1 USMP PhD in Information Systems Engineering INFRASTRUCTURE MANAGEMENT - IM The Information and Communications Technology Infrastructure Management (ICT-IM) Ph.D. Augusto Bernuy Alva

2 USMP PhD in Information Systems Engineering 2 I.IT INFRASTRUCTURE LIFECYCLEIT INFRASTRUCTURE LIFECYCLE II.IT INFRASTRUCTURE MANAGEMENTIT INFRASTRUCTURE MANAGEMENT III.IT INFRASTRUCTURE TOPCISIT INFRASTRUCTURE TOPCIS IV.HARDAWAREHARDAWARE CONTENT

3 USMP PhD in Information Systems Engineering The lifecycle of system management by break in into four “mega” processes as follows, each of which encompasses a wide swath of people, daily tasking, reporting, and budget: Design and Planning Deployment Operations Technical Support LIFE CYCLE

4 USMP PhD in Information Systems Engineering Servicio de Infraestructura: "Un Servicio que no es utilizado directamente por el negocio pero que es requerido por el Proveedor de Servicios de TI para prestar otros servicios" - Service Design © Crown copyright 2007 Reproduced under licence from OGC Infraestructura de TI: "Todo el hardware, software, redes, facilidades, etc que son requeridos para desarrollar, probar, observar, controlar o soportar los Servicios de TI. El t é rmino Infraestructura de TI incluye toda la Tecnolog í a de la Informaci ó n pero no las personas, procesos o documentaci ó n asociada" - Service Operation © Crown copyright 2007 Reproduced under licence from OGC IT INFRASTRUCTURE MANAGEMENT

5 USMP PhD in Information Systems Engineering IT INFRASTRUCTURE TOPICS

6 USMP PhD in Information Systems Engineering IT Infrastructure Research Categories Business Intelligence (BI) Communications Customer Management Enterprise Applications Financial Management & GRC Global Supply Management Human Capital Management IT Infrastructure IT Security Manufacturing Product Innovation and Engineering Retail and Banking Service Management Supply Chain Management IT INFRASTRUCTURE TOPICS

7 USMP PhD in Information Systems Engineering Contexto de Negocios Perder un servidor o un dispositivo de Red para un sistema de producción Productividad y Perdidas internas: correos, acceso a la web, aplicaciones de escritorio Oportunidades de ventas, satisfacción de los clientes Minor IT Infrastructure range: Hard disk failures Loss a server power supply Accidental data deletion BUISNESS CONTEXT Catastrophic IT Infrastructure range: Major blackout (apagon) Hacker or terrorist attack Natural dissaster

8 USMP PhD in Information Systems Engineering Research TO DO NEXT FOR PRESENTATION IN CLASS: Servicio de Infraestructura: 1 Paper Infraestructura de TI: 1 paper