Prepared byr: Martin Oyarzun. Bridging the Digital Gap: The Peñalolén Experience Taiwan R.O.C., October 2009 – ADOC Week.

Presentación del tema: "Prepared byr: Martin Oyarzun. Bridging the Digital Gap: The Peñalolén Experience Taiwan R.O.C., October 2009 – ADOC Week."— Transcripción de la presentación:

1 Prepared byr: Martin Oyarzun. Bridging the Digital Gap: The Peñalolén Experience Taiwan R.O.C., October 2009 – ADOC Week

2 Prepared byr: Martin Oyarzun. 2 Country Characteristics POPULATION: 16.7 Million by 2020 18.5 Million Urban Population: 14.4 Million Rural Population: 2.1 Million Growth Rate: 0,99% annually 1,94 children per family average MEGA CITY - SANTIAGO: Over 6.1 Million, equivalent to 40.1% of the total national population. POVERTY 1990 - 2006: 38,6% (1990) to 13,7% (2006)

3 Prepared byr: Martin Oyarzun. 3 250,000 population 60,000 homes 6 th in the M.R. 60% < $500 USD 50% < 30 yrs old 4% Indigenous Populations City Characteristics

4 Prepared byr: Martin Oyarzun. 4 1 2 3 4 5 Socioeconomic Diversity Peñalolén Alto La Faena Lo Hermida San Luis Peñalolén Nuevo Av. Departamental Av. J. Arrieta Av. Américo Vespucio 1 2 3 4 5

5 Prepared byr: Martin Oyarzun. 5 Vision Peñalolén will be recognized as a model community in Chile for it’s capacity to innovate, be a social programs incubator, the country will know that it is safe, charitable, friendly, with integrated urban design, touristic, fun, digital, they will think of Peñalolén as a place of gathering and will know that these achievements have been made with the participation of the people

6 Prepared byr: Martin Oyarzun. 6 Initial Assesment – 2004 Community –Inefficient processing of citizen requests –Too many large social problems with limited resources for ICT’s –There is no demand for ICT’s or awareness of the digital divide Municipality –Stone-Age Technology –50 employees use PC’s (out of 600) –Digital Analphabetism –8% ef employees are knowledgeable in PC use

7 Prepared byr: Martin Oyarzun. 7 Keys to Success Mayor decided to include ICT development as a key strategical objective within the government plan The technological, innovative, and digital dimension is installed within the Municipality's Vision –Institutional modernization and improvement in processing times and quality of citizen services –Bridge the technological gap with the community to provide access and opportunities –Increase participation and collaboration The Digital Community unit is created Strategic Partners are identified and invited to participate

8 Prepared byr: Martin Oyarzun. 8 Digital Community - Objetives Increase local development through the intensive use of ICT’s, generating opportunities for democratic, economic, educational, and citizen services development. Contibute towards institutional modernization through the use of ICT’s.

9 Prepared byr: Martin Oyarzun. 9 An Integral Approach to Technology –Muncipality and Community –Access, Alphabetization, Connectivity, Participation and Government –Infrastructure, general applications, training, on-line services and business intelligence –Offer pressures and shapes demand –Strong competition for limited resources Digital Community - Challenges

10 Prepared byr: Martin Oyarzun. 10 Digital Community Strategy Alone Impossible –Seeking help and economic resources: Advisory Board Public / Private Partnerships National and International Support CSR – Corporate Social Responsibility –Develop pilot programs with practical uses that are both multiplatform and multibrand –Benchmark to measure our performance

11 Prepared byr: Martin Oyarzun. 11 Partners Business  CISCO  CEPRINET  ChileEnter  ENTEL  Microsoft  Hewlett-Packard  INTEL  Magenta  Nodo Tecnológico CCE  SUN Microsystems  VTR International Support  ADOC APEC Digital Opportunity Center (Taiwan)  IADB Inter American Development Bank  IDRC International Development Research Centre (Canadá)  European Union Government  AGCI  CGR  DIBAM (Dirección de Bibliotecas, Archivos y Museos)  Enlaces (Ministerio de Educación)  Estrategia Digital  Subdere (Subsecretaría de Desarrollo Regional)  Mideplan  Subtel  TGR Universities  Universidad Adolfo Ibáñez  Universidad de Chile  Pontificia Universidad Católica  DUOC, Inacap  Universidad Mayor

12 Prepared byr: Martin Oyarzun. 12 Digital Community Areas 1.Access 2.Alphabetization 3.Connectivity 4.Democracy and participation 5.Government

13 Prepared byr: Martin Oyarzun. 13 19992004200720082009 134Public Access Points 65 11HOT Spots 100? Cyber-Cafés 1 1Digital Office of Information 31 4Libraries 1st in Chile “El Encuentro” 16 5 ? 22Telecentres (+ libraries) 1. Public and Household Access Evolution of Public Access Evolution of Household Access

14 Prepared byr: Martin Oyarzun. 14 2. Digital Alphabetization 20052006200720082009 1.6713.6377.96712.35718.999 Cumulative 144 DC: Community Organizers 75814 889 DC: Neighbours 4701.126 1.596 DC + Yunus: SME’s 568538630 1.736 INTEL + Schools + DC: Children Digital Urban Colonies 3285811.019 1.928 ADOC: SME’s 2241.04217270 1.508 Yunus +Otecs: SME’s 2746012161 507 DC: Municipal Employees 76204200320 800 CORMUP: Teachers and healthcare technicians 2331724544500 1.309 CORMUP: Parents 440267798172880 2.557 El Encuentro: Neighbours 9989538761.7201.478 6.025 Libraries: Neighbors 1.6711.9664.3304.3906.642 18.999TOTAL

15 Prepared byr: Martin Oyarzun. 15 3. Connectivity Wi Max ENTEL INTEL 1Mbps LAN Muni DSL Telefó- nica 2Mbps ENTEL Will FO GTD Wireless CORMUP 2 to 10 Mbps 1029 1 16 11 63 2 1 First WiMax Network IP Phones in 30 homes Organizations 22 Telecentres + Libraries 16 Schools 11 Primary Healthcare Centers 12 Municipal Units Amount of organizations by connection type

16 Prepared byr: Martin Oyarzun. 16 4. Digital Democracy Digital Office of Information Community Portal “Penguin” Portal Town Hall Streaming Online Mayor - Web 2.0 Inclusion Community Online Voting

17 Prepared byr: Martin Oyarzun. 17 4. Digital Democracy Subsector Vulnerability IndexTotal BallotsIn PersonInternet % subsector S1 - La FaenaMedium2.4077871.620 67% S2 - La FaenaHigh3.0401.0382.002 66% S3 - Peña.AltoMedium3.2871.2802.007 61% S4 - Peña.AltoHigh1.9768421.134 57% S5 - L.HermidaHigh1.7591.207552 31% S6 - L.HermidaHigh3.0971.2111.886 61% S7 - Peña.NuevoLow1.694391.655 98% S8 - Sn.LuisMedium3.4462.1081.338 39% S9 - Sn.LuisHigh1.8801.207673 36% TOTAL22.5869.71912.867 57% Community Voting: Results from Community Budget Process

18 Prepared byr: Martin Oyarzun. 18 5. Digital Government – Model Infrastructure General Applications Training On-line Services Business Intelligence

19 Prepared byr: Martin Oyarzun. 19 5. Digital Government - Infrastructure YearPC’sNotebookTotal Students per PC 2005300 38,3 2006350 23,5 2007600 17,3 20087839697816 Healthcare Centers have more than 200 PC’s and 100 in administrative offices. YearUnitsPeople Total Accounts 2009172676848 2008141555696 2006128376504 20049070160 Email Account Evolution Infrastructure in Education Municipal Infrastructure

20 Prepared byr: Martin Oyarzun. 20 5. Digital Government – General Applications Muncipal Enterprise Architecture –Financial, Accounting, –Human Resources. –Citizen Services Permits, Licenses, Vehicular Tags. Docflow Building Permit Application Messaging Personal Productivity Local Circuit Court Application

21 Prepared byr: Martin Oyarzun. 21 5. Digital Government – Online Services Digital Office of Information Peñaservices e-Building Permits Town Hall Streaming Vehicular Permits Online (Video, Results)VideoResults Garbage Processing Fee Payment Digital Patient File Online Voting City Budget Process Community Portal www.peñalolen.clwww.peñalolen.cl Government Transparency Online Course Registration - YUNUS

22 Prepared byr: Martin Oyarzun. 22 Completed Control de gestión, GIS Certificados DOM Sistema comunal de inversiones Oirs Digital, Causas JPL Oirs Digital Peña Servicios 1.0 e-DOM. Concejo On lineConcejo On line Permisos de circulación 2.0 (Result) Permisos de circulación 2.0(Result) Pago Derechos de aseo y patentes Salud - Ficha electrónica Votaciones Presuptos.Participativos Portal comunal, Transparencia Alfabetización – Bases de Datos Herramientas de productividad personal Dock flow (desarrollo) Sistema ERP municipal Correo y productividad personal Intranet RR.HH. DOM, Tránsito, Patentes, Manejo causas JPL Monitoreo vigilancia Servidores Datacenter Virtualización PCs, BB, Thin Clients y Notebooks Renovación impresoras Redes: MPLS, LAN Infrastructure General Applications Training Online Services Business Intelligence 2nd Sem 2009  Bitácora Vecino  Sistema Gestión DIDECO  Sistema Gestión VIVIENDA  FPS Solicitud encuesta y Obtención Certificado  Seguimiento expedientes DOM  Permisos de circulación 3.0  Servicios vía Celular  Peña Servicios 2.0  CORFO-CEPRINET CRE-SER  Herramientas de virtualización Herramientas de productividad personal y colaboración  Dock flow (implementración)  Call center  Sistema atención (tipo CRM) Yunus  Grupo electrógeno  Servidores para aplicaciones en desarrollo (BID-Dideco y UE)  Renovación de PCs  Renovación antivirus  Plan normalización de licencias 2010 - >  Bitácora Vecino (ampliación)  GIS Municipal integrado  Datamining  Cuadro de Mando integral  Aplicaciones en Totems  Certificados DOM  Renovación Portal Municipal  Ampliar gama de servicios en Celulares  Nuevos sistemas  Herramientas de productividad personal y colaboración  Seguridad  Televigilancia comunal  DocFlow (otros tipos de documentos)  CRM municipal integrado  Intranet 2.0  Exámenes de Licencias de conducir  Optimización redes.  Servidores de prueba y mantención  Segurida infraestructura  Integración red Cormup 5. Digital Government – Overview

23 Prepared byr: Martin Oyarzun. 23 Thank You

24 Prepared byr: Martin Oyarzun. 24 5. Gobierno Digital – Aplicaciones En Línea Resultados Permisos de Circulación 2008 v/s 2009 20082009 variación % veces Total 1.763 143.399.070 Total 3.633 295.913.500 106%2,06 Valor promedio 81.338 Valor promedio 81.452

25 Prepared byr: Martin Oyarzun. 25 5. Gobierno Digital - Infraestructura

26 Prepared byr: Martin Oyarzun. 26 5. Gobierno Digital - Infraestructura