Avaya redefine las comunicaciones creando eficiencia e innovación Nombre del Presentador

Agenda Introducción (Nombre del Partner) Visión de Avaya Cómo la colaboración impulsa la mejora de los resultados Camino hacia la Colaboración Empresarial Conclusiones Agenda © 2011 Avaya Inc. All rights reserved.

(Presentacion del Partner) Agenda © 2011 Avaya Inc. All rights reserved.

(Presentacion del Partner) Agenda © 2011 Avaya Inc. All rights reserved.

Avaya redefine las comunicaciones creando eficiencia e innovación Vision de Avaya Avaya redefine las comunicaciones creando eficiencia e innovación Agenda © 2011 Avaya Inc. All rights reserved.

Imagina un mundo donde … DESDE HACIA Decisiones más rápidas utilizando Colaboración en cualquier lugar y momento El trabajo en equipo entre empresas es lento e improductivo Reglas basadas en Documentos, dispositivos y redes La gente define la experiencia de colaboración, no la tecnología Imagine a world where … La Comunicación es Evitada Una Colaboracion Real como Rutina © 2011 Avaya Inc. All rights reserved.

las prioridades del negocio “post recesión" requiere nuevas personas Productividad de los trabajadores Cambiar las prioridades del negocio “post recesión"  requiere nuevas personas  y funciones de colaboración más rápidas y fáciles  en toda la empresa Inteligencia de Negocios Dispositivos y aplicaciones Consumerisacion Social Networking Increasingly Complex Issues Seek out people who have other pieces of the puzzle Working with Customers in Innovation Cycles 2010 Priorities (Gartner) Improve business processes Reduce enterprise costs Improve workforce effectiveness 2013 Priorities (Gartner) Innovate new products/services Attract and retain customers Create competitive advantage Virtualización Nube © 2011 Avaya Inc. All rights reserved.

Visión de Avaya La colaboración reúne a las personas adecuadas con la información adecuada para entregar los resultados del negocio en tiempo real

Colaboración hoy: No Tiempo Real, ad hoc, mano de obra intensiva ineficaz

Y además … Encasillada, desarticulada, centrada en la ubicación, secuencial y de aplicación específica

Experiencias de colaboración basadas ​​en sesiones son ... Personas correctas Informacion & contexto correctos Sin costuras, multi-modales, contextuales,  personalizadas, completas

Las soluciones de colaboración de Avaya reúnen a las personas adecuadas con la información adecuada  para entregar los resultados del negocio en tiempo real Los eventos suceden. Inteligencia de negocios combinada comunicaciones unificadas y colaboración , resultan en ... ...  la gente adecuada trabajando junta  desde diferentes ubicaciones, aplicaciones y dispositivos ... usando la información adecuada para realizar su trabajo!

Experiencia del usuario Entendiendo la Visión Experiencia del usuario Servicios Negocios Device and application proliferation Location independence Balancing growth and costs La colaboración de Avaya impulsa los resultados de Negocios © 2011 Avaya Inc. All rights reserved.

RESULTADOS- ENFOCADOS EN LA INNOVACION PERSONAS ANTES QUE TECNOLOGIA ¿Qué hace único a Avaya? RESULTADOS- ENFOCADOS EN LA INNOVACION ADECUADA PARA UN PROPOSITO PERSONAS ANTES QUE TECNOLOGIA We believe that to succeed and indeed dominate in this space – we need to help our customers dominate in theirs – for that reason – we have built Avaya around three important, intersecting points of differentiation Fit for purpose – doing the things we do better than the rest People first technology - building real time collaboration tools that are intuitive personalized to individual user needs And Innovation that begins with understanding our products’ impact on our customers’ business results © 2011 Avaya Inc. All rights reserved.

Tres áreas de valor para el cliente User Business Infrastructura 15

Infraestructura De lo Complejo a lo Simple Comunicaciones y administración Centralizadas Simplificar la conectividad Aprovechar Inversiones existentes

Arquitectura Evolutiva Todos los Caminos conducen a Aura Legacy Meridian CS 1000 MCS 5100 Avaya Aura™ Service Providers Apps BCM/SRG Branches CS 2100 SL-100 AS 5300 Communication Manager Legacy DEFINITY Usuarios se conectan de manera flexible a las aplicaciones y sistemas en toda la empresa Multivendor © 2010 Avaya Inc. All rights reserved. 17 17

Avaya B5800 Branch Gateway Avaya B5800 Branch Gateway Avaya B5800 Branch Gateway habilita el Branch Office inteligente y colaborativo Muy eficiente en costo / beneficio Reduce el costo por sitio, aumenta la productividad Migración para terminales BCM/NS/IPO Soporta estrategia de control y aplicaciones Centralizado 100%, Distribuido o Mixto Integrado en Avaya Aura platform Soporta las necesidades de Branch Offices Transforma la experiencia del usuario Sobrevivencia local para Avaya Aura SIP usuarios Administración centralizada vía Avaya Aura Speaker Notes Purpose: This slide provides a very high level introduction to the B5800 solution. The new Avaya B5800 Branch Gateway is enabling the Collaborative Branch. It helps transform the customer experience and is flexible to meet all branch deployment needs. It help drive productivity and customer responsiveness by delivering rich local collaboration capabilities plus access to centralized Avaya Aura applications with local survivability. The B5800 also allows organizations to extend centralized Avaya Aura collaborative communications to users and locations, in both fully centralized uses with the B5800 used for survivability, or mixed uses where selected centralized applications are added (or “mixed in”) for users otherwise using local functionality for their core communications. The B5800 is complimentary to any existing networking solution in your branches, adding communications and collaboration functionality in a “thin” device designed for branch use. The B5800 is an extremely cost-effective thin branch solution that is simple, easy to deploy and easy to manage. Through centralized management and cost-effective features and packaging, the B5800 can lower branch operating costs today, while enabling incremental evolution to enhanced business collaboration capabilities tomorrow. SIP Avaya B5800 Branch Gateway 18 18 18 18

Aplicaciones opcionales para incrementar valor y productividad Expandir con Aplicaciones Avaya Aura® Conferencing Contact Center 3rd Party Applications UC all Inclusive G430/450 Gateways Avaya Aura® Messaging Avaya Flare™ Experience Avaya Video Conferencing Solution Avaya B5800 Additional optional applications expand the collaboration offer: this can be UC All Inclusive to enable mobility, expand audio or video conferencing, add the Avaya Flare™ Experience, or increase messaging capacity. All endpoints supported on Avaya Aura Communication Manager are supported, gateways such as G430 or G450 add capacity for digital and analog endpoints. ® Solution For Midsize Enterprise Configuración básica del Sistema Single Server, Target 250 to 1,000 users, 10’s of locations 19 19

Avaya Aura® Solution para empresas UC in-a-box Aplicaciones Avaya Aura® Session Manager Avaya Aura® System Manager Avaya Aura® Presence Services Avaya Aura® Session Border Controller (in April) Avaya Aura® Application Enablement Services Communication Manager Utility Services Avaya Aura® Communication Manager and Communication Manager Messaging Avaya Aura® System Platform on an HP Server, SAL, VPN Avaya Aura® Solution for Midsize Enterprise Usa System Platform technology Avaya Common Server Target 250 to 1000 users, 10’s of locations Single path install, fast, less costly Utility Server including Enterprise Directory Server Secure remote monitoring (SAL) Media Gateways 20 20

Diseño y entrega de productos que están RESULTADOS- ENFOCADOS EN LA INNOVACION PERSONAS ANTES QUE TECNOLOGIA ADECUADA PARA UN PROPOSITO Diseño y entrega de productos que están  Optimizados para la Colaboración - construidos para hacer frente a necesidades especificas de la performance del negocio   Optimizado para la colaboración Mejora de la Productividad Bajo Costo de ancho de banda. Bajo consumo de energía Across the portfolio – there are hundreds of examples of how our solutions are best fit for the purpose for which they are designed ACE CONTACT CENTER 25% increase in volume with 0% increase in staff 30% decrease in agent cost VENA/DATA 20x better performance 40% more energy efficiency 7x better resiliency It was Greg who approached me in the hallway and educated me on how our products distinguish themselves in the market because they were optimized for communication. Everyone may do voice but none the way we do with presence and reliability and performance over the network etc…all things BTW that could then link to the Mobility theme some analysts were telling us is missing,  so I was able to take this concept and mold it into Optimized for Collaboration which he felt we could have a very strong argument for. Based on this feedback I recommend we entertain switching Fit for Purpose with Optimized for Collaboration. It would then allow us to move to proof points which we have ( albeit some may be more technical and require a technical appreciation by the audience.) © 2011 Avaya Inc. All rights reserved.

Tres áreas de valor para el cliente User Business Infrastructura 22

¿Qué es Avaya ACE™? Aplicaciones Usuarios Negocios Comunicaciones Simplifica la integración de comunicaciones en tiempo real con las aplicaciones y flujos de trabajo Plataforma de Middleware de Avaya para CEBP  Comunicaciones

RESULTADOS- ENFOCADOS EN LA INNOVACION PERSONAS ANTES QUE TECNOLOGIA ADAPTADA PARA UN PROPOSITO Soluciones con visión de futuro  diseñadas para acelerar los resultados de negocios de los clientes Comunicaciones embebidas en los procesos de negocio Centrada en los resultados Enfoque impulsado por la innovación  Repensar la Comunicación Now let’s talk about our approach to innovation – We call it results-focused innovation in the past year we’ve introduced 50+ New Products. Others may have introduces 500 – but our approach is different – we’re about Forward-thinking solutions designed to accelerate customers’ business outcomes. – meaning it isn’t innovative unless it solves our customer’s specific business issues, Here are a few of our more recent innovations – and how they’ve impacted results… Avaya Aura - First Session Based Business Collaboration Experience 80% less hardware required vs. Cisco and Microsoft 20% lower total cost of ownership over 3 years than Microsoft Avaya Flare – intuitive squared… Need proof points AVCS: VIDEO 50% lower bandwidth 1/3 device cost Dedicated HD video 10x productivity improvement Avaya Professional Services Innovation in services? Absolutely – here’s why – it’s not always technology that’s innovative – sometimes it’s the way we service a business – or estimate ROI, or find untapped resources you already have…or even the way we price our products… © 2011 Avaya Inc. All rights reserved.

Tres áreas de valor para el cliente User Business Infrastructura 25

Experiencia del Usuario Multi-Modal Sesion múltiple inmersivo Corporativo Regiona Cliente / Usuario Colaboración Centrado en el Usuario Diferenciación Video en Escritorio Dispositivo Múlti-Media / Modal THE USER LAYER DELIVERS VALUE TO USERS BY: ENABLING USERS ANYWHERE IN THE ENTERPRISE TO TAKE ADVANTAGE OF ALL THE MODES OF REAL TIME COMMUNICATION ON THEIR PREFERED DEVICE PC, DESKTOP//DESKPHONE, MOBILE PHONE, WEB APPLIANCE,CONFERENCE ROOM, ETC. USER EXPERIENCE SIMPLIFIES COLLABORATION – REDUCING TIME AND IMPROVING UTILIZATION OF COLLABORATION TOOLS (SCREEN SHARE INSTEAD OF EMAIIL, VIDEO INSTEAD OF TRAVEL) CONEXTUAL HISTORY ENABLES USERS TO FIND INFORMATION FAST ENABLING EASY CUSTOMER INTEFACES AS WELL – LIKE USING THE ADVD W/ FLARE EXPERIENCE FOR CUSTOMER SERVICE KIOSK, OR TO BRING VIDEO TO PATIENT ROOMS IN A HOSPITAL, OR TO DELIVER EXPERTISE TO A STORE FROM A CONTACT CENTER ENABLING ACCESS TO COLLABORATORS BOTH WITHIN AND OUTSIDE OF THE ENTERPRISE (SKYPE, LINKEDIN, FACEBOOK, GOOGLE, ETC.) From dry run transcript ( covers this slide and the next slide) : It enables us to connect into applications that exist in the cloud. Applications like social network, applications like Facebook and LinkedIn, and those applications that we discussed that you can bring forward in [?Ace?]. So our three layers, or value, are very easily delivered to our customers. Colaboración Contextual Colaboración Contextual Proprietary and Confidential © 2010 Avaya Inc. All rights reserved 26 26

Experiencia del Usuario z ACE Sequenced Applications Experiencia del Usuario Multi-Modal Sesión múltiple Corporativo Regional Cliente / Usuario THE USER LAYER DELIVERS VALUE TO USERS BY: ENABLING USERS ANYWHERE IN THE ENTERPRISE TO TAKE ADVANTAGE OF ALL THE MODES OF REAL TIME COMMUNICATION ON THEIR PREFERED DEVICE PC, DESKTOP//DESKPHONE, MOBILE PHONE, WEB APPLIANCE,CONFERENCE ROOM, ETC. USER EXPERIENCE SIMPLIFIES COLLABORATION – REDUCING TIME AND IMPROVING UTILIZATION OF COLLABORATION TOOLS (SCREEN SHARE INSTEAD OF EMAIIL, VIDEO INSTEAD OF TRAVEL) CONEXTUAL HISTORY ENABLES USERS TO FIND INFORMATION FAST ENABLING EASY CUSTOMER INTEFACES AS WELL – LIKE USING THE ADVD W/ FLARE EXPERIENCE FOR CUSTOMER SERVICE KIOSK, OR TO BRING VIDEO TO PATIENT ROOMS IN A HOSPITAL, OR TO DELIVER EXPERTISE TO A STORE FROM A CONTACT CENTER ENABLING ACCESS TO COLLABORATORS BOTH WITHIN AND OUTSIDE OF THE ENTERPRISE (SKYPE, LINKEDIN, FACEBOOK, GOOGLE, ETC.) From dry run transcript ( covers this slide and the next slide) : It enables us to connect into applications that exist in the cloud. Applications like social network, applications like Facebook and LinkedIn, and those applications that we discussed that you can bring forward in [?Ace?]. So our three layers, or value, are very easily delivered to our customers. Colaboración Contextual Colaboración Contextual 27 27

Experiencia de Usuario de Avanzada Multimodal y multi-sesión Centrado en las personas Intuitiva Historia Contextual Archivo y recuperación Búsqueda inteligente El acceso a redes sociales directorios, calendarios Extensible a través de aplicaciones

Video Conferencia de extremo a extremo 50% menos de ancho de banda /  30-40%  más barato que las soluciones de la competencia Solucion completa de video De extremo a extremo de bajo costo de vídeo HD, el ancho de banda bajo Avaya Aura ® para el registro, administración, gestión Partner o Cliente provee monitores Compartir contenido Integración con otros usuarios de la empresa y sistemas de vídeo Trabajador Empresarial Peq. grupos de trabajo Med-Largo Salas Conf Integración  sistemas  H.323 Avaya one-X® Communicator Avaya 1010 Avaya 1020 Avaya 1030 Avaya 1040 Avaya 1050

Video Comunicaciones Empresariales Clientes Socios Proveedores Avaya Soluciones de Video Conferencia Avaya one-X® Communicator Avaya Flare™ Experience Avaya one-X® Video Colaboración Video is an integral component of people-centric business communications Avaya Aura is the foundational core, offering end-to-end video, with three main benefits mentioned in the previous slide: IT/Infrastructure Simplification (session mgr routing, dial-plan, QoS, etc.), cost reduction, centralization, support for 3rd party elements User Access to applications based on profile not PBX, mobility, productivity, use of presence services, ease of use of video & new experience Business More affective teaming (reduced time to complete projects) Derived from integration with business applications, ACE Four communication types are typically found in medium to large corporations. They video needs may be different, Avaya has solutions that range from the desktop to mobile clients, conference rooms through managed telepresence rooms. Comunicación Móvil Comunicación Visual Comunicación Dentro Oficina Avaya Servicios Administrados Avaya Servicios Profesionales © Avaya Inc. 2010. All rights reserved. 30 30 30 30

Let’s now quickly talk about another immersive, next generation application utilizing avitars and virtual worlds.. It is an application called Web.alive Web.alive is a web based plug-in that provides a dynamic way of collaborating with real people in real time on the web using your voice, as well as a rich 3D immersive visually environment that contains a full assortment of images, presentations, web browsers and desktop sharing to provide a one stop seamless collaboration experience. It allows businesses to take their existing websites and transform them into a place where you can effectively talk to your customers and they can even talk to each other. Again its an example of communications changing to be more immersive and to enable true real-time collaboration. We have customers who have deployed this for training and knowledge transfer, as an effective on-line selling tool place where your customers meet to learn and get product support and to use in place of traveling for both internal meetings as well as customer sales pitches. 2010 Avaya Inc. All rights reserved.

RESULTADOS- ENFOCADOS EN LA INNOVACION PERSONAS ANTES QUE TECNOLOGIA ADAPTADOPARA UN PROPOSITO Las personas definen la experiencia de colaboración, no la tecnología.  Las Comunicaciones son intuitivas y enriquecidas con contenidos relevantes Here are some examples of how people first innovations can facilitate better business collaboration Avaya Video Conferencing Services - Make a video call and have it leave a voicemail. If there is no answer, today the systems are independent and I have to go to a separate system Avaya Conference Calling Remove those beeps and distractions when you ask individuals to leave a call then return….and you have to re-ask if everyone is back  Avaya Flare Call someone and have the document to discuss appear as a part of the call… so I do not have to search for it  Avaya Contact Center - In a contact center… imagine that you are no longer forwarded, with information loss between agents. Rather…what if you were the constant and agents and information were pulled to you. These are people first examples. We're also really excited about Avaya's web.alive - think of it as "Halo meets business collaboration" - it's a highly interactive, interpersonal online environment. You can trial it anytime on avaya.com. Pick your avatar and go.  Centro en Personas vs Documentos Rápida e intuitiva Inmersiva Sin costuras Interacciones Experiencia diferenciada del cliente © 2011 Avaya Inc. All rights reserved.

Camino Empresarial Negocios en tiempo real Transforme su negocio Rápid desarrollo y despliegue de nuevos servicios La colaboración como ventaja competitiva Negocios en tiempo real 3 2 Implementacion de nuevas funciones Aplicaciones y dispositivos Mejora en:  La productividad Experiencia del usuario Experiencia  del cliente 1 Simplificación y consolidación Aproveche las inversiones existentes Mejorar con Avaya Aura ® Reduzca drástica del TCO

Paso 1: Simplificación & Consolidación Consolidar Centralizar Visualizar Simplificar Negocios en tiempo real Los servicios comunes y la gestión centralizada Service Provider Network SBC SIP Trunks Session Management Aproveche la infraestructura de múltiples proveedores 34

Paso 2: Implementación de nuevas capacidades Centralizar Implementando nuevos servicios comunes  Entrega en base a las necesidades de usuarios  Negocios en tiempo real Administración centralizada y Colaboración Unified Messaging Conferencing Self Service Session Management Service Provider Network SBC SIP Trunks Perfil basado en la prestación de Servicios 35

Paso 3: Transforme su negocio Desplegar rápidamente nuevos servicios personalizados y empaquetados Comunicaciones que habiliten   los procesos de negocio Negocios en tiempo real Administración centralizada y Colaboración Unified Messaging Conferencing Self Service Packaged / Custom Apps Application Enablement Service Provider Network SBC SIP Trunks Session Management Perfil basado en la prestación de Servicios 36

Diferenciación de Avaya Competencia Innovadores en Colaboración en Tiempo Real Solución Adecuada para el propósito del cliente Arquitecturas Abiertas Personas antes que la tecnologia Orientada Competititvamente Tecnología con Protección de Inversión Construida para comunicación de datos o correo electrónico Talla única Propietaria, cerrada Arquitectura centrada en la tecnología Orientada al Monopolio Obsolencia planificada © 2011 Avaya Inc. All rights reserved.

La Experiencia Avaya Flare™ - Himno

Gracias! 39 © 2011 Avaya Inc. All rights reserved.