NAS Service Plans for Brazil, Argentina, & Mexico 06 2010.

Presentación del tema: "NAS Service Plans for Brazil, Argentina, & Mexico 06 2010."— Transcripción de la presentación:

1 NAS Service Plans for Brazil, Argentina, & Mexico 06 2010

2 Iomega Confidential 2 Iomega Service Plans Benefit Comparison Enhanced Service Plan Premium Service Plan Product Categories covered Home Media NHD, ix2, ScreenPlay Director NAS ix4 Desktop Series NAS ix4 Rackmount Series Free phone support (business hours) Advance replacement 24/7 phone support (After hours and weekends English only) On-site service (next day) Channel Sku (physical)34755347543475334752

3 Iomega Confidential 3 Service Plan

4 Iomega Confidential 4 Service Plan Activation Customer Must Register Service Plan to Activate: Customer will receive a unique service plan number Customer will register that unique number at www.iomegareg.comwww.iomegareg.com Complete online registration form Registration creates a contact in Iomega’s system Warranty validation, contact details, and products all in one system!

5 Iomega Confidential 5 How to Obtain Service To obtain customer support service, customers can visit www.iomega.com/support/contact www.iomega.com/support/contact To check their warranty status, customers can visit https://iomega-na-en.custhelp.com/cgi- bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid= 14431 https://iomega-na-en.custhelp.com/cgi- bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid= 14431

6 Iomega Confidential 6 Verifying A Service Plan in RightNow Agents Verify Customers Have Service Plan in RightNow: By viewing the serial number and service plan information in the ‘Product Registration/Validtion’ tab in the RightNow console

7 Iomega Confidential 7 Onsite Coverage- Brazil City Anapoles Belem Belo Horizonte Blumenau Brasilia Campinas Campo Grande Confins Cuiaba Curitiba Florianópolis Fortaleza Foz do Iguaçu Goiania Joao Pessoa Londrina Maceio Manaus Natal Porto Alegre Recife Ribeirão Preto RIO DE JANEIRO Salvador SAO PAULO NCC São Luis Vitoria NBD Onsite Coverage

8 Iomega Confidential 8 Onsite Coverage- Argentina City Buenos Aires Cordoba Ezeiza La Plata Mar del Plata Mendoza Neuquen Rosario Salta Tucuman NBD Onsite Coverage

9 Iomega Confidential 9 Onsite Coverage- Mexico City Acapulco Aguascalientes Campeche Cd. Cuahutemoc Cd. Juárez Cd. Victoria Chetumal Chihuahua Chilpancingo Colima Cuernavaca Culiacan Durango Ensenada Guadalajara Guanajuato Hermosillo Jalapa La Paz León Manzanillo Matamoros Mazatlán Merida Mexicali Mexico Monterrey Morelia Nogales Nvo. Laredo Oaxaca Pachuca Piedras Negras Pto. Juárez Puebla Queretaro Reynosa Salina Cruz Saltillo San Luis Potosí Tampico Tapachula Tehuacan Tepic Tijuana Tlaxcala Toluca Torreón Tuxpan Tuxtla Gutiérrez Veracruz Villahermosa Zacatecas NBD Onsite Coverage