| CITSmart ITSM

| Innovative solution with the best ROI, of fast adoption for process optimization (Executive, Tactical and Operational), with positive business impact generation. CITSmart 365® On-Premises 365

| Management of services / external and internal services Workflow and People Portfolios Contracts/ SLOs Internal client External client Providers Rapid deployment Technology Processes ITSM Agile Service Value Chain Management IT Value Management (ROI) Relationship Management Cost Reduction Risk Reduction Self-service (simple user portal for use) Efficiency and maturity evolution Flexibility  Multiple portfolios  Multiple contracts and providers  Orchestration Workflow  Integration Best ROI

| Service Portfolio Management Avaliability Management IT Service Continuity Management Service Catalog Management Service Assets and Configuration Management Change Management Release & Deployment Management Incident Management Request Fulfillment Event ManagementProblem Management Service Level Management Knowledge Management Passed on ITIL adherence tests (developed by Pink Elephant) Workflow as a powerful solution orchestrator! Positioning - ITSM Proven Quality and Compliance  Multiple contract management;  Multiple providers management  Multiple contract management;  Multiple providers management

| Best ROI Optimize operation and service management Strategic Services Portfolio (Alignment with business) Innovative and strategic experience Simplify and Streamline Investments maintenance Open integration Multiple providers Multiple SLAs Event (Integration and correlation) Greater availability for the business Continuity Mobile and geo- referenced management

| Business Indicators IT Value Impacts Credibility Business Services Technical services Alignment Service Portfolio CITSmart is not just software, it is an experience. Management the value chain of services

| Integrating workgroups and people through workflows Optimize service operation and management for better business performance CITSmart Procedures for operation and implementation Performing the true implementation of strategic alignment metrics (Strategic Services Portfolio)

| Best ROI Strategic Services Portfolio (Executive, Tactical and Operational) IT ERP Optimize service operation and management for better business performance Downloaded in over 100 countries An experience of high added value! Focusing on aligning IT with business through the use of procedures that accelerates management and deployment, following the best practices and supported by a flexible and dynamic tool creating true governance. CITSmart is: Lean IT Eliminating Waste Hand-off Agility and Innovation