HISTORIA ESTADÍSTICA DE CONDUSEF 1999-2015 2015 1,544,4691,305,7898,594147,08231,15938,3069,56612,1411,68514411 2014 1,359,578 1,140,80711,416158,941-

Presentación del tema: "HISTORIA ESTADÍSTICA DE CONDUSEF 1999-2015 2015 1,544,4691,305,7898,594147,08231,15938,3069,56612,1411,68514411 2014 1,359,578 1,140,80711,416158,941-"— Transcripción de la presentación:

1 HISTORIA ESTADÍSTICA DE CONDUSEF 1999-2015 2015 1,544,4691,305,7898,594147,08231,15938,3069,56612,1411,68514411 2014 1,359,578 1,140,80711,416158,941- 37,5258,24121,4061,239-1 - 2013 1,303,331 1,082,83510,756171,241- 31,2634,91921,382930-3 - 2012 1,239,368 1,024,34011,661168,741- 27,6954,739-1,766425-1 - 2011 1,108,487 886,41319,050163,972- 30,0912,364-5,734854-9 - 2010 1,086,999 898,08924,382129,842- 28,2762,605-2,841964-- - 2009 974,411 793,29242,27797,337- 34,6212,599-3,1551,130-- - 2008 636,779 487,22461,89047,271- 33,3322,45513,4431,163-- - 2007 435,543 316,15273,3869,861- 30,5932,01642,657874-- - 2006 329,120 297,874--- 26,0971,77612,607765-- - 2005 390,491 358,825--- 25,5422,212212,8891,002-- - 2004 382,915 352,340--- 24,6602,49752,448965-- - 2003 302,609 276,067--- 21,7771,93592,301520-- - 2002 195,996 170,144--- 21,3491,576262,527374-- - 2001 184,346 144,761--- 25,473--13,810302-- - 2000 162,657 136,491--- 21,297--4,80069-- - 1999 93,160 77,238--- 14,473--1,4454-- - 11,730,2599,748,681263,4121,094,28831,159472,37049,5007257,35213,265144151 2015449,173573,48394,49975,08957,56625,78417,9666,5273,2781,401467453211171,35067,2211 2014408,033484,64360,67688,91151,53424,56612,1348,778 2,825 -575487263154,91861,100135 2013406,258451,16261,19289,79056,69820,86017,9774,060 3,025 -493581441136,85252,8081,134 2012420,124362,49763,069106,39453,86320,10811,9804,098 3,278 -76774549496,36791,5824,002 2011441,094234,95668,12392,33447,82418,8943,6733,790 5,834 -5955021,28052,832131,2205,536 2010456,763138,63261,93992,39367,02416,0623,9603,448 4,489 -7447741,15652,697182,4374,481 2009482,33279,36060,404108,18372,49912,27720,4622,124 3,836 -5106841,631-124,0326,077 2008269,67365,07657,42480,23668,5302,7731,0551,206 3,157 -5794662,345-74,6699,590 2007138,41028,28140,44189,95787,0084974705 2,580 -5693661,910-36,3228,493 200696,82020,22233,05785,22168,159--2,652 1,173 -6234911,536-12,7216,445 200580,90313,58729,633150,62491,749--- 937 -8485911,569-14,7395,311 200471,8306,78327,447230,10529,724--- 887 -859606950-10,3683,356 200367,0235,01226,946153,34033,555--- 723 -1,052702846-10,8742,536 200253,6246,06825,71269,96624,072--- 805 -1,3487451,273-10,8021,581 200157,731-25,186-80,478--- - -1,2991,3281,102-17,222- 200049,581-21,590-88,597--- - -1,2885081,093--- 199936,773-8,063-47,773--- - -551----- Total3,986,1452,469,762765,4011,512,5431,026,653141,82189,21137,388 36,827 1,40113,16710,02918,100665,016898,11758,678 1 Incluye Asesorías Técnico Jurídicas, Consultas Jurídicas, Orientaciones Jurídicas Especializadas, Consultas de Beneficiarios de Cuentas Bancarias (Sistema BCD) y SIAB Vida. 2 Incluye datos de 4 SOFOM ER. 3 Administradoras de Fondos para el Retiro, Incluye asuntos de SAR 92-97 y CONSAR. 4 Sociedades Financieras de Objeto Múltiple, Entidades No Reguladas. 5 Sociedades Financieras de Objeto Múltiple, Entidades Reguladas. 6 Entidades de Ahorro y Crédito Popular. 7 Instituto del Fondo Nacional para el Consumo de los Trabajadores y Financiera Nacional de Desarrollo Agropecuario, Rural, Forestal y Pesquero. 8 Organizaciones y Actividades Auxiliares de Crédito. 9 Acciones de Defensa relacionadas con el Registro de Usuarios (REUS), CURP y otras acciones en materia de información sobre CONDUSEF; en años anteriores no se consideraban como Acciones de Defensa. 10 Consultas generales que corresponden a empresas que no pertenecen al Sector Financiero, 11 Sociedades Financieras de Objeto Limitado. CLASE DE INSTITUCIÓN Año Banca Múltiple 2 Sociedades de Información Crediticia ProcesarSeguros Afores 3 Sofom ENR 4 Sofom ER 5 EACP 6 Sofoles 11 Banca de Desarrollo FianzasBursátilOAAC 8 Condusef 9 No financiera 10 ASESORÍAS 1 Gestión Ordinaria Gestión Electrónica Conciliación RECLAMACIONES Dictamen Arbitraje Solicitudes para la DLG Defensa Legal Gratuita Concursos Mercantiles TOTAL 11.7 millones de acciones de defensa acumuladas: Año Gestión REDECO Liquidación Judicial Infonacot y FND 7 Asesoría Jurídica Penal

2 ACCIONES DE DEFENSA REALIZADAS POR ÁREA DE ATENCIÓN: 20152014201320122011201020092008200720062005200420032002200120001999 Total Histórico Total 1,544,469Part.1,359,5781,303,3311,239,3681,108,4871,086,999974,411636,779435,543329,120390,491382,915302,609195,996184,346162,65793,16011,730,259 CAT (Centro de Atención Telefónica)481,83931%515,895446,702461,219419,921530,318529,887269,898143,03670,208152,546169,684110,42466,59970,52268,53739,5574,546,792 Metropolitana Central 12 68,7694%63,911101,30789,62592,99472,46359,28048,06137,31332,59934,34830,02129,06323,44932,37021,26815,767852,608 Jalisco47,8833%35,22337,72238,58530,48625,92226,41526,38619,96116,83715,82814,24012,8358,9046,8634,2082,185370,483 Chiapas45,9203%34,04028,50424,50621,63414,49613,21010,5285,0213,9223,8042,6832,3351,8141,1721,541800215,930 Quintana Roo39,9333%32,18529,85028,80721,07515,30714,08713,9927,2425,8654,4153,3393,1312,8322,0892,5001,298227,947 Tamaulipas39,7483%29,94528,42229,41621,31919,22718,33014,88910,7978,9875,4655,2824,6592,1452,6245,1392,669249,063 Estado de México38,3132%25,20224,26720,26511,5068,9145,5954,9013,8543,2472,5553,4123,1802,5212,2942,1501,117163,293 Sinaloa36,3152%30,04527,89527,84423,14415,51612,7739,4765,7944,5645,2664,8925,2053,7413,7184,5702,373223,131 Yucatán34,6242%28,09425,86521,90018,20814,65911,0276,8605,5924,5984,3033,5462,4612,1912,0672,5661,333189,894 Aguascalientes32,4492%28,37329,53527,61526,67022,14715,03611,0619,98510,03710,1169,0458,2745,2042,0161,397726249,686 Chihuahua31,1972%20,95026,76423,67920,10517,15414,89110,7038,2459,6397,7949,35911,4644,2921,981790410219,417 REDECO30,6992%----------------30,699 Guanajuato30,6062%20,41413,71815,19417,99716,98911,71315,35713,56112,1889,6769,5047,3904,7915,0903,3621,746209,296 Querétaro29,2822%25,49325,31619,90514,81912,2659,7625,6044,8513,7133,0192,7842,5821,8611,477815423163,971 Vicepresidencia Jurídica28,4842%----------------28,484 Durango27,9562%23,83521,96418,82112,84811,3238,3938,7977,0774,8824,8543,7353,9672,7581,192957497163,856 Hidalgo26,4132%19,13916,34315,59310,6738,3804,9274,1832,3083,1371,7991,4601,2146206911,075558118,513 Nuevo León26,2542%28,58421,81821,61321,24918,53824,20216,92715,47815,40016,20114,42112,8618,0045,4067,1703,724277,850 Nayarit25,5672%18,80617,81718,15416,95216,26412,4797,5426,2454,4333,1721,8431,3201,093645851442153,625 Coahuila25,1112%20,27323,65320,01516,59212,50712,72611,39311,84912,20012,65812,47211,3597,7524,5992,8411,475219,475 Ciudad Juárez25,0212%22,28626,54318,48413,64711,07116,0299,1927,4534,4244,4553,9684,681----167,254 Campeche24,9332%20,48216,81314,2879,5417,1846,8335,7134,6524,2603,3932,7591,1871,164748635330124,914 Tabasco24,2072%17,08819,74516,03714,75811,75211,1699,5885,8364,8874,8743,9663,1242,2081,4101,334693152,676 Morelos24,0042%21,23423,84315,07611,0848,7826,1136,3264,9254,1593,1462,5682,2671,3961,027845439137,234 Puebla23,8142%21,05222,92120,66520,42816,8908,4888,1236,9816,7254,7313,6644,4995,7676,4893,5281,832186,597 Veracruz23,5062%20,19119,28714,71313,94910,4709,9668,3327,3276,8115,6794,6663,6612,5682,4212,3221,206157,075 Colima23,1041%23,66220,63616,71315,02112,23010,3308,5566,0405,1675,2664,1272,2591,5801,9172,0711,076159,755 Baja California22,5871%18,79217,26817,94913,50311,42814,2198,9837,9637,8998,2017,2157,0074,6703,8235,2102,706179,423 Oaxaca21,2501%18,88020,47914,60412,19610,1058,1266,3864,1933,4472,4881,9461,724909739651338128,461 Metropolitana Norte21,2181%12,58913,33618,24223,27520,53411,4848,44211,4238,6747,40210,7628,7505,1764,0451,432744187,528 Metropolitana Oriente20,6971%20,05121,27418,26817,07215,8208,7426,7236,1065,8534,5844,5463,4231,922210--155,291 Guerrero19,9691%18,87019,00018,36013,67510,0478,4807,2245,7445,0634,7383,9682,7442,2441,117864449142,556 San Luis Potosí19,9181%18,55314,12312,27612,1779,5796,6005,5636,0664,4603,5403,5232,7211,4931,1191,155600123,466 Zacatecas19,3781%14,88415,58712,82712,53811,29410,30510,1215,0154,1334,1283,5073,4673,3003,1023,0461,582138,214 Sonora18,6711%15,11313,13311,94511,15610,0238,3589,4369,5719,4239,4217,9187,2143,9782,8851,788929150,962 Metropolitana Sur17,6491%30,23924,26220,28720,15016,8205,3825,6184,8855,3285,0504,2833,6362,4402,061964501169,555 Michoacán17,3521%14,13713,14013,46812,2199,6178,2997,1655,5234,0163,9603,5472,5351,7002,1662,8581,484123,186 Tlaxcala15,0001%13,72414,33514,36311,5119,8997,7406,1495,4276,1326,1703,0492,2641,5561,408851442120,020 Baja California Sur14,8291%10,1479,5147,5846,8563,3793,0152,5812,2041,8031,4461,2111,7221,3548431,36670970,563 Oficina Virtual 13 --7,19710,63020,46425,53917,686-----------81,516 13 Dejó de operar en 2014. Incluye (MAE Módulo de Atención Electrónica) y Gestión de Cobranza. 12 Hasta 2014 incluye Acciones de Defensa realizadas directamente por la Vicepresidencia Jurídica.