Think Cloud La evolución del modelo de servicios y negocios de IBM

Presentación del tema: "Think Cloud La evolución del modelo de servicios y negocios de IBM"— Transcripción de la presentación:

1 Think Cloud La evolución del modelo de servicios y negocios de IBM
Mauricio Peña - Think Cloud La evolución del modelo de servicios y negocios de IBM

2 Agenda Visión del mercado actual ¿Que es Cloud?
¿Como IBM puede ayudar? Soluciones infraestructura como servicio (IaaS) desde la nube de IBM 2 2

3 Visión del Mercado Actual

4 82% de 493 empresas encuestadas
El surgimiento de social, mobile, analytics y cloud está cambiando como vivimos, trabajamos e interactuamos. Más del 30% de las organizaciones proyectan que la mayoría de sus capacidades TI serán brindadas mediante servicios de cloud público dentro de los próximos 5 años3 1McKinsey and Company, A CIO Perspective, by Janaki Akella, Brad Brown, Greg Gilbert and Lawrence Wong; September 2012; 2The Everest Group, Cloud Connect Enterprise Adoption Survey, 2013; 3IDC Cloud Maturity Model, IDC #239772, March 2013; 4Ibid 77% de los CIOs tienen planeado permitir que los empleados utilicen dispositivos móviles para acceder a datos y aplicaciones de la empresa1 Se espera que se accedan mediante alguna forma de nube—pública, privada o híbrida—dentro de 3 años4 45% de los recursos TI 82% de 493 empresas encuestadas han migrado o planean migrar su CRM a la nube2 Pervasive connectivity Big data Social Analytics Mobile Cloud There has been much written and discussed about this. But it’s worth repeating. We are seeing the convergence of four big forces. Those are social, mobile, analytics and cloud. They all have unique value and drive a set of innovations on their own. But they have even more impact when combined and integrated. And it is flowing from working to life outside of work. What we used to call a work and life balance is really a work-life blend. So we are seeing what is happening outside of work influencing what people expect at work. Let’s look more closely at this. As shown here, there is persistent connectivity—mobile, social; its enabled through cloud delivery and informed by big data. In fact, in their 2013 IDC Cloud Maturity Model report, IDC states that “The most important work that a CIO can do over the next several years is to collaborate across the company to envision and develop these next-generation systems that include cloud and other emerging technologies such as big data and analytics, mobile, and social.”1 1IDC Cloud Maturity Model, March 2013

5 Estas fuerzas digitales están reajustando las expectativas de clientes, moviendo a las empresas a repensar integralmente la experiencia de los usuarios En forma creciente, los clientes esperan … Acceso instantáneo a la información, productos y servicios Ser tratados como individuos en sus propios términos—en cualquier momento y lugar Experiencia positiva que iguala productos y calidad de servicios Relaciones de confianza y beneficio mutuo que van mas allá de una transacción Transparencia de las organizaciones con las que se interactúa So those four forces are shaping what customers expect—and as companies, governments, agencies, we need to align what we do and what we deliver in a way and in a factor that meets the expectations of our customers or constituents—and also, employees. Virtually instant access to information, products and services. Whether on mobile device (and for employees ones that bring from home and use at work and home) To be engaged as individuals on their own terms—anytime and anywhere. People expect and people demand personalization They want the systems to understand their needs, and to communicate to them with authenticity. Transparency from the companies with whom they interact. Trusted, mutually beneficial relationships that go beyond one-time transactions—the four forces are fueling the expectation people have for on-going authentic relationships—whether it is with products that they have purchased, causes they support or the companies they work for. Seamless experiences that match product and service quality. People expect to be able to move from modalities—social, web, mobile—seamlessly and intelligently.

6 Las nuevas tecnologías están jugando un rol crítico para lograr los objetivos de las organizaciones
Technology factors People skills Market factors Macro-economic factors Regulatory concerns Globalization 1 2004 2006 2008 2010 2012 6 3 2 At the same time, businesses are under even greater pressure to deliver on their fundamental imperatives. And new technology is playing a critical role in organizations achieving these objectives. In fact, in IBM’s latest Chief Executive Officer (CEO) study, technology has become the number one external factor impacting organizations. Companies today are looking for partners that not only help them achieve the promise tomorrow, but show them a path to get there. They want a partner with expertise and experience—a proven track record as a technology leader—helping them bridge the past and the future of IT—a partner who can help where necessary and add to their capabilities, their reach, their quality of service and their insights into the market. Por primera vez, CEOs identifican la tecnología como la fuerza externa con mayor impacto en los objetivos de su organización. Source: 2012 IBM Chief Executive Officer (CEO) Study

7 ¿Que es Cloud?

8 Sobrecarga de información…
de resultados Gran numero de proveedores Las diversas organizaciones buscan lograr una ventaja competitiva

9

10 Nuestro entendimiento de Cloud
Cloud computing consiste en la entrega a demanda de recursos de cómputo—todo desde aplicaciones a data centers—mediante la red (Internet o LAN/WAN corporativa) en base a un modelo pago por uso Elasticidad Aumentar o disminuir recursos en forma rápida y simple de acuerdo a la demanda Pago por Uso Servicio medido para que usted pague solo por lo que usa Auto servicio Todos los recursos TI que usted necesita con acceso auto atendido

11 Principales desafíos para los clientes en la adopción de Cloud
Cloud muchas veces es posicionado como la respuesta a todos los problemas Determinar que aplicaciones son apropiadas y en que plataforma Modelos del tipo “One-size-fits-all” Frecuentemente se necesita un mix de nube pública/privada/híbrida But IBM sees three significant challenges in the third-party cloud marketplace today. First, many technology companies position cloud computing as an answer to all IT woes. The client presents a problem in its server environment and the answer is "cloud." IBM disagrees with this assessment. While cloud technologies are playing an ever-more-important role in enterprise IT environments, not all workloads are suitable for cloud migration. Second, too many cloud providers offers "one size fits all" deployment models. Again, IBM disagrees with this approach. Many organizations will need a mix of public, private and hybrid clouds to meet their business needs—along with a host of hardware, software, and services offerings to support those clouds. Third, in survey after survey IT professionals cite loss of control as a barrier to using third-party partners for cloud architecture and management. IBM empathizes with this position. Too many cloud providers put IT professionals in the unenviable position of surrendering control if they wish to take advantage of cloud capabilities and cost benefits. Pérdida del Control Gobernabilidad y gestión son elementos críticos

12 Como IBM puede ayudar

13 ¿Como IBM le puede ayudar?
Think it Build it Tap into it Expertos en cloud de IBM le ayudan a definir la estrategia en como realizar la adopción y transformar su organización para lograr no solo ahorros sino ingresos y crecimiento La tecnología cloud IBM diseñada para construir su propia nube privada o híbrida con productos y servicios Portafolio de soluciones IBM SmartCloud®: La forma para acceder de inmediato a soluciones de infraestructura, plataforma o software como servicios en nuestra nube

14 Podemos abarcar los diferentes modelos de delivery y capas de servicio para Cloud
Think it. Build it. Tap into it. Business Process as a Service Enabling business transformation Business Process Solutions Application Software as a Service Marketplace of high value consumable business applications Platform as a Service Composable and integrated application development platform Infrastructure as a Service Enterprise class, optimized infrastructure External Ecosystem Industry Collaboration Human Resources Big Data & Analytics Commerce Marketing Development Security Integration Mobile Social Traditional Workloads Built using open standards Compute Storage Networking Public. Private. Dynamic Hybrid.

15 SLA up to and including OS
Soluciones de infraestructura como servicio (IaaS) listas para que usted haga uso de ellas SmartCloud Application Resiliency (SAR) Shared or dedicated Security and isolation Middleware Management Customizable SLA up to Middleware Mayor Complejidad & Criticidad Cloud Managed Services (CMS) ITIL management, support and deployment Security and isolation Availability and performance Technology platform SLA up to and including OS Cloud agility – Build YO Cloud Scalable common hardware building blocks Complete Control Robust network with secure access Pay-as-you-go SoftLayer an IBM Company Menor Complejidad & Criticidad

16 Softlayer

17 ¿Que es Softlayer? Customers 21,000 en 140 países Devices 100,000
Employees 685 Data centers 13 Network PoPs 17 Let’s start by introducing SoftLayer, an IBM Company. SoftLayer is one of the largest cloud infrastructure providers in the world, with more than 100,000 devices under management for 21,000 customers in 140 countries. SoftLayer operates a global footprint of 13 data centers and 17 network points-of-presence around the world, filled with servers, storage, routers, firewalls and load balancers. But the heart of this service isn’t servers or network cables. It’s a software platform that provides a complete operating system for the data center – that automates every aspect of infrastructure as a service – and that allows us to deliver the industry’s broadest and highest performing cloud platform. A brief history – SoftLayer was founded in 2005 by a team of technology and business leaders with a wealth of experience providing managed hosting and infrastructure services. Their vision was to build a new kind of on-demand hosting company, driven by software automation and sophisticated management tools – cloud computing before the term was widely used, you might say. By 2013 SoftLayer had become a global company with a management team comprised of seasoned hosting and cloud computing leaders; the market leader in Web hosting and home to more of the world’s top 100,000 sites and apps than any other provider. In July we were acquired by IBM, combining our leadership and innovation in cloud with the technology industry’s global innovation leader. Top 100,000 Sites By Hosting Provider Source: Hostcabi.net

18 SoftLayer provee una plataforma y arquitectura unificada con interfaces comunes de gestión y programación. Interfaz común de comandos y control para toda la arquitectura unificada  Combinación de servidores “bare-metal”, instancias de cloud públicas y privadas en una arquitectura híbrida y gestionada desde una consola y API únicas Todos los despliegues son a demanda y provisionados en tiempo real Common user interface and API Web Mobile API Bare metal servers Visual server instances Private clouds R e s r v ed x86 Data Center Pod Unique triple-network architecture allows seamless communication across distributed environments Infrastructure management system provides orchestration and automation SoftLayer has designed and deployed a global, interconnected platform that is designed to meet the key operational and economic requirements of cloud infrastructure across a broad portfolio of infrastructure—dedicated and shared devices, physical and virtual servers, hourly compute instances and four-way, octo-core bare metal, along with a wealth of storage, networking and security components. You can take these building blocks and deploy public cloud instances, build private clouds on their choice of virtualization stack, leverage the raw power of bare metal on demand, or combine these solutions into distributed, hybrid architectures. Build what you want, or leverage our turn-key big data and private cloud solutions to design and deploy complex, scalable infrastructure online in near-real time. It’s all delivered as a unified service, managed from a single pane of glass via our web portal or mobile apps, and accessible via a powerful, full-featured API. One bill, one portal, one platform … it is a model that can provide users with a greater range of choice, flexibility and control. The graphic on this slide illustrates the building blocks of SoftLayer’s capabilities. The top row lists web, mobile and API. Next are pictures representing bare metal servers, virtual server instances and private clouds, which run on the x86 data center pod. These are all underscored by the unique triple-network architecture and the infrastructure management system capabilities.

19 SoftLayer provee una variedad de opciones para personalizar y construir el ambiente que usted necesita. Web iPhone and iPad Android Windows Mobile Agent Management portals DEVELOPMENT ADMINISTRATOR API1 Message queue Monitoring Flex images RescueLayer Managed hosting Platform management Solution sets Private clouds Big data Firewalls IDS and IPS2 Anti-virus/malware SSL3 cert. management Load balancers Global DNS4 Domain services CDN5 Network and security What infrastructure products and services live on SoftLayer’s on-demand global cloud platform? The simple answer is “virtually all of them.” The platform is built for Internet scale, and when we talk about “Internet scale,” we are talking about supporting companies who applications have a few thousand users one day, and a few million users the next day. To accommodate that kind of spike in demand, we knew that every service we provide had to be automated and had to work well together. This means that you can match your infrastructure to your unique business needs. SoftLayer provides a wide range of options for customizing and building out your SoftLayer environment—from storage and network services to software, monitoring, storage, security and much more. All with automated deployment and direct management through our customer portal and application programming interface (API). This slide shows a snapshot of the infrastructure products and services that reside on SoftLayer’s on-demand global cloud platform. Bare metal servers Virtual server instances SAN6 NAS7 Object storage Backup Compute and storage 1Application programming Interface (API): 2Intrusion detection system and intrusion protection system; 3Secure socket layer (SSL); 4Domain name server (DNS); 5Content delivery network (CDN); 6Storage area network (SAN); 7Network-attached storage (NAS)

20 Cloud Managed Services (CMS)

21 Cloud Managed Services ha sido diseñado para soportar workloads de nivel enterprise incluyendo servicios gestionados. Shared cloud services Enterprise+ B A Dedicated cloud Cloud Managed Services ITIL management, support and deployment Security and isolation Availability and performance Technology platform SLA through operating system The IBM SmartCloud Enterprise+ offering is an IT Infrastructure Library (ITIL)-compliant, fully managed infrastructure as a service solution with committed service-level agreements (SLAs) and with management of instances above the hypervisor level. In fact, one of our key differentiators is that while most cloud offerings stop managing at the hypervisor level and leave the rest of the service management to clients or to ad hoc solutions, IBM has defined a full stack of managed services that span all the way to the application layer, and the architecture is built from the ground up to support production workloads, high availability servers, transactional-ready storage and redundancy. We have designed this Enterprise+ platform around five keys areas: Flexibility in deployment options optimized for our clients’ workloads as well as support and management capabilities Security and isolation: We are targeting enterprise-level applications and capabilities, and as such, the cloud needs to be security rich and integrate with each clients’ unique security requirements Availability and performance for the enterprise built on a more stable, robust and scalable technology platform; the solution uses automation for service activation to provide managed service capabilities with more rapid activation in days versus weeks A cloud infrastructure and architecture designed to support enterprise-level production applications and workloads such as SAP, Oracle and Microsoft Exchange Service-level agreements that extend through the virtual machine and operating system Enterprise+ can bring the cloud to the enterprise with a solution that is meant to be optimized for enterprise workloads. SmartCloud Enterprise+ can be implemented in a variety of deployment models under one common service management platform. IBM hosts the private cloud environment at an IBM data center location, either as a dedicated private cloud or in a shared private cloud environment. Data centers are located around the world. SmartCloud Enterprise+ can provide a fully managed solution with the added security, isolation and flexibility that comes with a dedicated environment. The design for the shared multitenant model follows the same design principles used in the private cloud implementations, but the underlying infrastructure and services are shared by multiple IBM clients. In addition to managing the infrastructure, we can manage the platform above the hypervisor level. This means we can offer services to do patch management, database management and end-to-end monitoring of an application, all integrated into the offering. Our SmartCloud Enterprise+ solution is designed to include all of the hardware, software, tools and managed services elements required to deliver an end-to-end cloud solution. The IBM hardware includes IBM pSeries and xSeries with IBM PowerVM® and VMWare virtualization managers. We will also provide a standard set of operating system images based on your unique infrastructure as a service requirements. All of this is supported by service-level agreements that help ensure high availability and performance. All of the options for instance configuration are loaded into a standard service catalog presented through the SmartCloud Enterprise+ portal. The high-speed Tier 1 storage option includes an IBM XIV® storage area network (SAN)-based solution with options for storage mirroring (local and geographical) and can be a storage solution for transactional systems. Ambientes compartidos o dedicados desde centro de datos Cloud de IBM Set estándar de imágenes de sistema operativo y capacidades; Gestión de SLA hasta el sistema operativo Servicios gestionados opcionales para base de datos y middleware Seguridad y certificaciones (ISO /2 y SSAE16 para los centros de datos IBM); Plataforma Power y system x de IBM; opción de almacenamiento Tier 1 de alta velocidad Gestión de ciclo de vida ITIL, activos, parches y configuración Clustering HA, integración de active directory, y redes redundantes para soportar aplicaciones críticas Diseñado para workloads de nivel enterprise habilitadas para Cloud

22 IBM SmartCloud Enterprise+ is designed for versatility, with a variety of potential uses.
Managed development and test Data center transformation Develop and test applications and then move them into production—all on the same platform Maintain security levels and increase speed to market with a consistent, fully managed operating environment Leverage fully managed Infrastructure as a Service (IaaS) globally to standardize and optimize infrastructure, save money and facilitate collaboration and innovation Panasonic Managed web hosting/apps/social As shown here, there are a variety of potential uses for SmartCloud Enterprise+. Managed development and test With the managed cloud infrastructure of SmartCloud Enterprise+, IT teams can set up new application environments in 24 to 72 hours—versus weeks—as well as improve quality by reducing configuration errors. Because IBM manages the infrastructure, developers can focus on developing innovative applications and services to drive growth. Self-service portal avoids complex process for service requests Automated service activation allows for reduced provisioning times Hardened software images and architecture reduce complexity Support for UNIX, Linux and Microsoft Windows delivers enterprise flexibility Data center transformation SmartCloud Enterprise + is available across 5 continents providing a standard, fully managed infrastructure to support your data center transformation whether that means consolidating your data centers or expanding to new markets or delivering new capability. Watch the video that shares how Panasonic leveraged SmartCloud to bring efficiency and innovation to their business. They implemented multiple deployment models to reach their desired outcomes of consolidating data centers and delivering cloud-based collaboration in a program they call Global Workplace. Managed web hosting, apps and social media SmartCloud Enterprise+ provides fully managed cloud services powered by one of the most robust enterprise-class runtime cloud infrastructures in the industry. This cloud infrastructure is designed to be flexible and faster to deploy, and helps clients more effectively deploy and manage high-performance enterprise websites, along with other web-based, mobile and social applications. Enables enhanced scalability with more dynamic, rapidly deployable capacity Facilitates differentiation for competitive advantage with flexibility Helps reduce capital expenditures (CAPEX) and your footprint at home (floor space, power) Using the SmartCloud Enterprise+ cloud infrastructure and IBM expertise can help you more securely and confidently enhance the performance, reliability and scalability of your web presence and online and mobile applications. Manage client-facing web site, company intranet, web applications or web social applications Enable applications and manage them—scaling to meet increases in traffic 22

23 As a component of an Industry play
IBM SmartCloud Enterprise+ is designed for versatility, with a variety of potential uses. (continued) As a component of an Industry play Production workloads Provide a robust foundation for transformational plays—for an industry-specific solution like SmartCloud Service Delivery for Electronics or to deliver your company solution to end user customers Run SAP and Oracle Applications on a security-rich cloud infrastructure enhanced with IBM deep expertise, processes and tools TP Vision Drivewyze INEOS Freescale Transformational plays IBM’s fully-managed SmartCloud Enterprise+ platform services are ideal for many business- and industry-specific solutions—acting as a strong starting point to innovation and transformation. IBM SmartCloud Service Delivery for Electronics is a business solution that sits on top of SmartCloud Enterprise+. It is designed for electronic device manufacturers to quickly bring to market-innovative services—like the global delivery of smart interactive services to televisions and other consumer electronic devices—enhance their customer experience, gain customer intimacy and analyze constantly evolving market demands to help achieve bottom-line growth. Supports competitive advantage through faster, more flexible innovation Enables a more predictable cost model with per-device pay-as-you-go pricing Offers more flexible capacity—particularly valuable to seasonal retail For example, TPVision quickly brought to market smart interactive services available to millions of television viewers in more than 30 countries with the IBM-managed SmartCloud Enterprise+ powered delivery platform and services portal. Drivewyze partnered with IBM to migrate its production environment for its subscription-based software as a service (SaaS) solution that alerts drivers to bypass weigh and inspection stations through screen displays and sound to the IBM SmartCloud Enterprise+ infrastructure. The fully managed environment eliminates the need to acquire additional resources to manage the company’s infrastructure and enables the IT team to focus on core applications. Production workloads, like SAP As business-critical SAP environments proliferate and the scope of SAP expands, organizations are looking to improve SAP service delivery speed and quality. SAP cloud-based solutions built upon SmartCloud Enterprise+ meet this need by delivering SAP environments with fully managed, security-rich and scalable cloud infrastructures and processes, delivering: Faster SAP provisioning Greater SAP flexibility Improved SAP service Optimized with time-tested IBM best practices and supported by migration services and expert personnel, our SAP cloud offerings combine SmartCloud Enterprise+ with standard processes and tools to deliver virtually unparalleled SAP environment choice, control and flexibility. IBM also offers managed SAP services for enterprises through its IBM SmartCloud for SAP Applications offering. This managed service offering provides SAP platform as a service on SmartCloud Enterprise+ for all SAP Business Suite and SAP Business Objects products to support reduced SAP total cost of ownership and complexity while facilitating improved service levels. An example of a company benefiting from our platform is Freescale, which designs and produces embedded processing and semiconductor solutions (commonly known as computer chips) for the automotive, consumer, industrial and networking markets. To manage the swings in workload generated by this volatile industry, Freescale moved its SAP applications to the IBM SmartCloud platform. The increased flexibility helps Freescale react faster to changing conditions and demand, optimizing opportunities for growth. Along the way, Freescale has reduced the total cost of ownership for SAP ERP applications by approximately 20 percent per year, improved scalability, and provided greater headroom for expansion, enabling the business to grow more efficiently. 23

24 IBM SmartCloud Enterprise+ aprovecha la plataforma de Common Cloud Management de IBM para permitir automatización y auto servicio. IBMSmartCloud Enterprise+ Cloud services User Interface Application programming interface Virtualized infrastructure – server, storage, network and facilities Common cloud management platform BSS Business support system Business Process as a Service Software as a Service Platform as a Service Infrastructure as a Service Offering management Order management Accounting and billing Contract management Customer management Entitlements Invoicing SLA reporting Pricing and rating Subscriber management Peering and settlement Service offering catalog OSS Operational Service request management Provisioning Monitoring and event management Metering, analytics and reporting Configuration management IT asset and license mgmt. Incident, problem and change management Image lifecycle management IT service-level management Capacity and performance management Common cloud portal Service delivery catalog Service automation management Service templates Service Development Portal Security and resiliency Client business partners administrator (IBM or client) IBM service delivery Client-retained in-house IT Business units Cloud service consumer A key strength of IBM SmartCloud Enterprise+ is our service management platform, which enables the automated management and provisioning and has been implemented in thousands of client enterprise environments. The Enterprise+ offering is built on a Cloud Reference Architecture and Common Cloud Management Platform that embody the collective strength and expertise of IBM technology—software and hardware—along with IBM expertise gained from: Implementing thousands of cloud infrastructures worldwide Managing IT environments for some of the most demanding companies around the world for decades Industry-leading expertise with service-oriented architectures The Common Cloud Management Architecture provides automation capabilities based on IBM Tivoli® technologies to automate administrative and management functions. This can help you reduce costs in these areas while achieving higher degrees of security, reliability, scalability and control. The common cloud management platform and architecture is based on open standards and is designed to deliver enterprise-class security to support you in meeting local, regional and national compliance guidelines for privacy and governance. It combines automation and services management (low touch) with business management functions for fully integrated, top-to-bottom management of cloud infrastructure and cloud services. The Common Cloud Management Platform is built specifically for enterprise-level clients and includes the necessary scaling and resiliency that our enterprise clients require.

25 Portal auto-servicio diseñado para acceder en forma simple y rápido a su ambiente
Client portal Capacity (server and storage) Service category Software image Managed services You need rapid access to your infrastructure to facilitate agility when responding to changing business conditions. IBM SmartCloud Enterprise+ offers automated service activation to help you speed provisioning times and reduce the need for error-prone and manual processes. Our self-service portal helps you avoid a complex process for service requests. On this chart, we show how an end user creates a new instance as part of the SmartCloud Enterprise+ service. Using a standardized, web-based portal, the end user requests the creation or destruction of an environment through a graphical user interface. At a high level, the provisioning process involves the creation of an instance based on four key areas. First, the user selects the capacity of the instance to be created from a pre-defined set of virtual machine sizes available in the service catalog. This is basically the type of hardware (either x86 or IBM Power Systems™), the number of virtual central processing units (CPUs), and the amount of memory along with the required storage to be configured. Next a client selects the service-level agreement that would be associated with the instance. The third step in the request process is the operating system software image to be built on the instance. Finally, the user would then select any optional managed services to be built on top of the instance such as application monitoring or patch management. 25 25 25

26 Catálogo de Configuraciones
 x86 options 32-bit configurations 64-bit configurations Small Med Large Max Config XL Jumbo Virtual CPUs 1 2 4 4,8** 8 16 4, 8, 64** Virtual memory (GB) 32 32, 128** Instance storage (GB) 64 64 (128) 64 (192) 64 (512) 64 (384) Additional Disks Max 24*** up to 2TB 48 TB IBM Power Systems™ options 64-bit configurations Small Med Large XL Jumbo Max Config Virtual CPUs 1 2 4 8 16 64 Virtual memory (GB) 32 256 Instance storage (GB) 64 (128) 64 (192) 64 (384) 64 (512) 64 (NA) Additional Disks Max 24 up to 2TB each 48 TB

27 SmartCloud Application Resiliency (SAR)

28 IBM SmartCloud Application Resiliency – SAR
Servicio de Hosting que ofrece capacidades a través de un modelo de Cloud Computing adaptado a los requerimientos de niveles de servicio de cada aplicación de negocio de nuestros clientes. Just in time End to End Pay as you Go Self service IBM SmartCloud Application Resiliency - SAR Rapidez en entrega de capacidades Aplicaciones críticas y no críticas Tarifario de uso por mes Portal Web Catálogo de Servicios

29 Nuestra solución ofrece alojamiento (hosting) de aplicaciones de misión crítica utilizando un modelo de entrega que fue diseñado para ser más flexible y escalable. Diseñado para dar soporte a las operaciones diarias, la oferta IBM SmartCloud™ Application Resiliency Hosting brinda servicios de administración, supervisión, protección de datos y toma de copias de respaldo de la infrastructura y de las aplicaciones alojadas allí, para ayudar a reducir el tiempo de inactividad y mejorar la disponibilidad. Gestión de base de datos (Oracle, IBM DB2®, MS SQL) Gestión de sistema operativo (OS) y equipo Copia de seguridad y restauración automatizada y manual Gestión de trabajo por lotes Acuerdo de disponibilidad a nivel de servicios (SLA) (99,5%) Portal de servicios Servicios gestionados opcionales Gestión de servicios Soporte técnico para el sistema operativo Notificación y supervisión veinticuatro horas Gestión de aplicación básica Nivel básico de servicios gestionados Operaciones básicas Operaciones mejoradas Servicios de puesta a punto de la infraestructura Incluyendo el diseño, la instalación, la configuración, documentos operacionales y pruebas de aceptación Actualización del software del sistema Gestión de cuentas de usuarios Infraestructura Suministro y supervisión de hardware, software y red Espacio de Data Center seguro Ubicado tanto en el local del cliente como del socio o de propiedad de IBM Nuestra solución ofrece hosting de aplicaciones críticas utilizando un modelo de entrega que fue diseñado para ser más flexible y escalable y que puede gestionar varios requisitos al nivel del servicio El suministro de la infraestructura construye la base en un espacio de Data Center seguro. Otros componentes son complementarios, incluyendo la gestión de mantenimiento, supervisión y gestión de la infraestructura, la provisión y gestión de la capa intermedia de software (middleware) y aplicaciones hasta el soporte de aplicaciones de base.

30 IBM SmartCloud Application Resiliency – SAR
Consideraciones Cobertura : Clientes actuales y futuros de Hosting. Ubicación : Centro Tecnológico San Bernardo Plataforma : Intel (Windows & Linux) y Power en primer release. Conectividad: Emplea los enlaces de comunicaciones dedicados. Modelo contractual : Cliente existente: Addenda a contrato vigente . Nuevo cliente: Funcionalidad incluida como parte del nuevo servicio Unidad de medida : Capacidad / Mes (Pago por uso). vCPU (~ 0.25 core Xeon E GHz) Memoria Disco Modos de Uso : Managed: Capacidades on-top a la línea base del servicio 30

31 Nuestro catálogo de servicios gestionados en SAR permite crear modularmente la solución ajustada a sus requerimientos Su solución Platform Monitoring Base Services Monitoring Storage Monitoring Middleware Monitoring Groupware Monitoring Database Monitoring Services Management Management1 Advanced Pack2 Advanced Pack Advanced Pack Advanced Pack Platform Management Middleware Management Groupware Management Security Management Slide 16 is a preview of what’s coming from IBM around Integrated Managed Infrastructure. What’s really different here is that IBM is offering clients a tailored solution that is based on a set of standard building blocks. We are doing this by building a services catalog supported by global delivery. This means that clients can build their solution by picking the components they want. For example, they can chose platform monitoring, middleware monitoring, or perhaps the advance pack for platform management that includes high availability and disaster recovery. Clients can select packs to really customize their solution and use some of their existing processes, but they still get the benefit of a standard based solution that optimizes cost and enables scalability. Advanced Pack Advanced Pack Advanced Pack Advanced Pack DR Management Backup Management Database Management Storage Management Dashboard Call Center Services Advanced Pack Reporting Capacity Reporting & Management 1Management includes monitoring. 2Advanced Pack includes services like Cluster Management, Engineering Services, High Availability, etc. 31 31

32 SLA up to and including OS
Soluciones de infraestructura como servicio (IaaS) listas para que usted haga uso de ellas SmartCloud Application Resiliency (SAR) Shared or dedicated Security and isolation Middleware Management Customizable SLA up to Middleware Cloud Managed Services (CMS) ITIL management, support and deployment Security and isolation Availability and performance Technology platform SLA up to and including OS Cloud agility – Build YO Cloud Scalable common hardware building blocks Complete Control Robust network with secure access Pay-as-you-go SoftLayer an IBM Company

33 Preguntas

34 Próximos pasos 1. Visite ibm.com/cloud 2. Lea el White Paper de IBM - Choosing a partner for enterprise cloud production workloads 3. Contáctese con un representante de IBM para discutir sus necesidades particulares Next Steps: 1. Visit our website ibm.com/services/managed to gain a deeper understanding of our capabilities and the types of services we offer. 2. Download and read the IBM whitepaper on the top ten things to consider when selecting a managed services vendor 3. Request a proposal from IBM on how we can help you better manage your IT environment

35 A self-service web portal designed with quick navigation and a crisp layout enables more rapid access to the IBM SmartCloud Enterprise+ environment. Client portal Capacity (server and storage) Service category Software image Managed services You need rapid access to your infrastructure to facilitate agility when responding to changing business conditions. IBM SmartCloud Enterprise+ offers automated service activation to help you speed provisioning times and reduce the need for error-prone and manual processes. Our self-service portal helps you avoid a complex process for service requests. On this chart, we show how an end user creates a new instance as part of the SmartCloud Enterprise+ service. Using a standardized, web-based portal, the end user requests the creation or destruction of an environment through a graphical user interface. At a high level, the provisioning process involves the creation of an instance based on four key areas. First, the user selects the capacity of the instance to be created from a pre-defined set of virtual machine sizes available in the service catalog. This is basically the type of hardware (either x86 or IBM Power Systems™), the number of virtual central processing units (CPUs), and the amount of memory along with the required storage to be configured. Next a client selects the service-level agreement that would be associated with the instance. The third step in the request process is the operating system software image to be built on the instance. Finally, the user would then select any optional managed services to be built on top of the instance such as application monitoring or patch management. 35 35 35