Ph.D. Indira Guzman

Objetivos de la clase El estilo APA Ejercicio sobre APA para la proxima clase Conceptos Principales Definicion de Proceso (make your choice) Identificacion de un Proceso y su descripcion Importancia de las Representaciones Importancia de la materia: Objetivos Presentaciones

Lewis Charles Quintero Beltrán Ingeniero de Productividad y Calidad Una serie de tareas de valor agregado que se vinculan entre sí para transformar un insumo en un producto. (Bien o Servicio)

Any set of activities that when taken together, transform a series of inputs into an output, producing a result of value to a customer Process Input Output SuppliersCustomer SIPOC

Lewis Charles Quintero Beltrán Ingeniero de Productividad y Calidad

Las empresas crean y entregan valor en la forma de un producto o servicio que ofrecen a sus clientes o a otras empresas. Estos productos o servicios son creados mediante una secuencia de tareas o actividades que toman una serie de entradas (inputs) y los convierten en las salidas deseadas (outputs). Los pasos de un PROCESO InputPaso 1 Paso 3 Output

Ref. Quintero Beltrán Porque las empresas y/o organizaciones son tan eficientes como lo son sus procesos. La mayoría de organizaciones que han tomado conciencia de esto han reaccionado ante la ineficiencia.

Institute for Certification of Computing Professionals Kewal Dhariwal © Business Process Management BPM goals are to efficiently align the organization with the customers wants and needs BPM attempts to continuously improve processes – seeking process optimization by Defining Measuring Improving your process

Procesos Coordinación Nivel Estratégic o Nivel Administrativo Nivel de Conocimiento Nivel Operativo Ventas y Marketing Producció n Finanzas Contab Recursos Humanos Sistemas Empresariales Sistemas Adm. Conocimient o Sistemas de adm. de la cadena de abastecimiento Sistemas de adm. de Las relaciones con el cliente HardwareSoftware Tecnología de datos y almacenamiento Redes Arquitectura de Información de la organización Socios de Negocios, proveedores Infraestructura De TI Arquitectura de Información y Infraestructura de TI Client es Infraestructura Publica

Institute for Certification of Computing Professionals Kewal Dhariwal © Modeling Modeling a business process is a business domain Perfecting a business process is a staff domain. Business modeling is Business Process Management (BPM). Business –Technology Connection The size and complexity of tasks often requires the use of technology to model efficiently. Business people, especially customer facing staff must control and do the modeling.

Institute for Certification of Computing Professionals Kewal Dhariwal © Bridging IT and Business Bringing the power of technology to business staff and reducing their work should be the BPM group credo. BPM is the bridge between Business and IT. BPM systems will develop to be industry specific. A cyclical BPM life-cycle exists: Design Modeling Execution Monitoring Optimization

Institute for Certification of Computing Professionals Kewal Dhariwal © Process Design Identify existing processes Design the to-be processes Key Terms Representations of process flow Actors within a process Alerts & Notifications Escalations Standard Operating Procedures Service Level Agreements Task hand-over mechanisms

A documented set of procedures, guidelines, and tools intended to develop better processes Some Business improvement methodologies Kaizen Lean Six Sigma Lean Six Sigma Design for Six Sigma (DFSS)

Institute for Certification of Computing Professionals Kewal Dhariwal © BPMN simple diagram ( )

Institute for Certification of Computing Professionals Kewal Dhariwal © BPMN larger example ( )

Lewis Charles Quintero Beltrán Ingeniero de Productividad y Calidad

PROCESO DE COMPRAS Requerimiento de Materiales Verificacion de Material en Bodega Aprobacion para compra del Material Compra de Material Recepcion de Materiales Despacho del Material Pago a Proveedores Caraterísticas Generales del Proceso

Best is depends by the needs and current state of your organization Best may be a combination of methodologies An organization ready for Six Sigma is also ready for Lean or other methodologies The name of methodology used doesnt matter; what matters is leadership, commitment, vision, strategy, and follow- through from supplier to customer

The future of business processes lies not in one methodology, but in the integration of technologies and methodologies in order to facilitate execution of the process Customers are demanding customizations and total solutions Innovative business processes can lead to competitive advantage Business processes will drive IT

Regardless of the methodology, start with mapping the current processes Identifies current state, opportunities for improvement, process time Allows identification of all process steps in order to determine which steps are value added or bottlenecks Knowing current state will assist in identifying improvement opportunities As-is vs. future process time, number of steps, handoffs, etc. Determine steps which add value

Gain understanding of the process and process objectives Answers who (including suppliers and customers), what, when, where, how, and duration Identifies the information or data used in the process, decisions, bottlenecks Identify sources of waste Improve supplier and customer relations Provides a common language for talking about the process

The future of business processes lies not in one methodology, but in the integration of technologies and methodologies in order to facilitate execution of the process Customers are demanding customizations and total solutions Innovative business processes can lead to competitive advantage Business processes will drive IT

The only thing certain in business is change Industry boundaries are evaporating The entire value chain is involved in providing total solutions to customers: Competition Collaboration Partners may also be competitors

Internal Non-compliance to Industry Standards Scrap Rework Short Cuts to Beat the System Excess Inventory Capacity Constraints Low Efficiency/ Productivity/Yields Employee Symptoms Shared Responsibility External Benchmarking Company vs. World Class Performers Market Share Drop Negative Publicity Pricing Inflexibility Warranty Costs

1. Definir proceso con sus propias palabras 2. Identifiquen un proceso del cual ustedes son participes frequentemente. 3. Describan el proceso de la manera que mejor lo describa. 4. Porque la representación de procesos estándar es importante? 5. Que es lo que esperan aprender en esta clase? Incluir los nombres de los participantes del grupo, el porcentaje de participación y la actividad realizada por cada participante (moderar, tomar notas, buscar material, enviar el archivo, transcribir, etc.).

Traer una lista de 5 referencias (de distinto tipos: electronica, revista, libro, etc.) en APA style relacionadas a la materia. Incluir 2 ejemplos de formas de utilizar las referencias dentro del texto.