1 Integrated Platform of Electronic Services Patricio Gutiérrez E-Government Coordinator Ministry of the Presidency Chile

2 Contexto Iniciativa 11 de la Agenda Digital Se implementará el despegue de una Plataforma Integrada de Servicios Electrónicos, orientada a la interoperabilidad entre los servicios públicos, con el propósito de hacer factible el cumplimiento de la Ley de Bases de Procedimiento Administrativo.

3 Mision Promoting the transparency, the efficiency and the simplicity of the acts and administrative procedures, facilitating the fulfillment of the Law of Administrative Procedure on the part of the State Agencies, by means of the use of a Technological Integrated Platform of Electronic Services of the State.

4 Users Objectives Facilitate users access to update, opportune and reliable information through the State Agencies. Facilitate data to be collected at once excepting in justify cases. Facilitate data to be updated when a modifications happens or a citizen requests it. Promote private data security and protection. Expose to the citizen the information that the State already has about him.

5 State Agencies Objectives Facilitate administrative procedures in order to not request citizens information that already has the Administration in some other State Agency. Standardized the information exchange processes among the State Agencies. Facilitate the information exchange processes to comply with legal requirements of data privacy and exchange regulations among State Agencies. Established the legal and normative terms to allow and regulate the information exchange process among State Agencies.

6 Goals 2005 Define information exchange standards and protocols among State Agencies. Define legal and normative terms to allow and regulate the information exchange process among State Agencies Operate main information exchange processes of the State Agencies considered in the pilot program through the Integrated Platform.

7 Problem to Solve: Optimize Data Interchange between Institutions SRCEI

8 Information Exchange: Current Situation Great variety of interoperability solutions: -Transfer Files (ASCII, XML) -CD or magnetic tape -Web Applications -Host to Host - -Web Services Some State Agencies operate an important number of manual information exchange processes. Some State Agencies have established information exchange agreements to allow interoperability among them.

9 International Current Situation E-government Vision -Focus on the citizen as a client. -Multi-channel client attention (internet, call center, mobile phone, helpdesk, face to face) Business Model -Each State Agency is responsible of their own data. -Investment and initial development of an integrated platform is financed by the State. -This integrated platform can offer centralized services, like one stop shop citizen processes. Technological Model -Message broker based on XML, SOAP, Web Services standards Operational Model -Outsourcing

10 Business Model State Agencies that supply information services to citizens Intermediate data interchange process between consumer and provider State Agencies that provide information services to citizens Consumer Provider Integrated Platform Demanda Provee Distribuye EMPRESA PRIVADA Citizens and enterprises Enjoy the benefits EMPRESA PRIVADA

11 SUPER SEGURUDAD SOCIAL SII CAJAS DE COMPENSACION SINACOFI DATABUSINNES SENCE DICOM MUNICIPALIDAD BCO ESTADO SERVICIO ELECTORAL INE MINEDUC INTENDENCIAS AFPFONASA CASA MONEDA REDBANC CARABINEROS GENDARMERIA CIAS SEGUROS ISAPRES SUBTEL MIDEPLANADUANA SUPER AFP TGR MINSAL SRCeI INP MINVU TRANSBANCK BANCOS SESMA

12 º Products/Business Services RBCRBC º º Servicios de Negocio º SERVICIOS TRANSFER ARCHIVOS SERVICIOS ACCESO BROWSER º SERVICIOS CONSUMIDOR INFORMACIÓN SERVICIOS PROVEEDOR INFORMACIÓN º SERVICIOS DE SUSCRIPCIÓN SERVICIOS DE NOTIFICACIÓN Servicios de Negocio Txs Servicio De Consulta Servicios valor agregado Servicios de suscripción y notificación Txs

13 Support Services RBCRBC º º º º º Servicios de Apoyo SERVICIOS AUTENTICACIÓN SERVICIOS AUTORIZACIÓN SOBRE SERVICIOS Y EVENTOS SERVICIOS APOYO A ESTADÍSTICAS Y AUDITORÍA SERVICIOS DE CONCILIACIÓN Txs Management Service Txs Safety Service Txs Customer Service º º Servicios de Apoyo SERVICIOS DE MESA DE AYUDA SERVICIOS TECNOLÓGICO SERVICIO ENTREGA SERVICIOS SOPORTE Y MANTENCIÓN Infrastructure Management Service

14 Competencies Model (Legal perspective) The competence is: -Declared by each agency separately -Competences are certify Information access is authorized based on: -User identification -Purpose -Data requested

15 Technology Conception Gestión Proveedores Servicios Información y Valor Agregado Gestión Consumidores WEB SERVICES JAVA.NET SOAP DIRECTORIOS UDDI X.509 XML SIGN SSL SECURITY TECNOLOGY MIDDLEWARE Post Venta DOCUMENTOS XML SERVIDOR TRANSACCIONAL Desarrollo Tecnológico Adm. de Operaciones Mantención Adm. Y Finanzas

16 Interconnectivity Middleware Mensajería Transacciones Provider SOAP HTTP/S WSDL Consumer HTTP/S WEB SERVICES DIRECTORIO UDDI BASE DE DATOS X509 SOAP HTTP/S WSDL

17 Integrated Platform of Electronic Services Patricio Gutiérrez E-Government Coordinator Ministry of the Presidency Chile