Cisco Networking Academy en Venezuela Edmundo Vitale Gerente Regional/AAM CANSAC Maracay, 4 de Junio de 2009

Agenda Consideraciones Generales del Ecosistema Particularidades de Net Acad en Venezuela Estadísticas Net Acad Objetivos e iniciativas FY10 Currículo Net Acad

Consideraciones Generales

Mirando hacia adelante … los próximos 10 años Re-Diseño del Curriculum Allineación con certificaciones de la Industria….reconocimIento de estándares Desarollo profesional del Instructor … Aumentando la oferta técnica Nuevas Herramientas de simulación y de interacción Impacto en Estudiantes Alianzas …. Colaboración Traducciones

Total Networking Skills Demand and Supply Trends in Latin America, (2006-2010) General and Advanced Networking Skills Gap in Latin America (2006-2010) IDC Study includes 3 CANSAC Countries: Colombia, Costa Rica & Venezuela Shows High deficit on AT Digital divide gap on general skills: 84.000 for 2007 126.000 for 2010

CEPAL

CEPAL

Particularidades de Net Acad en Venezuela Subtitle Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8

Condiciones generales de Net Acad en Venezuela Penetración geográfica e institucional: 17 de 24 estados…................................aprox. 71% Segmentación Institucional:............................ 100% Densidad de academias: D.C….……................. 20% Canal asociado para las academias: DAMOVO: Takensky Sánchez [Takensky.Sanchez@damovo.com.ve]   Crecimiento FY08-09: 27% Estudiantes Activos 34% Instructores 11% Academias CATC: CNTI/ULA-EsLaRed

No presencia: Vargas 8 Delta Amacuro 14 Amazonas 24 Apure 22 Cojedes 19 Falcón 2 Portuguesa 18

Estadísticas en Net Acad

NET ACAD – PARTICIPANTES A NIVEL GLOBAL Mayo 2009 PAISES +160 INSTRUCTORES + 20.000 ESTUDIANTES +700.000 ACADEMIAS +10.000 Estos números representan las cifras actuales de países, estudiantes, instructores y academias que participan del programa en a nivel global a la fecha indicada. NOTA: Por favor visite http://www.cisco.com/warp/public/779/edu/espanol/noticias/estadisticas/latam.html para obtener cifras actualizadas.

Participantes en Latinoamérica Mayo 2009 PAISES 25 INSTRUCTORES +2.500 ESTUDIANTES +150.000 ACADEMIAS +1.000 Estos números representan las cifras actuales de países, estudiantes, instructores y academias que participan del programa a en día en Latinoamérica en la fecha indicada. NOTA: Por favor visite http://www.cisco.com/warp/public/779/edu/espanol/noticias/estadisticas/latam.html para obtener las mas cifras actualizadas y ver desglose por país de LatAm.

Estudiantes: 11.521 Instructores: 251 Academias: 62 Cisco Networking Academy Participantes – Venezuela Abril 2009 Estudiantes: 11.521 Instructores: 251 Academias: 62 # Estud. listos para certificarse (desde inicio del programa): 6.833

Mercado potencial de Net Acad en Venezuela Abril 2009 Fuente: ME y MES

Abril 2009

Tema de Género y nivel académico Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21

Porcentaje Genero Global: 24,68 % Porcentaje Género EM: 30,75 % Porcentaje Genero Venezuela: 31,6 %

28 % genero

Certificación de instructores Subtitle Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24

CANSAC 6.8 % 23,4 %

Program Overview Instructor Exam Fee Waiver Program Update 15-month program end January 1, 2010 100% discount to all active instructors Up to six vouchers: CCENT Certification ICND 1 (640-822) CCNA Certification ICND 2 (640-816) CCNA composite (640-802) In discussions with L@C regarding adding Security concentration in April CCNP Certification 642-901 BSCI 642-812 BCMSN 642-825 ISCW 642-845 ONT

Objectivos e Iniciativas en CANSAC Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27

CONSIDERACIONES GENERALES PARA EL DESARROLLO DE NET ACAD EN CANSAC DURANTE AÑO FISCAL 2010   Objetivo/Alcance principal: Crecimiento sostenido bajo estándares de calidad Key initiatives: Implementación de la nueva organización para CANSAC: analizar las estrategias y planes para cada subregión (Centroamérica, Caribe, países andinos (Bolivia, Perú, Ecuador, Colombia y Venezuela); seguimiento de un plan de Academy Quality control; operational support. Alianzas con PS/Gov en todos los países con expectativas interesantes de CANSAC (en particular los que se marcan): Colombia, Venezuela, Perú, Ecuador, Bolivia, Costa Rica, Puerto Rico y Trinidad & Tobago. Implementar ITE en Escuelas Técnicas Media y escuelas secundarias en general. Desarrollar el programa o iniciativa de Top Academies Estrategias: Apoyarse en las Top Academies de CANSAC para mejorar la calidad en estudiantes e instructores y garantizar el sostenimiento de academias …………………..……………………………………………………………………………Operational excellence Apoyarse en Public Sector/Gobierno para lograr un crecimiento significativo… ………………….…Business Allignment Identificar proyectos sociales interesantes……………………………… ……………………………….Social Impact Promover eventos de calidad………………………………………………………………………………Operational Excellence Encontrar fuentes de financiamiento de proyectos en la región………………………………………..Business Alligment Lograr acuerdos con organizaciones internacionales/multilaterales…………………..……………….Business Allignment

PRIORITIES (key areas of focus) Objectives OBJECTIVES (FY10) PRIORITIES (key areas of focus) METRICS Quality & Sustainability 1. Continue to Improve Quality of Student Experience CS Students 5% y/y growth New & Active in CCNA (D&E),,ITE, AT 2. Develop Instructor Quality and Motivation % of certified instructors Trained in CCNA (E), ITE, AT growth 1’0% 3. Increase CATC and Top RAs Integration and Engagement with Cisco (as a Strategic Partner) CS Instructor 10% y/y growth reported from survey 4. Increase Operational Excellence of Netacad Structure to support Academy Ecosystem Business Alignment 5. Increase Synergy and Relevance to Public Sector Vertical to establish Government Partnerships Established Partnerships and MOUs Pipeline of PPP projects 6 Establish a continuous pipeline of graduates to support Chann. Partners’ Certification & Growth needs Student Impact (employability @ ecosystem) Program Growth & Development 7 Controlled Growth Segmented by Geography and new Curriculum implementation (New student, Active Student ITE & AT students) New regions, provinces, edu. Inst., # CCNA (D&E), # Active Acad., # Active Students Social Impact 8. Take CSR projects to the next level of leverage within ecosystem – to facilitate job opportunities for Low Income, Gender, indigenous, LDC country and Handicapped. Established CSR cases Pipeline of CSR projects Relevance perception within ecosystem Controlled awareness (PR, PSV, etc)

Quality & Sustainability Program Growth and development FY’10 Key Focus Areas and Initiatives/Goals- Expecting results Quality & Sustainability Business Alignment Social Impact Program Growth and development * Student Customer satisfaction > 4.09 * Instructor Customer Satisfaction > 4,38 * % NPA < 5% Event Customer satisfaction > 4.36 * Reach 50 % of certified Instructors 1 Academy conference in (each): Venezuela, Colombia, Ecuador, Perú* 1 Academy day in Central America 1 Academy conference & Academy Day for British Caribbean Private/Public Partnerships with emphasis on Government education institution agreements Project Trust of the Americas with OAS – in Eastern Car. Project “Jovenes Administradores de Redes” with Ministry of Education in Costa Rica Ministry of Education and Communication in Colombia Project Digital City of Manizales in Colombia Project SNAP with Ministry of Economy (Finanzas) in Bolivia Department of Education in Puerto rico INTECAP in Guatemala INATEC in Nicaragua Ministry of Education in Peru Ministry of Education in Trinidad & Tobago * Gender Initiative (Female participation) 5% growth Project Gender Initiative: Mujeres en la Red: First Lady Office Program in Dominican Republic ASTRADOMES: Women’s Academy in Costa Rica ° CEFA in Colombia * 3 Handicapped Academies for Deaf people (Dominican Rep., Ecuador & Venezuela) 50% Growth NE and AS in Haití (LDC UN) 3 Indigenous academies (Guatemala, Venezuela and Ecuador) * Growth (y/y): * 25 % on NE and AS * 50% AT’s * 100% on ITE * 50% CCNA (D&E) & ITE 4.0 in Caribbean Countries * 12 New countries (Caribbean/NSA) * RA forecast in FY09: 1 RA in Bolivia; 1 RA in Peru; 1 RA in Nicaragua; 3 RA in Caribbean; 2 RA in Colombia; 2 RA in Venezuela 1 RA in DR; 1 RA in Guatemala; 2 RA in Puerto Rico; “NEXT”

Nueva estructura académica para CANSAC Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 31

ACTUAL COBERTURA DE CATCs EN CANSAC CATCs existentes en CANSAC HEART CCNP-RA ITLA CATC: CCNP-ITE-PNIE UWI CARIBBEAN CATC: CCNA-ITE FUNDATEC CATC: CCNP FNS FWL ULA-ESLARED CATC: ITE-PNIE UNALMED CATC: CCNP-FNS-FWL INACAP CATC: CCNA-CCNP ITE-FNS-FWL CATC-F. PROYDESA: CCNA-CCNP-ITE-FNS-FWL TOTAL # PAISES: 18

POTENTIAL CATC COVERAGE IN CANSAC REGION FOR FY09 Caribe HEART CCNP-RA ITLA CATC: CCNP-ITE-CCNA-PNIE Centroamérica UWI CATC: CCNA-ITE-CCNP FUNDATEC CATC: CCNP FNS CCNA-ITE ULA-ESLARED CATC: CCNA-ITE-PNIE ESPOL CATC: CCNP-CCNA-ITE UNALMED: CATC-CCNP-ITE-CCNA INACAP CATC CCNA-CCNP-ITE CATC-F. PROYDESA TOTAL # COUNTRIES: 23

Adopción de Currículo Subtitle 34 Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 34

Cisco Networking Academy Curricula Portfolio Building Scalable Internetworks Implementing Secured Converged Wide-Area Networks Building Multilayer Switched Networks Optimizing Converged Networks Networking for Home and Small Businesses Working at a Small-to-Medium Business or ISP Introducing Routing and Switching in the Enterprise Designing and Supporting Computer Networks Network Fundamentals Routing Protocols and Concepts LAN Switching and Wireless Accessing the WAN CCNA Security CCNP Network Professional IT Essentials: PC Hardware and Software CCNP Network Specialist Security CCNA Discovery CCNA Exploration Network Associate Network Technician IT Essentials IT Technician Packet Tracer Student Networking Knowledge and Skills

Concentraciones CCNA: Tres nuevas certificaciones de nivel asociado Requerimientos: Actual Certificación CCNA (640-802 CCNA compuesto o 640-822 ICND1 y 640-816 ICND2) y pasar el examen de concentración CCNA. CCNA Security CCNA Wireless CCNA Voice CURSO: Implementing Cisco IOS Network Security (IINS) EXAMEN: IINS 640-453 CURSO: Implementing Cisco Unified Wireless Networking Essentials (IUWNE) EXAMEN: IUWNE 640-721 CURSO: Implementing Cisco IOS Unified Communications (IIUC) EXAMEN: IIUC 640-460

http://www.cisco.com/web/LA/netacad/index.html

POTENTIAL ORGANIZATION MODEL IN CANSAC Why are we presenting this proposal? CCNA CATC for CANSAC (CNTI in Venezuela), will resign officially of this responsibility in a very short term. CANSAC Spanish speaking region with academies from 18 countries is critically depending on only one CCNA CATC. . Objectives: To make more flexible training activities and academy quality control in CANSAC. 2. To spread up CCNA & ITE training activities for RA instructors conducted by existing CATCs (most of them actual CCNP CATCs) in the region. To implement a collaborative model for instructor training, with other region CATCs like INACAP (Chile) & F.Proydesa (Argentina). ´ To decentralize primarily the CCNA training activity for RA instructors, removing dependence on just one CCNA CATC in CANSAC. Benefits: 1. It becomes a less expensive, more achievable, affordable and easier operation to implement, because it is based on a local/geographic training context. Directly will benefits instructors from potential RAs in the region and indirectly more than 900 existing instructors from LAs during FY09.

POTENTIAL QA FOR CANSAC IN FY09 ITLA British Caribbean QA (HEART) CA QA (FUNDATEC) QA FOR VENEZUELA (EsLaRed) QA FOR ECUADOR & PERU (ESPOL) QA FOR COLOMBIA (UNALMED) QA FOR PERU & BOLIVIA ...(INACAP) Chile TOTAL # COUNTRIES: 23

Totales 11.540 9.050 2.490 28%