Roleplay 3 El hotel. Background information You booked a room with a balcony and sea views in Alicante. When you arrive at the hotel, you find that your.

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Transcripción de la presentación:

Roleplay 3 El hotel

Background information You booked a room with a balcony and sea views in Alicante. When you arrive at the hotel, you find that your room looks out onto a courtyard. You go to reception to complain. Has reservado una habitación con balcón y vistas al mar. Cuando llegas al hotel,descubres que la habitación da a un patio de luces. Vas a la recepción para quejarte.

Roleplay 3 – El Hotel Turn 1 – Examiner Starts: Examiner: Hola, ¿en qué puedo servirle? Say you have just arrived and there has been a mistake. You booked a room with a balcony and sea view but the one you have only looks onto a courtyard.

Roleplay 3 – El Hotel Turn 1 – Examiner Starts: Examiner: Hola, ¿en qué puedo servirle? Acabo de llegar y ha habido un error. Reservé una habitación con balcón y vistas al mar pero la que me han dado sólo tiene vistas a un patio.

Turn 2 Examiner: ¿Me puede dar el nombre de la persona que hizo la reserva? Say it was you. Give your name and say that you have a copy of the booking with you. Explain that you booked it online.

Turn 2 Examiner: ¿Me puede dar el nombre de la persona que hizo la reserva? Fui yo. Mi nombre es ____________. Tengo una copia de la reserva conmigo. Yo la reservé por Internet.

Turn 3 Examiner: Es verdad. Le pido disculpas. A ver. Lo siento pero no hay otra disponible hasta mañana. Say that this is completely unsatisfactory. You are going to complain to the tourist office and give the hotel a bad review. Explain that you are very disappointed.

Turn 3 Examiner: Es verdad. Le pido disculpas. A ver. Lo siento pero no hay otra disponible hasta mañana. Esto es completamente insatisfactorio. Me voy a quejar a la oficina de turismo y voy a dar una crítica desfavorable sobre el hotel. Estoy muy decepcionado/a.

Turn 4 Examiner: ¡Espere! No se altere. Hay una solución. La suite presidencial no está ocupada. Say that’s wonderful because it’s very luxurious. Say you saw it on the hotel’s web page. It occupies the entire top floor of the hotel and has its own swimming pool.

Turn 4 Examiner: ¡Espere! No se altere. Hay una solución. La suite presidencial no está ocupada. Esta es maravillosa porque es muy lujosa. Yo la vi en la página web del hotel. Ocupa casi toda la planta superior del hotel y tiene su propia piscina.

Turn 5 Follow on question from examiner: his/her choice. EJEMPLOS: ¿Cuántas personas hay en su grupo? ¿Cómo pagas? Room service ¿El desayuno está incluido?