Slide title 70 pt CAPITALS Slide subtitle minimum 30 pt This is Ericsson

ERICSSON AFTER 140 YEARS (AND 120 YEARS IN LATAM) 57, b 1 b Subscribers managed by us Subscribers supported by us 39,000 23,689 R&D Employees Patents In R&D 36 BSEK 30busd ,281 Employees Net Sales NETWORKS One network for a million different needs IT Transforms operators into digital enterprises MEDIA Delight the TV consumer every day INDUSTRIES Transforming industries and society FY 2015 figures 10, BSEK Net Sales Employees in Latam 53 / 40 Markets / Legal Entities 45 / 60 Years of R&D / production Countries with customers Services professionals

Our strategic foundation A Networked Society where every person and every industry is empowered to reach their full potential VISION MISSION VALUES We lead transformation through mobility Trust – Performance – Innovation

Global services center Mexico Global service center Mexico

GSC Mexico Leaders Humberto Rezende GSC MX Head Evandro Santos SSD Head Hugo Lugo Business Control Head Cesar Cabrera Strategy & Operations Development Head Leticia Ramirez Communications Head (Acting) Marisa Villalobos Executive Assistant LM Admin Support Pool Claudia Lozano HRBP Omar Fernandez Global Delivery Partnership & Sales Support Head TP&I Salvador Segura CS Head (Acting) Umut Yener RBS Head Anthony Keppel GNOC Head Hector Montero Global Service Delivery Tools

GSC Mexico capabilities

Portfolio For more information please visit our GSC MX Portfolio Web SiteGSC MX Portfolio Web Site

Slide title 70 pt CAPITALS Slide subtitle minimum 30 pt GSC MX to evolve, by the Multi Skilling Development of the resources, into a efficient competence Center. Top Talent pursuing and generating their own development opportunities living our values with a clear service culture. Planned Rotation

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; defghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇ ÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿĀ āĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕ ŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝ẀẁẃẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹ ĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻ −≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζηθικλνξορ ςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮ ЯАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮЯЁЂЃЄЅІЇЈЉЊЋЌ ЎЏ ѢѢѲѲѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area GSC MX Ecosystem July 2016 | Ericsson Internal | BUGS-16: Uen, Rev PA2 | | Page 9 We believe the right talent aspires professional development, takes challenges and pursues opportunities to grow; We drive Performance Excellence by differentiating each person based on her/his contribution and taking actions accordingly. Performance Based Organization

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; defghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇ ÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿĀ āĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕ ŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝ẀẁẃẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹ ĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻ −≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζηθικλνξορ ςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮ ЯАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮЯЁЂЃЄЅІЇЈЉЊЋЌ ЎЏ ѢѢѲѲѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area GSC MX Ecosystem July 2016 | Ericsson Internal | BUGS-16: Uen, Rev PA2 | | Page 10 Organizational Management We design our organization to balance the right competence with our business case. By constantly managing our organization we create opportunities for the right talent to growth faster than the market.

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; defghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇ ÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿĀ āĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕ ŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝ẀẁẃẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹ ĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻ −≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζηθικλνξορ ςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮ ЯАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮЯЁЂЃЄЅІЇЈЉЊЋЌ ЎЏ ѢѢѲѲѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area GSC MX Ecosystem July 2016 | Ericsson Internal | BUGS-16: Uen, Rev PA2 | | Page 11 Competence Management We mean to increase value to our customers and business when investing in competence development. We support our people to improve their competence constantly and bring specialists from outside when that makes better business sense than building from within.

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; defghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇ ÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿĀ āĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕ ŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝ẀẁẃẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹ ĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻ −≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζηθικλνξορ ςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮ ЯАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮЯЁЂЃЄЅІЇЈЉЊЋЌ ЎЏ ѢѢѲѲѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area GSC MX Ecosystem July 2016 | Ericsson Internal | BUGS-16: Uen, Rev PA2 | | Page 12 Innovation Unleash the full potential of our people allowing them to generate innovative solutions in a measurable and sustainable way to fulfil and exceed our customer needs; To realize on our vision and mission.

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; defghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇ ÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿĀ āĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕ ŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝ẀẁẃẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹ ĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻ −≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζηθικλνξορ ςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮ ЯАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮЯЁЂЃЄЅІЇЈЉЊЋЌ ЎЏ ѢѢѲѲѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area GSC MX Ecosystem July 2016 | Ericsson Internal | BUGS-16: Uen, Rev PA2 | | Page 13 … we know well what we do and the resources we have to take business decisions and fully commit to new responsibilities.