Prepared byr: Martin Oyarzun. Bridging the Digital Gap: The Peñalolén Experience Taiwan R.O.C., October 2009 – ADOC Week

Prepared byr: Martin Oyarzun. 2 Country Characteristics POPULATION: 16.7 Million by Million Urban Population: 14.4 Million Rural Population: 2.1 Million Growth Rate: 0,99% annually 1,94 children per family average MEGA CITY - SANTIAGO: Over 6.1 Million, equivalent to 40.1% of the total national population. POVERTY : 38,6% (1990) to 13,7% (2006)

Prepared byr: Martin Oyarzun ,000 population 60,000 homes 6 th in the M.R. 60% < $500 USD 50% < 30 yrs old 4% Indigenous Populations City Characteristics

Prepared byr: Martin Oyarzun Socioeconomic Diversity Peñalolén Alto La Faena Lo Hermida San Luis Peñalolén Nuevo Av. Departamental Av. J. Arrieta Av. Américo Vespucio

Prepared byr: Martin Oyarzun. 5 Vision Peñalolén will be recognized as a model community in Chile for it’s capacity to innovate, be a social programs incubator, the country will know that it is safe, charitable, friendly, with integrated urban design, touristic, fun, digital, they will think of Peñalolén as a place of gathering and will know that these achievements have been made with the participation of the people

Prepared byr: Martin Oyarzun. 6 Initial Assesment – 2004 Community –Inefficient processing of citizen requests –Too many large social problems with limited resources for ICT’s –There is no demand for ICT’s or awareness of the digital divide Municipality –Stone-Age Technology –50 employees use PC’s (out of 600) –Digital Analphabetism –8% ef employees are knowledgeable in PC use

Prepared byr: Martin Oyarzun. 7 Keys to Success Mayor decided to include ICT development as a key strategical objective within the government plan The technological, innovative, and digital dimension is installed within the Municipality's Vision –Institutional modernization and improvement in processing times and quality of citizen services –Bridge the technological gap with the community to provide access and opportunities –Increase participation and collaboration The Digital Community unit is created Strategic Partners are identified and invited to participate

Prepared byr: Martin Oyarzun. 8 Digital Community - Objetives Increase local development through the intensive use of ICT’s, generating opportunities for democratic, economic, educational, and citizen services development. Contibute towards institutional modernization through the use of ICT’s.

Prepared byr: Martin Oyarzun. 9 An Integral Approach to Technology –Muncipality and Community –Access, Alphabetization, Connectivity, Participation and Government –Infrastructure, general applications, training, on-line services and business intelligence –Offer pressures and shapes demand –Strong competition for limited resources Digital Community - Challenges

Prepared byr: Martin Oyarzun. 10 Digital Community Strategy Alone Impossible –Seeking help and economic resources: Advisory Board Public / Private Partnerships National and International Support CSR – Corporate Social Responsibility –Develop pilot programs with practical uses that are both multiplatform and multibrand –Benchmark to measure our performance

Prepared byr: Martin Oyarzun. 11 Partners Business  CISCO  CEPRINET  ChileEnter  ENTEL  Microsoft  Hewlett-Packard  INTEL  Magenta  Nodo Tecnológico CCE  SUN Microsystems  VTR International Support  ADOC APEC Digital Opportunity Center (Taiwan)  IADB Inter American Development Bank  IDRC International Development Research Centre (Canadá)  European Union Government  AGCI  CGR  DIBAM (Dirección de Bibliotecas, Archivos y Museos)  Enlaces (Ministerio de Educación)  Estrategia Digital  Subdere (Subsecretaría de Desarrollo Regional)  Mideplan  Subtel  TGR Universities  Universidad Adolfo Ibáñez  Universidad de Chile  Pontificia Universidad Católica  DUOC, Inacap  Universidad Mayor

Prepared byr: Martin Oyarzun. 12 Digital Community Areas 1.Access 2.Alphabetization 3.Connectivity 4.Democracy and participation 5.Government

Prepared byr: Martin Oyarzun Public Access Points 65 11HOT Spots 100? Cyber-Cafés 1 1Digital Office of Information 31 4Libraries 1st in Chile “El Encuentro” 16 5 ? 22Telecentres (+ libraries) 1. Public and Household Access Evolution of Public Access Evolution of Household Access

Prepared byr: Martin Oyarzun Digital Alphabetization Cumulative 144 DC: Community Organizers DC: Neighbours DC + Yunus: SME’s INTEL + Schools + DC: Children Digital Urban Colonies ADOC: SME’s Yunus +Otecs: SME’s DC: Municipal Employees CORMUP: Teachers and healthcare technicians CORMUP: Parents El Encuentro: Neighbours Libraries: Neighbors TOTAL

Prepared byr: Martin Oyarzun Connectivity Wi Max ENTEL INTEL 1Mbps LAN Muni DSL Telefó- nica 2Mbps ENTEL Will FO GTD Wireless CORMUP 2 to 10 Mbps First WiMax Network IP Phones in 30 homes Organizations 22 Telecentres + Libraries 16 Schools 11 Primary Healthcare Centers 12 Municipal Units Amount of organizations by connection type

Prepared byr: Martin Oyarzun Digital Democracy Digital Office of Information Community Portal “Penguin” Portal Town Hall Streaming Online Mayor - Web 2.0 Inclusion Community Online Voting

Prepared byr: Martin Oyarzun Digital Democracy Subsector Vulnerability IndexTotal BallotsIn PersonInternet % subsector S1 - La FaenaMedium % S2 - La FaenaHigh % S3 - Peña.AltoMedium % S4 - Peña.AltoHigh % S5 - L.HermidaHigh % S6 - L.HermidaHigh % S7 - Peña.NuevoLow % S8 - Sn.LuisMedium % S9 - Sn.LuisHigh % TOTAL % Community Voting: Results from Community Budget Process

Prepared byr: Martin Oyarzun Digital Government – Model Infrastructure General Applications Training On-line Services Business Intelligence

Prepared byr: Martin Oyarzun Digital Government - Infrastructure YearPC’sNotebookTotal Students per PC , , , Healthcare Centers have more than 200 PC’s and 100 in administrative offices. YearUnitsPeople Total Accounts Account Evolution Infrastructure in Education Municipal Infrastructure

Prepared byr: Martin Oyarzun Digital Government – General Applications Muncipal Enterprise Architecture –Financial, Accounting, –Human Resources. –Citizen Services Permits, Licenses, Vehicular Tags. Docflow Building Permit Application Messaging Personal Productivity Local Circuit Court Application

Prepared byr: Martin Oyarzun Digital Government – Online Services Digital Office of Information Peñaservices e-Building Permits Town Hall Streaming Vehicular Permits Online (Video, Results)VideoResults Garbage Processing Fee Payment Digital Patient File Online Voting City Budget Process Community Portal Government Transparency Online Course Registration - YUNUS

Prepared byr: Martin Oyarzun. 22 Completed Control de gestión, GIS Certificados DOM Sistema comunal de inversiones Oirs Digital, Causas JPL Oirs Digital Peña Servicios 1.0 e-DOM. Concejo On lineConcejo On line Permisos de circulación 2.0 (Result) Permisos de circulación 2.0(Result) Pago Derechos de aseo y patentes Salud - Ficha electrónica Votaciones Presuptos.Participativos Portal comunal, Transparencia Alfabetización – Bases de Datos Herramientas de productividad personal Dock flow (desarrollo) Sistema ERP municipal Correo y productividad personal Intranet RR.HH. DOM, Tránsito, Patentes, Manejo causas JPL Monitoreo vigilancia Servidores Datacenter Virtualización PCs, BB, Thin Clients y Notebooks Renovación impresoras Redes: MPLS, LAN Infrastructure General Applications Training Online Services Business Intelligence 2nd Sem 2009  Bitácora Vecino  Sistema Gestión DIDECO  Sistema Gestión VIVIENDA  FPS Solicitud encuesta y Obtención Certificado  Seguimiento expedientes DOM  Permisos de circulación 3.0  Servicios vía Celular  Peña Servicios 2.0  CORFO-CEPRINET CRE-SER  Herramientas de virtualización Herramientas de productividad personal y colaboración  Dock flow (implementración)  Call center  Sistema atención (tipo CRM) Yunus  Grupo electrógeno  Servidores para aplicaciones en desarrollo (BID-Dideco y UE)  Renovación de PCs  Renovación antivirus  Plan normalización de licencias >  Bitácora Vecino (ampliación)  GIS Municipal integrado  Datamining  Cuadro de Mando integral  Aplicaciones en Totems  Certificados DOM  Renovación Portal Municipal  Ampliar gama de servicios en Celulares  Nuevos sistemas  Herramientas de productividad personal y colaboración  Seguridad  Televigilancia comunal  DocFlow (otros tipos de documentos)  CRM municipal integrado  Intranet 2.0  Exámenes de Licencias de conducir  Optimización redes.  Servidores de prueba y mantención  Segurida infraestructura  Integración red Cormup 5. Digital Government – Overview

Prepared byr: Martin Oyarzun. 23 Thank You

Prepared byr: Martin Oyarzun Gobierno Digital – Aplicaciones En Línea Resultados Permisos de Circulación 2008 v/s variación % veces Total Total %2,06 Valor promedio Valor promedio

Prepared byr: Martin Oyarzun Gobierno Digital - Infraestructura

Prepared byr: Martin Oyarzun Gobierno Digital - Infraestructura