Derechos de Autor©2008.SUAGM.Derechos Reservados Sistema Universitario Ana G. Méndez División de Capacitación Basic Quality Tools CQIA Primer Section VII Sr. Israel Rodríguez, CQIA tools/overview/overview.html

Derechos de Autor©2008.SUAGM.Derechos Reservados Problem Solving Steps Identify the problem Define the problem Investigate the problem Analyze the problem Solve the problem Confirm the results

Derechos de Autor©2008.SUAGM.Derechos Reservados Problem Solving Steps

Derechos de Autor©2008.SUAGM.Derechos Reservados Data Types Attribute data (Counted data) – Answers the questions of “how many” or “how often” – Describe discrete data Variable data (Measurable data) – Answers the questions “how long”, “what volume”, “how much time”, or “how far” – Describe continuous data Locational data – Answers the questions “where”

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Tools used to define and analyze discrete processes that usually produce quantitative data: – Flowchart – Cause-and-effect diagram – Pareto chart – Check sheet – Run/control chart – Histogram – Scatter diagram Source: Organize your Quality Toolbelt,

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Quality tools are primarily used to understand, analyze and improve processes. “Using the right tool for the right application is critical.” Source: Organize your Quality Toolbelt,

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Used primarily to help understand the process, to identify potential causes for process performance problems, and to collect and display data indicating which causes are most prevalent. Flowchart Cause-and-effect diagram Pareto chart Check sheet Source: Organize your Quality Toolbelt,

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Flowchart/process map – Graphical tool for process understanding – A flowchart creates a graphical representation of the steps in a process – A process map adds lists of inputs and outputs for each step

Derechos de Autor©2008.SUAGM.Derechos Reservados Flowchart

Derechos de Autor©2008.SUAGM.Derechos Reservados Flowchart Symbols One step in the process; the step is written inside the box. Usually, only one arrow goes out of the box. Direction of flow from one step or decision to another. Decision based on a question. The question is written in the diamond. More than one arrow goes out of the diamond, each one showing the direction the process takes for a given answer to the question. (Often the answers are “ yes ” and “ no. ” ) Delay or wait Link to another page or another flowchart. The same symbol on the other page indicates that the flow continues there. Input or output Document Alternate symbols for start and end points

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Cause-effect diagram A tool for analyzing process dispersion It is also referred to as the "Ishikawa diagram," because Kaoru Ishikawa developed it, and the "fishbone diagram," because the complete diagram resembles a fish skeleton The diagram illustrates the main causes and subcauses leading to an effect symptom)

Derechos de Autor©2008.SUAGM.Derechos Reservados Cause-effect diagram

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Pareto chart –A graphical tool for ranking causes from most significant to least significant. –It is based on the Pareto principle, first defined by J. M. Juran in –The principle, named after 19th-century economist Vilfredo Pareto, suggests that most effects come from relatively few causes; that is, 80% of the effects come from 20% of the possible causes.

Derechos de Autor©2008.SUAGM.Derechos Reservados Pareto Chart

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Check sheet – A simple data-recording device – The check sheet is custom-designed by the user, which allows him or her to interpret the results easily

Derechos de Autor©2008.SUAGM.Derechos Reservados Check List

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Used for more precise data analysis. They can help you identify trends, distribution and relationships. Run/control chart Histogram Scatter diagram Source: Organize your Quality Toolbelt,

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Histogram A graphic summary of variation in a set of data The pictorial nature of the histogram lets people see patterns that are difficult to detect in a simple table of numbers

Derechos de Autor©2008.SUAGM.Derechos Reservados Histogram

Derechos de Autor©2008.SUAGM.Derechos Reservados Histogram

Derechos de Autor©2008.SUAGM.Derechos Reservados Scatter Diagram

Derechos de Autor©2008.SUAGM.Derechos Reservados Histogram

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Control chart A chart with upper and lower control limits on which values of some statistical measure for a series of samples or subgroups are plotted. The chart frequently shows a central line to help detect a trend of plotted values toward either control limit.

Derechos de Autor©2008.SUAGM.Derechos Reservados Control Charts

Derechos de Autor©2008.SUAGM.Derechos Reservados Quality Tools Scatter diagrams –A graphical technique to analyze the relationship between two variables. –Two sets of data are plotted on a graph, with the y-axis being used for the variable to be predicted and the x-axis being used for the variable to make the prediction. –The graph will show possible relationships among variables.

Derechos de Autor©2008.SUAGM.Derechos Reservados Scatter Diagram Curva francesa