HISTORIA ESTADÍSTICA DE CONDUSEF ,544,4691,305,7898,594147,08231,15938,3069,56612,1411, ,359,578 1,140,80711,416158, ,5258,24121,4061, ,303,331 1,082,83510,756171, ,2634,91921, ,239,368 1,024,34011,661168, ,6954,739-1, ,108, ,41319,050163, ,0912,364-5, ,086, ,08924,382129, ,2762,605-2, , ,29242,27797, ,6212,599-3,1551, , ,22461,89047, ,3322,45513,4431, , ,15273,3869, ,5932,01642, , , ,0971,77612, , , ,5422,212212,8891, , , ,6602,49752, , , ,7771,93592, , , ,3491,576262, , , , , , , ,297--4, ,160 77, ,473--1, ,730,2599,748,681263,4121,094,28831,159472,37049, ,35213, ,173573,48394,49975,08957,56625,78417,9666,5273,2781, ,35067, ,033484,64360,67688,91151,53424,56612,1348,778 2, ,91861, ,258451,16261,19289,79056,69820,86017,9774,060 3, ,85252,8081, ,124362,49763,069106,39453,86320,10811,9804,098 3, ,36791,5824, ,094234,95668,12392,33447,82418,8943,6733,790 5, ,28052,832131,2205, ,763138,63261,93992,39367,02416,0623,9603,448 4, ,15652,697182,4374, ,33279,36060,404108,18372,49912,27720,4622,124 3, , ,0326, ,67365,07657,42480,23668,5302,7731,0551,206 3, ,345-74,6699, ,41028,28140,44189,95787, , ,910-36,3228, ,82020,22233,05785,22168,159--2,652 1, ,536-12,7216, ,90313,58729,633150,62491, ,569-14,7395, ,8306,78327,447230,10529, ,3683, ,0235,01226,946153,34033, , ,8742, ,6246,06825,71269,96624, , ,273-10,8021, ,731-25,186-80, ,2991,3281,102-17, ,581-21,590-88, , , ,773-8,063-47, Total3,986,1452,469,762765,4011,512,5431,026,653141,82189,21137,388 36,827 1,40113,16710,02918,100665,016898,11758,678 1 Incluye Asesorías Técnico Jurídicas, Consultas Jurídicas, Orientaciones Jurídicas Especializadas, Consultas de Beneficiarios de Cuentas Bancarias (Sistema BCD) y SIAB Vida. 2 Incluye datos de 4 SOFOM ER. 3 Administradoras de Fondos para el Retiro, Incluye asuntos de SAR y CONSAR. 4 Sociedades Financieras de Objeto Múltiple, Entidades No Reguladas. 5 Sociedades Financieras de Objeto Múltiple, Entidades Reguladas. 6 Entidades de Ahorro y Crédito Popular. 7 Instituto del Fondo Nacional para el Consumo de los Trabajadores y Financiera Nacional de Desarrollo Agropecuario, Rural, Forestal y Pesquero. 8 Organizaciones y Actividades Auxiliares de Crédito. 9 Acciones de Defensa relacionadas con el Registro de Usuarios (REUS), CURP y otras acciones en materia de información sobre CONDUSEF; en años anteriores no se consideraban como Acciones de Defensa. 10 Consultas generales que corresponden a empresas que no pertenecen al Sector Financiero, 11 Sociedades Financieras de Objeto Limitado. CLASE DE INSTITUCIÓN Año Banca Múltiple 2 Sociedades de Información Crediticia ProcesarSeguros Afores 3 Sofom ENR 4 Sofom ER 5 EACP 6 Sofoles 11 Banca de Desarrollo FianzasBursátilOAAC 8 Condusef 9 No financiera 10 ASESORÍAS 1 Gestión Ordinaria Gestión Electrónica Conciliación RECLAMACIONES Dictamen Arbitraje Solicitudes para la DLG Defensa Legal Gratuita Concursos Mercantiles TOTAL 11.7 millones de acciones de defensa acumuladas: Año Gestión REDECO Liquidación Judicial Infonacot y FND 7 Asesoría Jurídica Penal

ACCIONES DE DEFENSA REALIZADAS POR ÁREA DE ATENCIÓN: Total Histórico Total 1,544,469Part.1,359,5781,303,3311,239,3681,108,4871,086,999974,411636,779435,543329,120390,491382,915302,609195,996184,346162,65793,16011,730,259 CAT (Centro de Atención Telefónica)481,83931%515,895446,702461,219419,921530,318529,887269,898143,03670,208152,546169,684110,42466,59970,52268,53739,5574,546,792 Metropolitana Central 12 68,7694%63,911101,30789,62592,99472,46359,28048,06137,31332,59934,34830,02129,06323,44932,37021,26815,767852,608 Jalisco47,8833%35,22337,72238,58530,48625,92226,41526,38619,96116,83715,82814,24012,8358,9046,8634,2082,185370,483 Chiapas45,9203%34,04028,50424,50621,63414,49613,21010,5285,0213,9223,8042,6832,3351,8141,1721, ,930 Quintana Roo39,9333%32,18529,85028,80721,07515,30714,08713,9927,2425,8654,4153,3393,1312,8322,0892,5001,298227,947 Tamaulipas39,7483%29,94528,42229,41621,31919,22718,33014,88910,7978,9875,4655,2824,6592,1452,6245,1392,669249,063 Estado de México38,3132%25,20224,26720,26511,5068,9145,5954,9013,8543,2472,5553,4123,1802,5212,2942,1501,117163,293 Sinaloa36,3152%30,04527,89527,84423,14415,51612,7739,4765,7944,5645,2664,8925,2053,7413,7184,5702,373223,131 Yucatán34,6242%28,09425,86521,90018,20814,65911,0276,8605,5924,5984,3033,5462,4612,1912,0672,5661,333189,894 Aguascalientes32,4492%28,37329,53527,61526,67022,14715,03611,0619,98510,03710,1169,0458,2745,2042,0161, ,686 Chihuahua31,1972%20,95026,76423,67920,10517,15414,89110,7038,2459,6397,7949,35911,4644,2921, ,417 REDECO30,6992% ,699 Guanajuato30,6062%20,41413,71815,19417,99716,98911,71315,35713,56112,1889,6769,5047,3904,7915,0903,3621,746209,296 Querétaro29,2822%25,49325,31619,90514,81912,2659,7625,6044,8513,7133,0192,7842,5821,8611, ,971 Vicepresidencia Jurídica28,4842% ,484 Durango27,9562%23,83521,96418,82112,84811,3238,3938,7977,0774,8824,8543,7353,9672,7581, ,856 Hidalgo26,4132%19,13916,34315,59310,6738,3804,9274,1832,3083,1371,7991,4601, , ,513 Nuevo León26,2542%28,58421,81821,61321,24918,53824,20216,92715,47815,40016,20114,42112,8618,0045,4067,1703,724277,850 Nayarit25,5672%18,80617,81718,15416,95216,26412,4797,5426,2454,4333,1721,8431,3201, ,625 Coahuila25,1112%20,27323,65320,01516,59212,50712,72611,39311,84912,20012,65812,47211,3597,7524,5992,8411,475219,475 Ciudad Juárez25,0212%22,28626,54318,48413,64711,07116,0299,1927,4534,4244,4553,9684, ,254 Campeche24,9332%20,48216,81314,2879,5417,1846,8335,7134,6524,2603,3932,7591,1871, ,914 Tabasco24,2072%17,08819,74516,03714,75811,75211,1699,5885,8364,8874,8743,9663,1242,2081,4101, ,676 Morelos24,0042%21,23423,84315,07611,0848,7826,1136,3264,9254,1593,1462,5682,2671,3961, ,234 Puebla23,8142%21,05222,92120,66520,42816,8908,4888,1236,9816,7254,7313,6644,4995,7676,4893,5281,832186,597 Veracruz23,5062%20,19119,28714,71313,94910,4709,9668,3327,3276,8115,6794,6663,6612,5682,4212,3221,206157,075 Colima23,1041%23,66220,63616,71315,02112,23010,3308,5566,0405,1675,2664,1272,2591,5801,9172,0711,076159,755 Baja California22,5871%18,79217,26817,94913,50311,42814,2198,9837,9637,8998,2017,2157,0074,6703,8235,2102,706179,423 Oaxaca21,2501%18,88020,47914,60412,19610,1058,1266,3864,1933,4472,4881,9461, ,461 Metropolitana Norte21,2181%12,58913,33618,24223,27520,53411,4848,44211,4238,6747,40210,7628,7505,1764,0451, ,528 Metropolitana Oriente20,6971%20,05121,27418,26817,07215,8208,7426,7236,1065,8534,5844,5463,4231, ,291 Guerrero19,9691%18,87019,00018,36013,67510,0478,4807,2245,7445,0634,7383,9682,7442,2441, ,556 San Luis Potosí19,9181%18,55314,12312,27612,1779,5796,6005,5636,0664,4603,5403,5232,7211,4931,1191, ,466 Zacatecas19,3781%14,88415,58712,82712,53811,29410,30510,1215,0154,1334,1283,5073,4673,3003,1023,0461,582138,214 Sonora18,6711%15,11313,13311,94511,15610,0238,3589,4369,5719,4239,4217,9187,2143,9782,8851, ,962 Metropolitana Sur17,6491%30,23924,26220,28720,15016,8205,3825,6184,8855,3285,0504,2833,6362,4402, ,555 Michoacán17,3521%14,13713,14013,46812,2199,6178,2997,1655,5234,0163,9603,5472,5351,7002,1662,8581,484123,186 Tlaxcala15,0001%13,72414,33514,36311,5119,8997,7406,1495,4276,1326,1703,0492,2641,5561, ,020 Baja California Sur14,8291%10,1479,5147,5846,8563,3793,0152,5812,2041,8031,4461,2111,7221, , ,563 Oficina Virtual ,19710,63020,46425,53917, , Dejó de operar en Incluye (MAE Módulo de Atención Electrónica) y Gestión de Cobranza. 12 Hasta 2014 incluye Acciones de Defensa realizadas directamente por la Vicepresidencia Jurídica.