - Voice Messaging, when there was no intention in the first place to actually speak directly with the other party and where the call answering functionality sort of became the back-up. Voice Messaging is used to reply or forward incoming messages, but also to initiate new messages to one or several receivers (broadcasting), when there is no intent of speaking directly with the other party. OneBox notifies the receiver about an incoming message, enabling quick response when needed. OneBox saves time and reduces cost because: fewer calls needs to be handled by secretaries or operators it improves communication it reduces disruptions and increases productivity it reduces the need to locate people Contestar Llamada Enviando Reenvío

9 Integración a E-mail Responder Reenviar Reenvío a una
Voice messaging actually resembles to a large extent - send, receive, reply, forward, archive. It’s all about communication - the rest is technology. Therefore it is natural to integrate and voice mail in the same application. Providing the graphical user interface from the system also for managing voice mail and enabling s to be accessed from the phone, OneBox combines the best of two worlds. Reenvío a una lista de distribución Enviar

10 Facilidades de Mensajes de Voz
Reenvío automatico de Mensajes Mensaje de Ocupado Responder con una sola tecla Opciones para presentar sus mensajes Notificación de Mensajes Control de Volumen y velocidad Grabar saludos Some of the more commonly used features in OneBox include: Automatic Message Forward: OneBox will automatically forward messages to another subscriber mailbox or fax machine Busy Greeting: OneBox allows users to record a special greeting to inform callers they are on the phone. Group Processing: OneBox allows users to select messages to be processed as a group with a single command. Single-key reply: when a message (voice, fax, or ) is sent from another OneBox subscriber, the user can reply to the message sender by pressing a single key. Live Reply: users can transfer out of voice mail directly to the extension of the person sending that message. Message presentation options: users can determine how their messages will be presented, in a first-in-first-out (FIFO) order or last-in-first-out (LIFO) order. Additionally, when all three message types - voice, fax, and - are accessed using the telephone, users can choose to access all messages in a single queue, or present each message type in a separate queue. OneBox will also present urgent messages at the top of the queue Rule-based notification and forwarding: users can determine during what hours of the day to be notified of messages and to have messages automatically forwarded. For example, when using immediate message notification, users can choose to be notified of new messages only during the hours of 8:00 am to 5:00 p.m. Speed & Volume Control: users control the speed and volume during message playback. Live Record: users may record live conversations and store those recordings as messages in subscriber mailboxes. Bookmark: users may mark a specific position within a message, such as when the caller speaks the call back number, then continue listening to subsequent messages.

11 Lenguajes * = en progreso
Supporting our global customers as well as our different sales channels around the world, OneBox is available in a number of different languages. Prompts, TTS, OneBox Message Manager (GUI), on-line help and documentation are are available in…(see list on slide). We are also adding…(see list on slide) as well as planning for…(see list on slide). Based on market requirements, new languages will be added later on. The OneBox Message Manager plug-ins into of Notes and Outlook are only provided in English, but do support localised versions of the clients. This means that within a localised client, a few icons will have English text. In OneBox 2.0, also these plug-ins will be localised. * = en progreso

12 Lenguajes, * = En progreso ** = Planeado

13 OneBox en la oficina... …Incrementa la productividad, el tiempo subtancialmente y ahorro en costos Unified Messaging allows your employees to manage all of their business message types, voice fax and , from a single interface. Whether from their desktop PC or our special Unified Messaging Telephone User Interface (TUI), your employees will experience significant productivity gains by using exciting new technology. Unified Messaging also allows messages to be handled as multimedia data, allowing the user to manage their various messages based on content, not message type. Let’s watch as a marketing manager processes some messages involving an upcoming seminar she is managing...

14 OneBox Suporta... Notes cc:Mail Outlook Exchange Microsoft Mail
GroupWise Within this area, OneBox offers several award-winning products that take advantage of today’s open standards and integrate with the most popular LAN-based systems on the market today. Unified Messaging allows today’s business employees to manage all of their message types, voice, fax and , from a single interface.

15 Todos los mensajes Email Voice Fax
The user drags the message to the Seminar Folder. Unified Messaging at the desktop is not only more efficient than using traditional methods but also lets you group the various message types based on content rather than type. This technology takes ’s ability to communicate outside the local group and extends it to voice and fax messaging as well.

16

17 Escuchar un mensaje de voz
The user plays the message by selecting the play button. The voice message can play over their computer speakers or dial their phone to hear the message privately. Click the Play button to get sound!!! “Hello Ann. This is George from the Alton Hotel. We need to what your audio-visual requirements are for Tuesday’s seminar.”

18 Respuesta de un mensaje de voz a un dirección de Internet
The user forwards the voice message to the trainer, at his Internet address. The message will be sent to the trainer as an with a .wav file attachment.

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20 Vista de un mensaje de Fax
By double-clicking on the message, the message can be viewed on the screen. This fax message is a new registration for the upcoming seminar the company is hosting.

21 Envío de un mensaje de Fax
By double-clicking on the message, the message can be viewed on the screen. This fax message is a new registration for the upcoming seminar the company is hosting.

22 Internet via el Web Browser

23 Beneficios para sus empleados
Un solo punto de Acceso Resumen de sus mensajes Respaldo Medios de comunicación mixtos (FAX- Y VOZ en un sistema) Capacidad Multimedia Fácil de usar Fax de entrada Entrega inmediata Seguridad Fax de Salida Ahorrar tiempo Indicación de mensajes Nuevos mensajes Also for the office worker, OneBox provides a number of advantages. Through it single interface, all types of messages can be managed together. Priority can be given based on sender, subject or message type. No longer are you limited to FIFO when accessing voice and fax mail. OneBox can also be used to create and send faxes which removes a lot of unnecessary tasks. Just imagine not having to print the document, walk to the printer, walk from the printer to the fax machine (because for some reason they’re never co-located…), send the fax, wait for the confirmation and finally walk back to your desk. It doesn’t take a math professor to realize the potential savings in being able to send a fax directly from your PC with a single command. If you have a multimedia equipped PC, you can benefit from listening to your messages directly from the PC. Otherwise OneBox will provide the speech path via the telephone. When new messages arrive, you are instantly notified about them, allowing you to act accordingly.

24 OneBox para su empleado movil
Unified Messaging allows your employees to manage all of their business message types, voice fax and , from a single interface. Whether from their desktop PC or our special Unified Messaging Telephone User Interface (TUI), your employees will experience significant productivity gains by using exciting new technology. Unified Messaging also allows messages to be handled as multimedia data, allowing the user to manage their various messages based on content, not message type. Let’s watch as a marketing manager processes some messages involving an upcoming seminar she is managing... …Trabajar es una actividad, no una localidad

25 He takes a quick moment to call in to check his email messages
He takes a quick moment to call in to check his messages. He dials into his mailbox and hears the following prompt: (Click on the left arrow to the play the following prompt:) “You have 23 new messages. To listen to your 8 voice messages, press one. To access your 4 fax messages, press two. To access your 11 messages, press three. To access messages from outside callers, press four. To access messages sent from a specific mailbox, press five. To access all messages, press nine.” Since the sales manager is only looking for messages from a specific subscriber, he presses 5. (Click the right arrow to play the following prompt:) The following prompt plays: “Enter the sender’s mailbox number”.

26 Subject: New contract changes From: Laura Johnson
Escuchando un Subject: New contract changes From: Laura Johnson Message: Here are the changes to the contract verbiage we need. There are 17 items listed below. Item one... The user listens to the message: Subject: New contract changes From “Laura Johnson” Message: “ Here are the changes to the contract verbiage we need. There are 17 items listed below. Item one...” While he could easily read all of the , it’s clear this is a lengthy message. He knows he has what he needs. He replies to the with a voice mail message.

27 Escalabilidad Tamaño 4 - 64 puertos de voz 1 - 48 puertos de fax
1 - 8 canales TTS 2000 Clientes GUI Funcionalidad Inicia con sistema básico de correo de voz Ampliaciones Fax GUI Networking etc. OneBox is scaleable in 2 ways: size, and functionality One server can have 4 to 64 voice ports, which means it can one server can support up to 5000 users (less if heavily used). There is not a fixed number of users as it is completely dependent on the amount of traffic created. In total, OneBox can have mailboxes which is far more than what will ever be used in a live system. OneBox Message Manager allows up to 2000 clients to be logged on simultaneously, although there is no limit on the number of clients that can be installed on the network. In addition to the voice ports, OneBox also supports up to 48 fax ports in a system, which makes OneBox the optimal choice for being the company’s fax server as well. It serves not just as a complement to and voice mail, but has all the features of a stand alone fax server to meet all your cpomapny’s fax needs. A basic system includes voice mail and automated attendant as well as access with one TTS channel and 5 GUI clients. The system can be expanded with more voice channels,. TTS channels and GUI clients. As optional functionality the customer can also add Fax, ASR, Networking, additional languages and VIM integration.

28 Beneficios para trabajadores mobiles
Accesa a todos los mensajes - cualquier lugar, Cualquier hora toma mensajes cuando no esta disponible entrega de mensajes cuando usted lo requiere Acceso a desde el telefono dejar su lap-top en casa Recuperar mensajes acceso a mensajes de fax cuando esta de viaje impresión de cuando esta de viaje Notificación de mensajes Nuevos mensajes Web browser Fácil acceso a sus mensajes a tráves de GUI OneBox provides significant benefits for the mobile worker. Whether it’s a person roaming within or around the company’s facilities or a travelling sales man, OneBox gives instant access to all their messages, whenever they want to and through the most appropriate access device. Work is not a place - it’s an activity! And whether your in the office, in your car or working from home doesn’t matter - your customers simply don’t care. With OneBox, you have a personal assistant that stores all your messages when you are busy. It will notify you, on your conditions, that new messages have arrived and it will allow you to access those messages whether its from your own PC, a web browser or simply a phone. And to receive a paper copy of you latest faxes or , just direct them to the nearest fax machine, regardless whether your in New York or Kuala Lumpur.

29 Sistema Administrador para OneBox
Unified Messaging allows your employees to manage all of their business message types, voice fax and , from a single interface. Whether from their desktop PC or our special Unified Messaging Telephone User Interface (TUI), your employees will experience significant productivity gains by using exciting new technology. Unified Messaging also allows messages to be handled as multimedia data, allowing the user to manage their various messages based on content, not message type. Let’s watch as a marketing manager processes some messages involving an upcoming seminar she is managing...

30 Simplicar la Administración del sistema
OneBox provides an intuitive graphical environment for system administration. The system administrator can easily administer the system within a familiar Windows environment using standard Windows controls such as tab dialog boxes, spin controls, pull-down menus, radio buttons, and on-line help. Plus, OneBox may be administered from any Windows 95 or Windows NT client on the local area network and multiple systems can be administered centrally by a single system administrator over a corporate wide area network. OneBox also utilizes many of the Windows NT services for improved LAN connectivity, system administration, and diagnostics. OneBox is able to natively support all major communication protocols including SPX and TCP/IP for communication between client and server applications. Plus, OneBox provides a tight integration at the server level with other Windows NT Server processes such as SNA Server, Exchange Server, and SQL Server, making OneBox the ideal computer telephony server in a Back Office environment. Since all of the OneBox processes are running as services, the Windows NT operating system has open access to the OneBox processes. This allows Windows NT to monitor for all event types: system errors, application events, diagnostic warnings, etc. It shows the current status of all of OneBox processes in both the Task Manager window as well as under the Services Monitoring window. This gives the administrators and technicians a much clearer picture of system status. Since the processes are tightly knit to the operating system, all events and errors regarding the functioning of OneBox are recorded in the Windows NT Event Log. This log tracks the initialization of system processes, failures of any processes or services, and any errors regarding those services. With the OneBox functionality running as part of the system services, it is possible to use the Windows NT system monitoring features to track the network traffic generated by the OneBox system. As more and more users start implementing unified messaging, this functionality will become a critical element in system maintenance.

31 Usuario de Correo de Voz

32 Opciones del buzón

33 Notificación de Mensajes

34 Event Viewer de Server NT

35 Operadora Automática Personal

36 Integración a D.N.A For MD110 users, it is possible to create, modify or delete a OneBox mailbox from the D.N.A. Directory Manager, hence simplifying the day to day system administration of OneBox. When a user is hired, quits, moves to another location or changes name, the system administrator can update his extension as well his mailbox from one single point of entry. This integration allows to configure the following basic mailbox attributes: call-out capabilities to extension, local or long distance; setting of Message Waiting Indicator or not; message retention duration; message clearing options; set-up of tutorial prompts; and desktop options on OneBox Message Manager. The OneBox mailbox will automatically be created or deleted if the subscriber is created or deleted in the D.N.A. Directory Manager.

37 Arquitectura 3 4 2 1 15 5 6 8 11 14 7 9 1 PBX 2 Servidor OneBox 3 Servidor D.N.A. 4 Servidor 5 LAN 6 PSTN 13 12 11 PC de escritorio 12 Extensión 13 Fax 14 Fax / Telefono 15 PSTN 10 7 Internet/Intranet 8 Acceso Remoto 9 Web 10 Impresora

38 Que es Unified Messaging?
Acceso a todos los mensajes en cualquier lugar y a cualquier hora, integrando voz, fax y correos electronicos. Todo en un sistema fácil de usar

39 Acceso a todos sus mensajes - en cualquier lugar y a cualquier hora.
Un solo punto de Acceso Acceso a todos sus mensajes - en cualquier lugar y a cualquier hora. With the unified mailbox, the user has access to all his messages from one single access device. When in the office, the user can benefit from managing also and voice maul from the user friendly client that the system provides. Through the GUI, an overview of the messages can be provided. They can be selected in random order and easily stored in the personal archive, using multiple folders. But work is not a place, it’s an activity! And in today’s working environment, many people spend their time away from the office desk. However, customers don’t care and business still needs to be conducted. While away from the office, the telephone is often the most easily accessible tool. As the messages are stored in that same mailbox, they can now be retrieved from any where in the world. Not only voice mail, but also faxes and . Fax can be directed to the nearest fax machine and can either be “listened” to using advanced Text-To Speech technology or also be forwarded to the nearest fax machine. And if you’ve chosen server based unified messaging, you can also access you messages from any Internet Explorer connected workstation regardless wherever in the world you are.

40 Integración de Mensajes
Hay dos tipos de integración de mensajes : Unificación de mensajes basado en Cliente Diferentes tipos de mensaje son almacenados fisicamente en servidores separados y la integración es provista a nivel cliente. Unificación de mensajes basado en Server Todos los mensajes son almacenados en el mismo servidor “normalmente el servidor de correo electronico”

41 Arquitectura Integración Extensiones Directory Manager LAN
Servidor OneBox OneBox is connected with analogue or digital extensions to the network element (MD110, Mobility Server 2.X, BusinessPhone or other PBX). In addition, there is a data connection that provides information such as reason for diversion, MWI on/off, etc. MD110 has an out-band integration, using the GICI interface, Mobility Server 2.X uses an out-band integration based on Q-sig and BusinessPhone uses in-band integration (e.g. DTM signals over the extension). Connectivity with the server is provided over the LAN as well as to the Directory Manager (part of D.N.A). The end-user can access messages either through the telephone (TUI) or through the PC /web browser (GUI). Servidor PBX Cliente OneBox

42 Unificación de Mensajes basado en Cliente OneBox Message Manager para Outlook
Almacenamiento Servidor OneBox Ericsson’s client-based unified messaging application, OneBox Message Manager for Microsoft Outlook, provides a unified messaging interface via the popular Microsoft Outlook application. Like Ericsson’s server-based unified messaging applications, OneBox Message Manager for Microsoft Outlook provides a unified messaging interface from both the Outlook client interface and the OneBox TUI interface. The major differences between the two implementations exist in the location of message storage, access to messages when communication between OneBox and the message database is broken, and the use of multiple address books. OneBox Message Manager for Outlook utilizes a transport to move or copy voice and fax messages from the OneBox server to the client. OneBox Message Manager for Outlook then displays the voice and fax messages downloaded in the Outlook client along with the messages, either leaving the original copy on the OneBox server marked as read (copy), or deleting it (move). The decision to configure a mailbox to move or copy messages should be based on the way in which messages are typically managed. For example, employees who normally work in the office and typically manage messages from the computer, may choose to move messages, as accessing these messages from the telephone is less important. However, for employees who frequently travel and use the telephone as a primary device for accessing messages, the copy option would be more suitable as messages will continue to be stored on the OneBox server and therefore accessible via the telephone. PBX Servidor Outlook

43 Message Waiting Indicator (MWI)
Notifica a los subscriptores cuando un mensaje es recibido Un subscriptor tambien es notificado por Microsoft Outlook

44 Unificación de Mensajes basado en Server OneBox Message Manager para Exchange o Notes
Almacenamiento Servidor OneBox OneBox Message Manager for Microsoft Exchange and OneBox Message Manager for Lotus Notes, both work in conjunction with OneBox, and use a server-based approach to unified messaging. With this state-of-the-art technology, all incoming voice and fax messages for subscribers are routed to their corresponding inbox. The result is a single, common store for all voice, fax and messages. All three message types—voice, fax, and —are accessible to the end user either through a traditional and Web-based graphical user interface (GUI) or the OneBox telephone user interface (TUI). The native 32-bit Windows client for the external message store (Exchange or Notes) has been customized to simplify the process of handling voice and fax messages. When accessing messages via the OneBox telephone user interface (TUI), voice, fax, and messages can be organized by their type, even though all messages exist as " " messages on the server. A voice or fax message can be sent to a OneBox subscriber either from another local subscriber account or from an external source, such as an outside caller. Whenever a message is "sent" by either means, it goes through a posting process that typically deposits the message into the subscriber's mailbox on the OneBox system. The posting process will also recognize a subscriber configured to use an external message store. In that case, the posting process will notify OneBox of a message destined for an external store. OneBox will take a copy of the message and logon to the external store. If OneBox can resolve the sender to a corresponding Exchange or Notes account it will switch the logon to that account. If not, the default OneBox account on Exchange or Notes will be used for the sender. When OneBox has successfully sent the message to the external message store, it will return to the posting process and delete the entry from the sending list. With that, the message transfer from OneBox to an the external message store is complete. Servidor PBX Outlook/Notes

45 Cliente Basado en Exchange con almacenamiento OneBox Message Manager para Outlook
Storage OneBox server Exchange server PBX Outlook

46 Requerimientos del sistema para UM basado en Server
El servidor de debera ser Microsoft Exchange o Lotus Notes Microsoft Exchange Windows NT server 4.0., SP 4 ó 5 Microsoft Exchange Server 5.0. Con SP 1 ó 2 Microsoft Lotus Notes Windows NT server 4.0. , SP 4 o mayor Lotus Notes 4.6. (4.6.3 y 5.01)

47 Servidor Microsoft Exchange y Acceso por la WEB
Requerimientos del servidor Microsoft Internet Information Server (IIS) 3.0. O 4.0. (WWW y servicios FTP) Componentes del servidor activo desde el servidor de Microsoft Exchange Componentes de acceso de la web desde el servidor de Microsoft Exchange

48 Servidor de Microsoft Exchange y Acceso a la web
Requerimientos de la estación de trabajo al cliente : Microsoft Windows NT Workstation o windows 95 o 98 Internet Explorer 4.1. O mayor SW de cliente de UM Microsoft Outlook 97 o mayor

49 Lotus Notes y Acceso por la WEB
Requerimientos del Server Microsoft Internet Information server (IIS) 3.0. (servicios FTP) Requerimientos de la estación de trabajo del cliente Windows NT workstation o windows 95 o 98 Internet Explorer 4.0 o mayor SW de cliente de UM Lotus Notes cliente versión 4.6. ( Y 5.01)

50 Requerimientos del sistema UM basado en cliente
Requerimiento de la estación de trabajo del cliente Microsoft Outlook 97 o mayor SW de cliente de UM

51 Interface de Usuario Grafica (GUI)
PC MS Exchange Outlook Lotus Notes OneBox Message Manager OneBox Fax manager Acceso a traves de Web A Fax Web Client Soporta Multimedia If you have integrated OneBox with either MS Exchange or Lotus Notes, all messages can be retrieved from Outlook or Notes client. Voice and fax messages are simply integrated into the in-box. If a voice or fax message is chosen, the applicable toolbar from OneBox is displayed and the user can manage them just as easy as an .The user can benefit from the systems superior graphical interface, that provides an overview of all messages, regardless of message type, allows for easy message management (including replying, forwarding and archiving of messages) and is intuitive to understand. If no integration is available, or if it is integrated with another in-box than Notes or Outlook, then OneBox Message Manager, our own Windows based application, can provide a GUI that allows a user to manage his voice and fax mail in a similar fashion as from Outlook/Notes. For the advanced fax user, OneBox provides a separate OneBox Fax Manager. It serves as the central mailbox from which you can send, receive, view, edit, and manage your faxes. Features like dynamic searching of lists, column sorting and width-adjustment, folders for fax storage, and large fax list capacity (16 million items or 16 megabytes of data, which ever comes first), make this utility easy to use and understand. OneBox Fax Manager also provides real-time feedback about your fax's status and notifies you of newly received, incomplete, or unsuccessful faxes. The optional Fax Web Client lets users manage their fax mailbox through World Wide Web browsers such as Microsoft Internet Explorer, Netscape Navigator or any HTML 3.0-compliant web browser. Users can send, receive, forward, route, delete, print faxes, attach files and more from remote locations. The Fax Web Client installs as an addition to your Microsoft Web Server, and works as a liaison between it and OneBox. Assuming the PC to be used has multimedia capabilities, the user can chose to listen to as well as record messages directly from the PC rather than using the telephone for the speech path. Messages can be downloaded locally and managed remotely.

52 Integración con MD110 Identificación del numero marcado (DNI)
Identificación del Llamador (ANI) Llamadas Internas vs. externas Reenvió de Llamada Abrir o Cerrar Mensaje de espera Entrada rápida Mensaje Rápido Transferencia a Asistencia Personal Estatus de la Llamada Extensions The voice and call processing system's PBX integration capabilities will determine how the system operates with the telephone switch, and what features will be provided. Two different integrations to the MD110 are supported: Analogue, requiring one Dialogic D/41ESC-card per four voice ports on OneBox. A serial connection is also required to communicate integration information CAS/E1, requiring one Aculab E1 card plus an appropriate combination of Dialogic D/80SC (8 voice ports), D/160SC (16 voice ports) and D/320 SC (30 voice ports) on OneBox. A serial connection is also required to communicate integration information. This serial connection provides information about... (see list on slide). Fax support requires one or more TR-114 analogue cards (2 or 4 ports) from Brooktrout to be installed on OneBox. OneBox supports an E1 Q-Sig integration to the Mobility Server 2.0. This requires one Aculab E1 card plus an appropriate combination of Dialogic D/80SC (8 voice ports), D/160SC (16 voice ports) and D/320 SC (30 voice ports) on OneBox. To add support for fax, one TR-114 Digital card (4 ports) must also be installed on the OneBox server. BusinessPhone uses an analogue in-band integration, requiring one Dialogic D/41ESC-card per four voice ports on OneBox. No serial connection is required. RS 232

53 Integración con otros PBX’s (lista parcial)
Servidor Mobil BusinessPhone Alcatel AT&T (Lucent) Mitel Nortel Panasonic Philips ROLM Siemens OneBox supports virtually any type of PBX with either an in-band our an out-band integration. This list only represents the major brands.

54 Red …Habilidad de enlazarlo con el Correo de Voz de MD110
…Enlaces entre sistemas OneBox networking analogica l networking digital …Habilidad de enlazarlo con el Correo de Voz de MD110 networking analogica con AMIS …Con otros correos de voz networking analogica con AMIS networking digital con VPIM n OneBox Networking allows companies to link voice and fax messaging service for multiple offices, whether they are located in one city or spread across the country. With networking, the boundaries of the local voice messaging system become transparent to the subscribers, allowing them to communicate with remote subscribers as easily as they do with local subscribers. Networking allows voice messaging between remote offices in the same way that messages are sent within the offices. Networking capabilities can be configured to send networked messages only at a specific time of day (for example, after hours) to reduce long distance transmission charges and better utilize voice ports. Analogue networking for OneBox includes both AMIS and OneBox own analogue networking. Both networking protocols transfer voice messages via standard analogue phone lines OneBox analogue network messaging provides remote messaging capabilities to networked OneBox and/or AVT CallXpress systems. AMIS is a networking standard, which allows voice and call processing systems from different manufacturers to communicate. Networking between OneBox and MD110 Voice is done with AMIS OneBox digital networking is a feature that allows OneBox systems to exchange voice and fax messages through the Internet. By building on the capacity and durability of the Internet and its associated protocols, such as VPIM, the digital networking support incorporated in OneBox improves its versatility.

55 Single point of access TUI GUI

56 Telephony User Interface
Access to all messages Voice mail Faxes access (TTS) Microsoft Exchange Microsoft Mail Lotus Notes Lotus cc:Mail Novell GroupWise